Most Helpful Customer Reviews
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18 of 18 people found the following review helpful:
3.0 out of 5 stars
Solution to droop problem, June 1, 2005
I recently purchased this arm for my iMac G5. I had the same problems as other reviewers, the monitor drooped and I could not adjust the tilt. I figured out that the reason for this is the low quality screws that omnimount provides you with. I went to the hardware store and purchased new, heavy duty screws, which I swapped with the other ones that were included on the arm. Also, make sure that you are using washers with the "pivot shaft screws" so the screws do not come out whenever you tilt the monitor. After doing this, the arm worked. My computer did not droop anymore. Other than the low quality screws, I found the arm to be very good.
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18 of 20 people found the following review helpful:
1.0 out of 5 stars
They call this engineering?, October 14, 2005
So you've done your comparison-shopping homework and have bought your new LCD TV and a stylish new cantilevered mount that will allow you to place your TV in it's perfect position for the space you've identified. Just a few minutes' install time and you and the family are ready to enjoy, right? Nope. Not by a long shot.
The mount looks to be vertically symmetrical. But, no! The instructions caution that there's an "up" orientation identified by a sticker on the mount. Oops, it's not there. So I choose an "up" orientation based on the manufacturer's logo embossed on the mount. Sensible, I thought. I then used stainless steel bolts to securely attach the mount to the vertical surface I had chosen - a tricky-to-get behind 3/4" teak plywook panel in my boat's main salon.
Last step, attach the OmniMount to the VESA mount section on the TV. Piece of cake. Except that the TV sagged down 20-degrees against the OmniMount's tilt-adjust mechanism. No problem, I think. The instructions describe how to tighten the tilt mechanism with the supplied 5/32" allen wrench. Oops. No go. When I tightened the tilt mechanism to the max, the TV still flopped like a dying fish. Hmmm.... Maybe the vertical orientation was wrong after all.
So here we go again. Unscrew the TV from the mount, re-contort myself like the proverbial rubber man to unbolt the OmniMount from the wall, flip it upside down, re-contort myself to re-bolt the re-oriented OmniMount to the teak, rescrew the OmniMount to the TV, and Voila! The TV still flops. This is getting irritating.
I re-read the instructions. No joy. The instructions are clear on 3 things:
1. Do NOT over-tighten the tilt tensioning screws. Roger that.
2. NEVER touch the pivot pin screws - whatever they are.
3. Orient the unit vertically accoring to the sticker - which wasn't there.
It's late evening so I fume and decide to wait until morning to call the manufacturer. No DVDs tomight.
So I called OmniMount and began by asking "Which way is up? - my unit had no sticker." The pleasant person on the other end of the line responded with "I'm sorry, sir, there was a misprint in the instructions. There is no one correct orientation of the mount. Either will do equally well." Great.
So I then continued "OK, but my TV flops around on the tilt mechanism, and if it's not caused by the vertical orientation, what do I do to fix this?". She responds with "Simply tighten the 4 tensioning screws on the tilt adjustment." To which I respond "No can do. They are already pretty tight and your instructions CLEARLY caution against over-tightening." To which she responds "Ah.... You know the pivot screws that the instructions tell you NEVER to touch? Well, you're going to have to tighten them." To which I respond "Wow, the instructions say NEVER to touch them..." To which she says "Ignore the instructions. Take your TV off the mount, remove the pivot screws with a 5mm hex wrench, coat the screws with Loctite, re-insert and tighten them, wait 10 HOURS for the Loctite to set, re-attach your TV, and your done. Simple as that." Darn, looks like no DVDs tonight either.
How many average households have either a 5mm hex wrench OR Loctite? Probably not many. She kindly offers to send me both, free of charge. Gosh, thanks. DVDs next week, maybe?
In any case, since I live on a French sailboat, I have both the wrench and the Loctite, and the cure worked.
Except that only one of the two arms has swing tension adjustment - the other really lives up to its name and swings freely whether I want it to or not. Think how that will work in your situation... Cool.
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12 of 13 people found the following review helpful:
1.0 out of 5 stars
doesn't work, July 5, 2004
I purchased the mount online and hooked it up to my Sampo 17" LCD and the screen drops. It doesn't stay up the screen is too heavy for the tension on the fittings. I called Omnimount direct and they suggested I change the washers? Thats just great! Lousy service I wouldn't buy another omni mount because of their service.
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