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35 of 37 people found the following review helpful:
2.0 out of 5 stars
Good design, flawed construction, Rival has service problems, January 5, 2004
This is a good idea for an electric skillet. Stainless steel instead of non-stick coating, should last forever. Large size for family size meals. It can cook 4+ pancakes at once, two large pieces of fish, fry a whole chicken. All except the removable temperature control are completely immersable for easier clean up.So what is the down side? First, terrible finish to the bottom of the skillet. When they milled the bottom of the pan they left deep grooves. Kind of like an old phonograph record, only deeper. Gives food a great surface to stick too. Food gets in those grooves, and is horribly difficult to get out. Next, the bottom of the pan is thin. I have only used it twice so far, and the bottom is aready dimpled. Also, thin bottom = uneven temperature. Finally, I found out after I already had this skillet, you buy Rival at your own risk. I was stunned to read in the other reviews that Rival knowingly shipped units without the temperature controller. That is like shipping a computer without the processor, because none were available at the time the computer was built. What were they thinking? Obviously it wasn't "let's take good care of our customers." I suggest also reading the reviews of slow cookers. Reviewer after reviewer had problems with Rival items. Not just one model, but many different models. Even reviews of other slow cooker brands often start out "after my Rival fell apart, I bought..." And to make it worse, Rival has an unfriendly return policy. Just keep it in mind if you choose to buy any Rival product. The reason for 2 stars is flawed construction, coupled with Rival's obvious disregard for those who buy thier products. I wish now I had not bought this unit, and will not buy Rival again until they get thier act together. There is no excuse for the kind of disregard for customers that Amazon reviewers have described.
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