Managing Information Quality: Increasing the Value of Information in Knowledge-intensive Products and Processes (Hardcover)

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Key Phrases: information quality framework, information quality problems, information quality criteria, Gartner Inc, New York, Swiss Francs (more...)

Editorial Reviews

Review

From the reviews of the second edition:

"Eppler’s framework is fairly intuitive and sound. … He provides numerous definitions, diagrams, and tables to illustrate the similarities and differences between his own and others’ perspectives. … I would recommend Eppler’s book for chief information officers. … The framework and the illustrative case studies would likely prove useful for senior mangers to employ in improving information quality within the areas of their immediate control and responsibility." (Colleen Coleman, Technical Communication, Vol. 54 (4), 2007)

Product Description

What makes information useful? This seemingly simple and yet intriguing and complicated question is discussed in this book. It examines ways in which the quality of information can be improved in knowledge-intensive processes (such as on-line communication, strategy, product development, or consulting). The book proposes a conceptual framework to manage information quality for knowledge-based content, presenting four proven principles to apply the framework to a variety of information products. Five in-depth company case studies show how information quality can be managed systematically in order to increase the satisfaction of knowledge workers and information consumers. The book uses frequent diagrams and tables, as well as diagnostic questions and summary boxes to make its content actionable.

Product Details

• Hardcover: 398 pages
• Publisher: Springer; 2nd edition (August 21, 2006)
• Language: English
• ISBN-10: 3540314083
• ISBN-13: 978-3540314080
• Product Dimensions: 9.4 x 6.4 x 1.1 inches
• Shipping Weight: 1.6 pounds (View shipping rates and policies)
• Average Customer Review: No customer reviews yet. Be the first.
• Amazon.com Sales Rank: #1,967,292 in Books (See Bestsellers in Books)