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14 of 14 people found the following review helpful:
2.0 out of 5 stars
Phone works just less then a year, very bad service., January 5, 2003
After four or five months, the speakerphone volume would suddenly grow faint and we could not hear our caller nor adjust the volume, so we returned the phone. But here the problem began:We sent it to the Thompson Exchange center in El Paso, TX. (the only official GE service center) there is no 800 number to call and check on the status. 2 MONTHS went by, after 25 min. someone told me they don't believe they can fix it and will "TRY" to replace it with a similar item. Another month past by and I called and protested, so after putting me on hold forever (on a long distance call) a lady took my phone number and said that since I have been waiting over 3 months, they will Fw: it to a different department, who will call me back in 5 days... (I wish!.. sweet dreams...) and they will tell me what they will do; most probably they will send a refund but maybe they will offer an exchange. Of course Im still waiting for that "after 5 days phone call", but now Im thinking if when I call back I should refuse an exchange, and rather buy the Southwestern bell model FM2575, which has the same features, and Wall Mart sells it for $$. People tell me southwestern is cheaper quality, I wonder, since that phone got better reviews. I might give it a try, since I can return it within the year to the co. "at their charge for the shipping", which means service, which I didnt get from GE. I believe GE purposely gives such a hard time for people who wish to return their products (non 800 #, long times etc.) to discourage busy people from exchanging, and for a lot of people it is easier and faster to just throw it out and buy a new one. Shame on them!
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