Plantronics T20 Corded 2-Line ConverConvertible Headset Telephone

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Product Details

Product Manual [1.44mb PDF]

• Item Weight: 2.2 pounds
• Shipping Weight: 3 pounds (View shipping rates and policies)
• Shipping: This item is also available for shipping to select countries outside the U.S.
• Note: Gift-wrapping is not available for this item.
• ASIN: B00004U8K4
• Item model number: T20
• Average Customer Review: 2.8 out of 5 stars  See all reviews (16 customer reviews)
• Amazon.com Sales Rank

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  Electronics > Office Electronics > Telephones & Accessories > Corded Telephones > Multiline Corded Phones

• Discontinued by manufacturer: Yes
• Date first available at Amazon.com: November 16, 2006

Product Description

Amazon.com Product Description

The Plantronics T20 is a two-line telephone with a convertible headset for hands-free conversations. It features three-way conference calling and flash, redial, and hold functions to enhance your home or office productivity.

A red light on the phone's base indicates whether an incoming call should be answered on line one or line two. If you want to place a caller on hold, press the hold button; the light flashes until you press the hold button or the appropriate line button again. By placing one caller on hold, then dialing a second party and connecting the two lines with the conference button, you can have a three-way conference call.

The Plantronics T20 comes with a convertible headset that is light and comfortable to wear for long periods of time. The headset features a sturdy headband, padded flexible earpiece and headpiece, and a fully adjustable microphone. The microphone can be worn with the headband or with ear hanging hooks on either ear. The sound quality of the earpiece and microphone is very clear. A tone control lets you adjust the tonal quality of your incoming calls.

A noise-canceling microphone eliminates background noise, and makes your voice easily understandable to callers. You can adjust the volume level of the earpiece with a wheel on the side of the phone's base. The headset has a 4-foot cord with an adjustable clothing clip, providing you with freedom of movement. A convenient headset stand attaches to the base and keeps the headset within easy reach.

Product Description

Increase your productivity and comfort. Using a telephone and headset solution can increase your productivity by allowing you to handle other tasks while talking on the phone. Additionally, the use of a headset can reduce neck, upper back, and shoulder tension allowing for a more comfortable work environment. Experience the freedom, comfort and great sound quality of a Plantronics Headset Telephone Solution. Do more. Comfortably. The T20 is a complete, dual-line telephone with an ergonomically designed, convertible headset. Includes all the features of the T10 single-line headset telephone, plus a handy call hold button and three-way conference calling.

Customer Reviews

Most Helpful Customer Reviews

23 of 23 people found the following review helpful:

2.0 out of 5 stars Love/Hate Relationship, July 11, 2001

By	Mickey Corcoran "mickeyla" (Van Nuys, CA United States) - See all my reviews (REAL NAME)

I LOVE the style of this phone! I love how the top lights up BRIGHT RED when I'm on the phone. I love how the mute lights up when enabled. I love the tone and volume controls and the fact that it handles two lines beautifully--each lighting up green when active, red when ringing. Even the headset is stylish AND convertible (over-the-ear or over-the-head)!

If only I loved the QUALITY!! :-( The sound is HORRIBLE. When dialing, the tones are deafening--to the point of pain. Seriously.

There is also an irritating noise. It's sounds like an auto-gain control (maybe the noise-cancellation) that induces a hiss ONLY when someone is speaking. If there is silence on the line, it is silent. When someone speaks (me or the caller) the hiss joins in. Fortunately, the callers can't hear it.

Also, people say they can't hear me very well. They say it sounds very thin compared to my cordless phone.

I'm really sad that this beautifully designed phone fails to perform. If I can get over the BLARING TONES and the ANNOYING HISS and the POOR SOUND QUALITY, I'll keep it. Otherwise, I'm taking it back.

11 of 11 people found the following review helpful:

3.0 out of 5 stars Plantronics T20 Update, September 3, 2003

By	"gsi727" (Helena, MT USA) - See all my reviews

Since this product is still being sold and preceding reviews were some time ago, I'll share my recent experience with the product. It's stylish and solid. The volume and tone controls are accessible and effective. Received audio (ear speaker) is clear and rich. Transmit audio (microphone)is adequate, but could use a gain control.

Disappointments: Line and mute controls are very close together, occasionally leading me to disconnect a line when I reach to mute it. No memory functions other than 'Redial', which doesn't seem to work on the second line.

GLARING INADEQUACY: The BLARING touch tones generated by dialing and navigating through interactive phone systems are way too loud, even at the lowest volume settings. Bad idea, bad design, bad Plantronics. Bad, bad, bad.

7 of 7 people found the following review helpful:

1.0 out of 5 stars Shouldn't Have Made It To Production In Its Current Form, April 21, 2001

By A Customer

When you pick up the T20, your are immediately impressed with its attractive styling, solid feel, and quality construction. Unfortunately, after you plug it in, you will not continue to be impressed. Dialing a number is painful, to your ear. Even with the volume turned completely down, the dialing tones are excruciatingly, and unnecessarily, loud, and the ringing you hear for the next few minutes won't be an incoming call. The microphone is a failure in design. It only extends part-way down your cheek, not to your mouth, leading to comments like "You sound like your sitting across the room from a cheap speaker phone." That is if they can even hear you, and don't hang up. Plantronics really needs to consider revising the design to incorporate a voice tube... This should have been a great product, but based upon the two significant shortcomings I mentioned, I cannot recommend it for purchase.