Most Helpful Customer Reviews
|
|
460 of 479 people found the following review helpful:
2.0 out of 5 stars
MAKES A GREAT BOAT ANCHOR!, December 31, 2003
I write this review only by chance, because my real reason for visiting Amazon.com today is to replace this very product. I have always trusted Consumer Reports, finding their reviews pretty much on the money, but despite their glowing report on this product, (quoted here by another reviewer) reality has proved far less luminous. I have struggled with this vac for over a year now, and honestly, I wish I had never bought it! If it hadn't cost so darn much, I'd have tossed it out long ago. On the positive side, this machine has plenty of suction - but unless you have miles of unobstructed wall-to-wall carpet and a single level home, it simply sucks! The self-propelled feature is quite helpful: more on that farther down. The vac is too bulky to fit under/between most of my furniture. Even if the head gets under, the body does not lay flat enough to follow. I spend WAY too much time on my hands and knees struggling with the poorly placed hose, extensions and powered brush attachment to get under normal items like chairs. In addition, its wimpy "powered" brush (which spins only by suction with no motor of its own) only picks up light surface dirt anyway. Push down harder and it just stops turning. BAH! As another reviewer mentioned, beware when using the tools on this vac. Mine also falls over all the time (timber!) and because it weighs a freaking ton, beware of falling over yourself if you have to carry it upstairs! GADS! And forget cleaning those stairs on the way up, too. I had to purchase another small, hand-held vac for that. Other complaints: The adjusters for bare floor/carpet are very hard to move and break easily. It does not clean close to walls at all (get out that hose again!). The bags are not all that easy to change, and quite pricey. It eats belts. And why, oh WHY, does the cord (which you have to wind up yourself - no cord reel) come out on the bottom? Did I mention it's HEAVY?? If it weren't self-propelled, it would be immobile. The vac cannot be rolled at all when turned off, making storage difficult. In summary, unless your home resembles a hotel lobby - pass this one up.
Help other customers find the most helpful reviews
Was this review helpful to you?
 
|
|
|
|
|
|
212 of 221 people found the following review helpful:
4.0 out of 5 stars
Great Vac, October 10, 2004
I bought that after having an old Eureka for about 10 years. I thought the Eureka was okay, until I brought this home. The Eureka had missed so much dirt and dog hair! I practically filled the entire bag on my first use! As a response to some of the bad reviews here...first of all, all vacuums with good suction are heavy. All of the vacs in the top 10 or 20 on Consumer Reports are about 20 pounds. If you can't lift 20 pounds, you shouldn't buy this. But you should have figured that out if you tried it out at the store. Attachments are super easy to take on and off and work well. The mini vac can get clogged with dog hair if you use it for stairs, I use the furniture attachment. I like it, I think it was a good investment. I'm unsure about some other reviewers expectations...it's going to be heavy, it's going to be loud, it's a vaccum cleaner. All I care about is that it works well and lasts a long time-- which for me, it has.
Help other customers find the most helpful reviews
Was this review helpful to you?
|
|
|
|
|
|
54 of 54 people found the following review helpful:
1.0 out of 5 stars
THUMBS DOWN- HOOVER CUSTOMER SERVICE/HOOVER DEALERS/HOOVER U6439-900, February 12, 2006
I was forced to enter "1 star" above - it is a required field.
I bought a Hoover U6439-900 Self Propelled Vacuum approximately 6 months ago and, like some of you, gave it the 5 star salute for the first couple of months.
Then the stars started falling - Turn the vacuum on, push it around a few times and this ear-splitting squeal would force me to turn it off- sometimes fearing possible harm to my hearing. First couple of times I checked the rollers, checked the Hoover bag, cleaned off a little bit of lint on the rollers, plugged it back in and after no more than 30 seconds- the screeching was back- louder than ever.
A big waste of time was spent attempting to get a human at the big Hoover in the sky to answer the phone, call me back and/or respond to my email. Finally someone must have mistakenly answered the phone because I did speak to a person and asked what I should do as the machine was less than 6 months old. I was immediately advised to take it to a Hoover dealer. What about a warranty? HUH?? HELLo??? Must have gotten disconnected. I even felt like I was overstepping the boundaries by calling Hoover about their product. Maybe $400 isn't enough to warrant a warranty - even if it is a "Hoover Limited" no warranty.
So off I go to the "registered" Hoover dealer (Atlanta, GA - big shop - big Hoover logo splashed across the store windows) Picked it up three hours later-(he's a very busy Hoover dealer) He had given it a $76 "tune Up" (4 months old and in need of a tune up?) He also advised that the belts had to be replaced because they had burned up.
I mean, What do I know - maybe this is a normal thing for a $400 vacuum cleaner to burn up after minimal use in a one occupant home?
So $76 dollars later, back at home, I turn on my Hoover and enjoy almost 15 minutes of vacuuming before the ear-splitter starts up again. And again the Roller brush stops turning.
Back to the Hoover dealer we go. Like magic -without even opening up the machine (Hoover must really train their dealers to develop such skills) he is able to diagnose the problem as "burned up belts". He adds that it happens all the time with this model. How, I asked, could this be? A Hoover dealer certified "tune up", belt replacement, and $76 only got me 15 minutes of vacuuming my living room carpet - absolutely normal carpet, not shag, plush, berber or any kind of fancy?
The roller guard was skillfully removed so that the burned up belts could be viewed. But wait - there they were - BRAND NEW, NO NICKS OR ANY MELTING VISIBLE, IN PRISTINE CONDITION, TWO CLEAN BELTS SHOWING THE HOOVER PART NUMBERS IN CRYSTAL CLEAR IN WHITE LETTERS ON THE SHINY BLACK BELTS -
IT WAS PRETTY OBVIOUS TO ME THAT THIS HOOVER HADN'T SPENT MUCH TIME ON THE JOB AFTER THE $75 TUNE UP. BUT THEN WHAT DO I KNOW?
So the skilled and "registered" Hoover dealer said "the only thing I can tell you is to change the belts again - sometimes that fixes the problem- but I don't have time to do it today."
Then I thoughtI heard him say "you better buy 4 belts because this happens a lot and you will need some spares."
It must be real because there is a new Hoover receipt for $36 on my kitchen counter, four plastic Hoover bags, each containing a brand new Hoover belt, and on the floor in the dining room is a useless, almost new, Hoover U6439-900 vacuum cleaner with two brand new Hoover belts recently installed by a skilled Hoover dealer AND I STILL CANNOT VACUUM MY CARPET.
I solved the problem today by ordering a Kenmore Progressive 35922. The interesting difference I've noted in past and recent experiences with Hoover and Sears - is that Sears will actually talk to you and resolve your issue without passing the buck and sending you off to a "registered dealer" who will take your money and apparently does not have to show Hoover proof that he gave good service to a Hoover customer.
I REGRET THAT I BOUGHT THE HOOVER U6439-900 SELF PROPELLED WINDTUNNEL. MY EXPERIENCE HAS AMOUNTED TO A WASTE OF VALUABLE TIME AND MONEY. A LOT OF MONEY AND A LOT OF TIME.
Help other customers find the most helpful reviews
Was this review helpful to you?
|
|
|
|
|
|
Most Recent Customer Reviews
|
