|
|
5 of 5 people found the following review helpful:
2.0 out of 5 stars
Too Expensive to Use, Maintain, and Repair, October 18, 2003
I bought the Xerox XD105f Digital Copier and Laser Printer two years ago. When it works, it produces clear, clean copies and it does so quickly. The auto-copy feature is helpful for big jobs and the reduction/enlarge feature is also useful. With that stated, here is the bad news. Soon after I purchased the system, the bottom paper tray stopped feeding paper. I had to use the side tray to make copies. Then the drum started to print smeary black streaks along the edge of the paper. I changed out the print cartridge, but this didn't fix the problem. And the cost of the cartridge? Oh, about $189.00. I then accessed the Xerox support web site and downloaded the instructions for cleaning the drum and inkwell. I followed the instructions - which were pretty simple - but it didn't fix the problem - it made it worse. Not only were there more streaks on the paper, the streaks contained powdery black ink that just rubbed off. Finally, the printer stopped working altogether. I spent several hours online trying to find an authorized Xerox Repair Center in my area, but none exist. I checked the Xerox web site and sent an email to the Team Xerox folks. The answer I got back, "if my product is still under warranty, they can send a repair person out for a $250.00 service call, not including parts and tax. Or, I could get a reconditioned unit, but keep my drum, print cartridge, and power cord to use." Does this sound like a good plan to you? No, I didn't think so either. I retired the Xerox 105f to the garage and immediately purchased the Hewlett-Packard Officejet 7110. Not only does it cost 30% less than the Xerox product, it does a lot more - it copies and scans in color, prints (with reduction/enlargment), and faxes. And the ink cartridges cost around $30.00. If I have a problem with the H-P, I know where I can get it fixed. Granted, the technology has moved on since I bought the XD105f, and perhaps I cannot make a fair comparison with a new product, but if the Xd105 had performed as expected, there would besome customer loyalty here. Sorry, I decided on an H-P. Thanks for listening.
|