Product Description
APQC’s sixth Best-Practice Report on performance measurement examines best practices in deploying the balanced scorecard. In addition to identifying seven distinct uses for a balanced scorecard, Performance Measurement: Implementing the Balanced Scorecard examines the scorecard link to strategy, technology enablers, change management and cultural requirements, and scorecard monitoring and assessing. From the summary of approaches and best practices, companies can determine how to either initiate or improve their balanced scorecard.
Subject Matter Expert
Art Schneiderman, private consultant
Best-Practice Partners
Principal Financial Group
U.S. Naval Undersea Warfare Center Division Newport
NCR
Boeing
Nova Scotia Power
New York Power Authority
Scripps Health
Blue Cross Blue Shield Michigan
About the Author
For more than two decades the American Productivity & Quality Center has remained steadfast in its mission of working with people and organizations around the world to improve productivity and quality. A nonprofit organization supported by nearly 500 companies, government organizations, and educational institutions, we:
--discover, research, and understand emerging and effective methods of both individual and organizational improvement;
--broadly disseminate our findings through education, advisory, and information services; and
--connect individuals with one another and with the knowledge, resources, and tools they need to successfully manage improvement and change.
--discover, research, and understand emerging and effective methods of both individual and organizational improvement;
--broadly disseminate our findings through education, advisory, and information services; and
--connect individuals with one another and with the knowledge, resources, and tools they need to successfully manage improvement and change.
APQC has become a world-renowned resource for process and performance improvement for organizations of all sizes across all industries. We provide the tools, information, expertise, and support needed to discover and implement best practices in a variety of areas.
