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347 of 357 people found the following review helpful:
2.0 out of 5 stars
I loved it, until I needed service, November 2, 2001
By A Customer
As the owner of Cuisinart food processor for more than 20 years, when it came time to upgrade it was a no-brainer...another Cuisinart. I had received excellent customer service in the past when a part developed cracks.Now, under new ownership, it's a whole new story. I had my new model for less than a month when it developed numerous cracks in the pusher assembly. I called customer service (by the way, the number in the manual was not a working number) and I was told they would send me a new part only after I sent them the defective one, and there would be a delay of about two weeks, not counting shipping (plan on another two weeks). This was their unbendable rule. I told them this was not acceptable, that I did not want to be without the use of the equipment for a month, especially with the holidays coming up. Sorry, that's the rule, is what I was told. Then I wrote to the President of Conair (the parent company) and the VP/GM of the Cuisinart division, and asked them to contact me for assistance in resolving this issue. A month has passed as I write this, and I have not heard from either of them. I took the equipment back to the store where I purchased it, and exchanged it for a KitchenAid food processor, which was less expensive, and works beautifully. I did my research this time, and they have a reputation for excellent customer service should I need it. The Cuisinarts are good, solid appliances, but if you ever need customer service, it's an uphill battle. If you decide to buy a Cuisinart, be sure to buy at a store that will stand behind the products they sell.
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