Most Helpful Customer Reviews
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12 of 12 people found the following review helpful:
1.0 out of 5 stars
Uninstalled it after major problem, December 31, 2003
By A Customer
After very lengthy installation and activation on my Notebook computer (Win XP Pro with Internet Information Services 5), Internet Explorer could not be started. It kept "waiting for reply" - that's when I was trying to reach http://localhost. Then I discovered the installation had also prevented me from accessing Sharing and Security ... on Windows Explorer - even when Personal Firewall was switched off. I had purchased the "Professional" edition of Norton Internet Security believing it would give professional results. Very disappointed. Had to uninstall the lot to recover full functionality in Internet Explorer and Windows Explorer. Could find nothing helpful in Symantec's support knowledge base. A whole evening wasted! In disgust and in urgent need of a firewall, I downloaded Zone Alarm Pro trial version and it worked perfectly. No hitches. In the past, I've never been able to reach a human voice on Symantec's support service by phone in Australia. I've been using Norton AntiVirus and the free version of Zone Alarm, but thought Norton Internet Security Professional Edition would be the best way to go in starting my small business. If I don't get the service I need after logging an online query for help, I'll be taking up Symantec's offer to hand in the software and get my money back - but they say it may take six weeks to process the redemption!! I'll never buy another box of software before reading Amazon's reviews. I should have known better. Anyhow, Happy New Year, everyone !!
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11 of 11 people found the following review helpful:
1.0 out of 5 stars
What happened?!, August 9, 2004
I bought Norton Internet Security 2004 after I got a VIRUS that NAV 7 corporate edition couldn't detect or remove. I thought upgrading the 4 year old program would help. Nope! Norton detects Trojan.Bookmarker.Gen but even in Dos mode is unable to fix it. It turns out that I got an advanced form of the Cool web search trojan/spyware. Well Norton seems to care less. I emailed them about the problem with no response after 2 months. They used to let you submit a new virus discovery but I couldn't find anything anywhere on their site about reporting new viruses.
What happened!?
I guess I could pay them by calling their highly over priced help line to tell them their program sucks but they already have too much of my money.
And what is it with these guys claiming that because it is spyware it is not a virus. If a program hides itself, alters files without permission, and otherwise takes control of your system without your permission, I'm sorry it's a virus. And the leading Anti-virus software should do their job to make their software do what it's supposed to do, eliminate uninvited software(period). Stop passing the responsibility to Spyware removers. It's a virus, plain and simple.
No, I didn't install any freeware, only MS, Adobe, Macromedia, Mozilla, and Norton software. Like someone else said, get McAfee Antivirus and Zone Alarm, not this piece of worthless junk.
Am I alone in this sentiment? (...)
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11 of 12 people found the following review helpful:
2.0 out of 5 stars
Wish I hadn't upgraded to 2004, December 12, 2003
By A Customer
Way too restrictive and/or buggy. I am constantly having to turn this off to get to some web pages. So I am in greater danger than I was before. Have spent several hours trying to tune the thing per their website support instructions but it doesn't seem to do any good. Very disappointed. Never had these problems with 2003 version. I would avoid until you start seeing some positive comments or they come out with some fixes.Update - please read the June 2004 PC World eval of firewalls. Described Norton as sluggish, etc. I took it off and installed their recommendation of PC Cillin. What a difference, my PC has gotten it's speed back. And my problems have gone away.
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