Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies by Paul R. Niven |
Overcoming the Barriers to Balanced Scorecard Use in the Public Sector by Robert S. Kaplan |
Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results by Paul R. Niven |
Strategy Maps: Converting Intangible Assets into Tangible Outcomes by Robert S. Kaplan |
The Balanced Scorecard: Measures That Drive Performance (HBR OnPoint Enhanced Edition) by Robert S. Kaplan |
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Robert S. Kaplan explains how the Balanced Scorecard (BSC) can be applied to public-sector organizations, using the city of Charlotte, North Carolina as an example. For a government agency, financial measures are not the most relevant indicators of whether the organization is delivering on the rationale for its existence. Instead, public-sector organizations need to measure how effectively and efficiently they are meeting the needs of their constituencies.
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