Amazon.com: Deploying Six Sigma To Bolster Business Processes and the Bottom Line (9781928593584): American Productivity & Quality Center: Books

Product Description

Describing how Six Sigma should be viewed not as a quality program commissioned to reduce defects but as a methodology to help companies meet the needs of their business, this Best-Practice Report helps readers gain a better understanding of issues and challenges involved in deploying Six Sigma in transactional and service areas by examining:

- Six Sigma infrastructure and implementation,
- Six Sigma training and project execution, and
- Six Sigma impact.

Subject Matter Expert
Forrest W. Breyfogle III, principal, Smarter Solutions

Best-Practice Partners
American Express
Commonwealth Health Corporation
Deere & Company
DuPont Global Services Business
Eastman Kodak
International Truck
Iomega
Raytheon

About the Author

For more than two decades the American Productivity & Quality Center has remained steadfast in its mission of working with people and organizations around the world to improve productivity and quality. A nonprofit organization supported by nearly 500 companies, government organizations, and educational institutions, we:

--discover, research, and understand emerging and effective methods of both individual and organizational improvement;

--broadly disseminate our findings through education, advisory, and information services; and

--connect individuals with one another and with the knowledge, resources, and tools they need to successfully manage improvement and change.

APQC has become a world-renowned resource for process and performance improvement for organizations of all sizes across all industries. We provide the tools, information, expertise, and support needed to discover and implement best practices in a variety of areas.