2-Year Service Plan for MP3 Players, PDAs, Handhelds & GPS

Other products by N.E.W. Customer Service Companies, Inc.

Product Details

Terms and Conditions [54kb PDF]

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Product Manual [234kb PDF]

• Item Weight: 0.2 ounces
• Shipping Weight: 1 pounds
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B0000V67R4
• Average Customer Review: 2.2 out of 5 stars See all reviews (4 customer reviews)
• Discontinued by manufacturer: Yes
• Date first available at Amazon.com: December 17, 2003

Product Description

Amazon.com Product Review

24-hour, toll-free customer assistance
[phone]

If your product breaks, we fix it. If we can’t fix it, we replace it.

You get two, three, or four years of service protection from the date of purchase:

Get Service in Just 3 Steps
Step 1	Call customer assistance at [phone].
Step 2	We'll schedule service for your product through our network of over 25,000 providers.
Step 3	Your product is fixed, and we pay the bill.

100% of parts and labor are covered from the date of purchase. Support is always available with 24-hour, toll-free customer assistance at [phone]. Nationwide service is available from more than 25,000 prescreened service professionals. You can even get in-home service on qualifying products, mirroring the manufacturer's warranty. Our "no lemon" guarantee ensures that if your covered product requires more than three repairs for the same problem, we'll replace it. This plan is transferable at no cost to a new owner if the product is sold or given as a gift. This plan is not available in Maine, Guam, or the U.S. Virgin Islands.

Coverage Comparison
	Type of coverage	Extended Service Plan	Manufacturer's Warranty
All products	Mechanical and electrical failures
	Failures caused by normal wear and tear
	Defects in workmanship and material
	Damage from power surges
	Failures caused by environmental factors, such as heat, dust, and humidity
Select products	Remote control coverage for any electronic device that comes with a remote control
	Annual head cleanings for tape-driven and laser-driven products
	Food-loss protection for refrigerators and freezers

Customer Reviews

Most Helpful Customer Reviews

98 of 100 people found the following review helpful:

1.0 out of 5 stars Good Luck Getting Your Money Back, July 19, 2004

By A Customer

I canceled this service contract, since I returned the item. Despite two letters, several phone calls, and a 30-day refund window under State law, I have yet to receive a credit. Their representatives have given me no less than three different "refund procedures" and two alternate PO boxes. Amazon wants nothing to do with them as far as refunds go - they just sell the plan. However, since Amazon billed the credit card, I've asked the bank to deal with it. I wonder if N.E.W.'s product service, should you ever need it, is on a par.

20 of 22 people found the following review helpful:

1.0 out of 5 stars Think about your credit card protection plan, October 11, 2005

By	LAX Traveler "LAX" (Los Angeles, CA United States) - See all my reviews

Most credit cards (Amex, Visa) offer loss and damage protection, and extended warranty protection. Amex, for example, doubles the manufacturer's warranty up to and for at least 1 year.

Research your credit card benefits before investing 20-25% of the product cost in extended warranty protection. I think it's worthless.

6 of 8 people found the following review helpful:

4.0 out of 5 stars Plan worked for me, February 22, 2006

By	L. Marden (Chelmsford, MA USA) - See all my reviews (REAL NAME)

After reading these unfavorable reviews, I felt I had to present a different opinion. After the MP3 player failed to meet expectations, NEW answered my questions over the phone, and sent me the RMA packet within a week. I returned the product, and received a full refund within 10 days.

I liked the no hastle customer service personnel.

I'm satisfied and I'll buy their protection plan again.