Most Helpful Customer Reviews
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110 of 128 people found the following review helpful:
3.0 out of 5 stars
What Ruins A Great Keyboard?, February 12, 2004
SPYWARE.
GATOR IS EVIL.
LOGITECH IS EVIL FOR ALLOWING GATOR (or in this case, it's alias, WILD TANGENT) TO SNEAK INTO OUR COMPUTERS VIA THEIR SOFTWARE.When you install the software that you NEED in order to use all your nice fancy keyboard shortcuts, you're unwittingly installing HIDDEN AND DEFINITE SPYWARE FROM GATOR. This is absolutely ridiculous, and we as consumers SHOULD NOT TOLERATE THIS TYPE OF SHADY BEHAVIOR FROM COMPANIES LIKE LOGITECH. This is ABSOLUTELY INEXCUSABLE because: 1) LOGITECH DOES NOT TELL YOU YOU ARE INSTALLING SPYWARE.
2) LOGITECH DOES NOT GIVE YOU THE OPTION TO INSTALL THEIR SOFTWARE WITHOUT THE SPYWARE.
3) LOGITECH DOES NOT GIVE YOU THE OPTION TO REMOVE THE SPYWARE.
DO NOT promote this kind of offensive business behavior. Tell Logitech that you don't support their utter lack of business ethics by NOT BUYING THEIR PRODUCTS. PS - The default OFF setting for the F-Lock is also stupid. Maybe Logitech intends to fix this issue with a software patch that, SURPRISE, comes piggybacked with more SPYWARE.
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38 of 43 people found the following review helpful:
1.0 out of 5 stars
Terrible Warranty Treatment, November 29, 2004
Logitech Keyboard Issue
On 22-Nov-2004 I called Logitech at 1-702-269-3457 to arrange for an RMA. They said no need to send the broken unit back, they would send a replacement keyboard out within 24-48 hours. They assigned Case #XXXXXX and RMA# XXXXXX.
On 29-Nov-2004 spoke to a nice person(name witheld) who was pleasant and polite. I told her that the good news was that I just received the replacement keyboard, the bad news is that it is the wrong one. It is a "Media" model which is a lower model than the "Elite" that I purchased. I pointed out that this model is missing 2 key features, the thumb wheel on the left and the volume dial on the top; the 2 main reasons for which I bought the Elite model.
She put me on hold and when she came back, she proceeded to try to convince me that the model they sent me was an "upgrade" from the "Elite". I explained to her that her assertion was incorrect and the "Media" model was clearly an inferior model. I pointed out that on Newegg.com, the "Media" sells for $18 while the "Elite" sells for $29. I again pointed out that this model is missing 2 key features, the thumb wheel on the left and the volume dial on the top; the 2 main reasons for which I bought the Elite model.
She put me on hold several times during the call which, by the way, lasted for 55 minutes. Each time she came back she continued to try to sell the idea that I was getting an upgrade. I was patient for the first 50 minutes of this but I'm not a saint and finally stopped her. I told her that I was an Engineer, a very technical and computer savvy person and that no one, any where would consider what they did an upgrade. I told her that I didn't appreciate being treated this way. And requested to speak to a supervisor.
At that point, she admitted that the "Media" model was missing features and that she understood my concerns. She then said that they had no more "Elite" models and that's why they sent the "Media" model. I suggested they get one from one of their vendors like Newegg.com; she said I WOULD HAVE TO BUY IT FROM THEM DIRECTLY and they had no way of compensating me for that. She then said that the "Elites" were no longer being manufactured. What should I believe here????
So in the end, they did not comply with the terms of their own warranty. When I pointed that out, she said that they did by sending me the inferior keyboard.
How ridiculous is this!!!!!!!!!!!!!!!!!! I was appalled! If it didn't happed to me, I would have doubted that it really happened. Finally, I asked if she was going to comply with my earlier request to speak to a supervisor. She said yes and went on hold yet again...she came back and we waited for another 5 or so minutes for the supervisor (Todd) who never answered. She then asked if she could have him call me back in a few minutes and confirmed my phone number.
What nonsense! I have never seen a company tell such bold falsehoods to avoid fulfilling its warranty commitments, especially considering that this was all for a lousy $30 product. Wouldn't it have been easier to just make the customer happy and handle this? They won the battle, but I'll win the war by never buying another Logitech product again and I urge all of you who read this sad tale to also avoid buying from them.
The supervisor NEVER CALLED. Run, don't walk away from these guys.
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10 of 10 people found the following review helpful:
5.0 out of 5 stars
Best keyboard in existance!, March 25, 2003
This is far superior to any other keyboard I have ever seen! OK, the F-Lock is a pain, but if you have Windows XP, it's not an issue. In XP, the F-Lock will be on if it was on before you shut down. The scroll wheel is pretty cool, even if you have a scroll mouse. The Programmable function keys are very useful, and the regular keys (standard 104) bounce back like I've never seen before. Overall rank - 6 out of 5!
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