Taking the KM discussion a step further, the authors suggest that merely stockpiling knowledge is useless unless it adds value to employees, customers, and the organization as a whole. Their innovative approach is described in an extremely well-organized and well-presented volume, supplemented with two CD-ROMs that present the content in an interactive, multimedia format.
Copyright 1999 Reed Business Information, Inc.
Review
The three authors warn us about the current need for knowledge within organizations (the creation and distribution of it) will not automatically lead to success. This will only take place when knowledge becomes secondary to the value-creating abilities of the company. -- Jan Paul Grolle, Chief Editor Holland Management Review, May 1998
Value-Based Knowledge Management is a very impressive volume that attempts (successfully) to summarize the state of our knowledge about knowledge management. -- Chun Wei Choo, Assistant Professor, University of Toronto







