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Product Description

The Fraunhofer Competence Center Knowledge Management presents in this second edition its up-dated and extended research results on business-process oriented knowledge management, pro-active change management, KM strategy, knowledge structuring and KM audit, reviews the latest advancements in measuring intellectual capital and classifies more than 100 KM tools. Best Practices in KM are described by the Swiss Benchmarking Center TECTEM at University St. Gallen and in case studies from price-winning companies like Aventis and Siemens as well as from Arthur D. Little, British Aerospace plc., Hewlett-Packard, IBM, Phonak and Roche. New survey results on KM from EFQM, OECD and on "The Future of Knowledge Management" are presented. The book concludes with an overview on research funded by the European Commission in order to make "KM Made in Europe" a reality.

Book Info
A text for practitioners, specialists, and managers looking for ideas and examples of how to implement or improve knowledge management, with case studies of many European organizations and their methods. Emphasis is placed on the role of culture, motivation, and skills. Also includes a review of the tools that support knowledge management. --This text refers to an out of print or unavailable edition of this title.

First Sentence:
"Knowledge is nothing natural" as philosophers claim15, while from the historian's perspective16 the accumulation of knowledge is the basis of the human evolution since its very beginning thousands of years ago. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
knowledge management audit, business process oriented knowledge management, generic activity model, generic role models, knowledge management workers, immaterial incentives, change management measures, sustainable motivation, process rally, knowledge management activities, knowledge management roles, knowledge management methods, knowledge management tasks, knowledge management approach, intellectual capital management, knowledge audit, implementing knowledge management, immaterial assets, benchmarking partners, theoretical research issue, internal controlling, knowledge carriers, strategic disposition, knowledge management tools, knowledge management projects Key Phrases - Capitalized Phrases (CAPs): (learn more)
British Aerospace, Arthur Andersen, Siemens Medical, Centralized Diagnostics, Deutsche Telekom, Knowledge Steward, Virtual University, Global Services, Company Product Web, Operational Roles, Peter Heisig, European Commission, Balanced Scorecard, Framework Programme, Lotus Notes, Roche Diagnostics, Company Overview, Chief Knowledge Officer, Strategic Roles, Automotive Services, Delphi Group, Knowledge Board, Consulting Group, Knowledge Oriented Contributors, Knowledge Project Managers New!
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