2-Year Service Plan for Notebook Computers

Other products by N.E.W. Customer Service Companies, Inc.

Product Details

Terms and Conditions [54kb PDF]

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Product Manual [234kb PDF]

• Item Weight: 0.2 ounces
• Shipping Weight: 1 pounds
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B0000V6YRC
• Average Customer Review: 3.0 out of 5 stars See all reviews (1 customer review)
• Discontinued by manufacturer: Yes
• Date first available at Amazon.com: December 17, 2003

Product Description

Amazon.com Product Review

24-hour, toll-free customer assistance
[phone]

If your product breaks, we fix it. If we can’t fix it, we replace it.

You get two, three, or four years of service protection from the date of purchase:

Get Service in Just 3 Steps
Step 1	Call customer assistance at [phone].
Step 2	We'll schedule service for your product through our network of over 25,000 providers.
Step 3	Your product is fixed, and we pay the bill.

100% of parts and labor are covered from the date of purchase. Support is always available with 24-hour, toll-free customer assistance at [phone]. Nationwide service is available from more than 25,000 prescreened service professionals. You can even get in-home service on qualifying products, mirroring the manufacturer's warranty. Our "no lemon" guarantee ensures that if your covered product requires more than three repairs for the same problem, we'll replace it. This plan is transferable at no cost to a new owner if the product is sold or given as a gift. This plan is not available in Maine, Guam, or the U.S. Virgin Islands.

Coverage Comparison
	Type of coverage	Extended Service Plan	Manufacturer's Warranty
All products	Mechanical and electrical failures
	Failures caused by normal wear and tear
	Defects in workmanship and material
	Damage from power surges
	Failures caused by environmental factors, such as heat, dust, and humidity
Select products	Remote control coverage for any electronic device that comes with a remote control
	Annual head cleanings for tape-driven and laser-driven products
	Food-loss protection for refrigerators and freezers

Customer Reviews

Most Helpful Customer Reviews

71 of 74 people found the following review helpful:

3.0 out of 5 stars Important things you should consider before purchasing!, May 10, 2005

By	diljs - See all my reviews (TOP 500 REVIEWER)

Service plans are usually an impulse buy with high profit margins due to the very few claims they get. For most people, these plans are an often unnecessary expenditure.

First off, before you buy a service plan, make sure you look at the terms of your credit card. Many cards offer 1 or more years of additional warranty coverage just for using their card. Often, these go into affect after the manufacturer's warranty ends.

Taking a product with a standard 1 year warranty, you would have 2 years of total coverage if you purchased it using a credit card giving you an additional 1 year warranty, making a 2 year service plan completely unnecessary.

Even without cc coverage, be sure to read the terms of this service plan first and decide if you'd ever use it. Note that the service plan starts at the date of purchase, so it will overlap your manufacturer's warranty. Unless the manufacturer is shady or might go under soon, you don't need additional coverage during that time.

One other thing you should think about is that if you return this item, it will be very difficult if not impossible to get a refund on the service plan. You do have 30 days to purchase the service plan, so consider waiting until you're sure you want to keep the product before buying the plan.

If you do purchase this plan, make sure you store the information somewhere safe so that if you ever do have a problem, you will be able to find what you need to get it taken care of.