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by Robert S. Kaplan
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Product Description
Robert S. Kaplan explains how the Balanced Scorecard (BSC) can be applied to public-sector organizations, using the city of Charlotte, North Carolina as an example. For a government agency, financial measures are not the most relevant indicators of whether the organization is delivering on the rationale for its existence. Instead, public-sector organizations need to measure how effectively and efficiently they are meeting the needs of their constituencies.
Robert S. Kaplan explains how the Balanced Scorecard (BSC) can be applied to public-sector organizations, using the city of Charlotte, North Carolina as an example. For a government agency, financial measures are not the most relevant indicators of whether the organization is delivering on the rationale for its existence. Instead, public-sector organizations need to measure how effectively and efficiently they are meeting the needs of their constituencies.
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