by Robert S. Kaplan
|
Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies by Paul R. Niven |
The Balanced Scorecard: Measures That Drive Performance (HBR OnPoint Enhanced Edition) by Robert S. Kaplan |
How to Measure Anything: Finding the Value of "Intangibles" in Business by Douglas W. Hubbard |
Key Performance Indicators: Developing, Implementing,and Using Winning KPIs by David Parmenter |










