Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson |
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Editorial Reviews
Review
Brody's message, that good manners matter, is a quick-read with entertaining anecdotes which bring the message to life. -- Independent Publisher magazine, October 2000
Timely and well written; offers pertinent, common-sense advice of interest to sales professionals. -- Stephan Schiffman's Executive Sales Briefing, Winter 2001 --This text refers to an out of print or unavailable edition of this title.
Product Description
3rd Edition!! Business Manners Matter! Just ask the professional who lost a million-dollar deal because he didn’t know how to conduct himself properly during a business meal. Or the woman who didn’t know the best wardrobe selections for business casual dress and offended her client. Professional performance means much more than doing your job effectively. The way you conduct yourself in a business environment not only reflects your position within a company but affects your chances for career growth. Many people are unsure of the proper protocol for various situations in a business setting. Marjorie Brody illustrates the etiquette skills and techniques that can help the business professional survive sticky circumstances that challenge each of us everyday. *Technology etiquette – tips for e-mail, voice-mail, conference calls and much more *Navigate through a business meal *The how-tos of effective handshakes *International etiquette awareness and cultural differences *Written correspondences – the right way *Privacy issues in the workplace *Networking effectively *Demonstrating effective leadership *Dozens of real-world examples, anecdotes and illustrations
See all Editorial Reviews
Brody's message, that good manners matter, is a quick-read with entertaining anecdotes which bring the message to life. -- Independent Publisher magazine, October 2000
Timely and well written; offers pertinent, common-sense advice of interest to sales professionals. -- Stephan Schiffman's Executive Sales Briefing, Winter 2001 --This text refers to an out of print or unavailable edition of this title.
Product Description
3rd Edition!! Business Manners Matter! Just ask the professional who lost a million-dollar deal because he didn’t know how to conduct himself properly during a business meal. Or the woman who didn’t know the best wardrobe selections for business casual dress and offended her client. Professional performance means much more than doing your job effectively. The way you conduct yourself in a business environment not only reflects your position within a company but affects your chances for career growth. Many people are unsure of the proper protocol for various situations in a business setting. Marjorie Brody illustrates the etiquette skills and techniques that can help the business professional survive sticky circumstances that challenge each of us everyday. *Technology etiquette – tips for e-mail, voice-mail, conference calls and much more *Navigate through a business meal *The how-tos of effective handshakes *International etiquette awareness and cultural differences *Written correspondences – the right way *Privacy issues in the workplace *Networking effectively *Demonstrating effective leadership *Dozens of real-world examples, anecdotes and illustrations
See all Editorial Reviews
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