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Editorial Reviews
Review
Stephen Page is the author of four books on policies and procedures, each one complementing the other. This set of books is the only work of its kind in the industry. There are other books but they focus primarily on editing and word choice, not on actually showing the reader how to do research, write a draft, get it reviewed and approved, get it published, communicate and train it, measure it, and revise it. These steps are missing in the other books.
This author, Stephen Page, has received hundreds of praises from readers saying how wonderful and easy the books are to read and apply. These books will become a part of your reference library and you will be proud to own them.
Stephen Page has written three other books that complement this book including Achieving 100% Compliance; 7 Steps to Better Written Policies and Procedures and Best Practices in Policies and Procedures. Do yourself a favor and read all of his books. You'll never buy another policy or procedure book. --Management of Process Improvement Publishing
Best HOW-TO: policy and procedure book on the market. This book provides the basics of writing policies and procedures like no other book on the market. This book helps you to:
September 1998, IHRIM Journal [International Association for Human Resource Information Management], pages 72-3
"This book is a rewrite of the Business Policies and Procedures Handbook which was first published in 1984. That book focused on printed policies and procedures while this one has been expanded and updated to include not only printed manuals but also online manuals for local area networks (LANs) and company Intranets. The author has had extensive experience in producing policies and procedures to help employers meet requirements for ISO certification and he has served as the chair for the Standards Manual Committee for the Business Forms Management Association (BFMA). This experience shows throughout this very helpful and informative book. Page lists the decisions that must be made by a newly formed policies and procedures department (or perhaps an old one that is transforming itself). He emphasizes the importance of industry networking and lists many organizations that can be useful in researching organizational policies and procedures. This book is a thorough and complete discussion of how to produce a policies and procedures manual, starting with information gathering information and research. Helpful hints are provided on how to develop forms to support your policies and procedures. The author also discusses how to determine a review and approval process, how to determine the manual's overall format, and how to select a writing style. Page even provides recommendations on how to package the manual and how to conduct employee training on the use of the policies and procedures as well as on any application business processes. Page points out the many benefits of using an online methodology for distributing policies and procedures manuals, but also suggests that you have a printed manual first. Having said that, there are many helpful techniques that can be used with online documentation such as pop-up definitions, hypertext, and online help. In addition to the recommendations and sample forms included in this book, Page also includes a number of contacts and bibliographical resources that can be useful in helping you create policies and procedures."
See all Editorial Reviews
Stephen Page is the author of four books on policies and procedures, each one complementing the other. This set of books is the only work of its kind in the industry. There are other books but they focus primarily on editing and word choice, not on actually showing the reader how to do research, write a draft, get it reviewed and approved, get it published, communicate and train it, measure it, and revise it. These steps are missing in the other books.
This author, Stephen Page, has received hundreds of praises from readers saying how wonderful and easy the books are to read and apply. These books will become a part of your reference library and you will be proud to own them.
Stephen Page has written three other books that complement this book including Achieving 100% Compliance; 7 Steps to Better Written Policies and Procedures and Best Practices in Policies and Procedures. Do yourself a favor and read all of his books. You'll never buy another policy or procedure book. --Management of Process Improvement Publishing
Best HOW-TO: policy and procedure book on the market. This book provides the basics of writing policies and procedures like no other book on the market. This book helps you to:
- Research policy and procedure topics, network with users, and flow chart business processes
- Write, or revise, a policy or procedure document using a Writing Format template
- Incorporate forms into the policy or procedure document
- Review document with users and management
- Obtain approvals and publish the document
- Communicate and train
- Revise and make improvements
September 1998, IHRIM Journal [International Association for Human Resource Information Management], pages 72-3
"This book is a rewrite of the Business Policies and Procedures Handbook which was first published in 1984. That book focused on printed policies and procedures while this one has been expanded and updated to include not only printed manuals but also online manuals for local area networks (LANs) and company Intranets. The author has had extensive experience in producing policies and procedures to help employers meet requirements for ISO certification and he has served as the chair for the Standards Manual Committee for the Business Forms Management Association (BFMA). This experience shows throughout this very helpful and informative book. Page lists the decisions that must be made by a newly formed policies and procedures department (or perhaps an old one that is transforming itself). He emphasizes the importance of industry networking and lists many organizations that can be useful in researching organizational policies and procedures. This book is a thorough and complete discussion of how to produce a policies and procedures manual, starting with information gathering information and research. Helpful hints are provided on how to develop forms to support your policies and procedures. The author also discusses how to determine a review and approval process, how to determine the manual's overall format, and how to select a writing style. Page even provides recommendations on how to package the manual and how to conduct employee training on the use of the policies and procedures as well as on any application business processes. Page points out the many benefits of using an online methodology for distributing policies and procedures manuals, but also suggests that you have a printed manual first. Having said that, there are many helpful techniques that can be used with online documentation such as pop-up definitions, hypertext, and online help. In addition to the recommendations and sample forms included in this book, Page also includes a number of contacts and bibliographical resources that can be useful in helping you create policies and procedures."
See all Editorial Reviews
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