2-Year Audio-Video Service Plan for components

Other products by N.E.W. Customer Service Companies, Inc.

Product Details

Terms and Conditions [54kb PDF]

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Product Manual [234kb PDF]

• Item Weight: 0.2 ounces
• Shipping Weight: 1 pounds
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B0000VYJ9C
• Average Customer Review: 1.8 out of 5 stars See all reviews (5 customer reviews)
• Discontinued by manufacturer: Yes
• Date first available at Amazon.com: December 17, 2003

Product Description

Amazon.com Product Review

24-hour, toll-free customer assistance
[phone]

If your product breaks, we fix it. If we can’t fix it, we replace it.

You get two, three, or four years of service protection from the date of purchase:

Get Service in Just 3 Steps
Step 1	Call customer assistance at [phone].
Step 2	We'll schedule service for your product through our network of over 25,000 providers.
Step 3	Your product is fixed, and we pay the bill.

100% of parts and labor are covered from the date of purchase. Support is always available with 24-hour, toll-free customer assistance at [phone]. Nationwide service is available from more than 25,000 prescreened service professionals. You can even get in-home service on qualifying products, mirroring the manufacturer's warranty. Our "no lemon" guarantee ensures that if your covered product requires more than three repairs for the same problem, we'll replace it. This plan is transferable at no cost to a new owner if the product is sold or given as a gift. This plan is not available in Maine, Guam, or the U.S. Virgin Islands.

Coverage Comparison
	Type of coverage	Extended Service Plan	Manufacturer's Warranty
All products	Mechanical and electrical failures
	Failures caused by normal wear and tear
	Defects in workmanship and material
	Damage from power surges
	Failures caused by environmental factors, such as heat, dust, and humidity
Select products	Remote control coverage for any electronic device that comes with a remote control
	Annual head cleanings for tape-driven and laser-driven products
	Food-loss protection for refrigerators and freezers

Customer Reviews

Most Helpful Customer Reviews

49 of 50 people found the following review helpful:

1.0 out of 5 stars Never followed through, October 1, 2004

By	A. Murphy (Connecticut) - See all my reviews (REAL NAME)

I have been waiting 16 days and 4 phone calls for a mailing label to mail my item in (a MP3 Player). I even offered to send it to the service center myself but was told that I could not do that . Today I called and the woman stated that no mailing label was ever ordered. What is going on?

Annemarie Murphy

36 of 36 people found the following review helpful:

1.0 out of 5 stars NEW Repeatedly Doesn't Honor Their Plan, February 1, 2005

By	C. Warren - See all my reviews (REAL NAME)

I've twice had a Samsung 50" DLP HDTV into the designated local service center covered by a NEW extended service plan. Both times, NEW dragged their heels and balked at approving the parts and service that the local service center needed to repair the set. It took threats of small claims lawsuits against the seller(not Amazon) and NEW to get them to approve the repairs. The second time, the set was in the shop over a month before the repairs were finally approved. I would never again buy a service plan backed by NEW. I would give them 0 stars if it was possible.

30 of 30 people found the following review helpful:

1.0 out of 5 stars No Contract, No Local Service, Bad Reviews , February 23, 2005

By	Robert F. Cavedo (Germantown, MD) - See all my reviews (REAL NAME)

I purchased a DVD Player with a "Two-Year SERVICE Plan for Audio-Video Components Priced Between $200 and $499.99" for $24.99. I received an e-mail confirmation within three days. NO service contract. I called to obtain a copy. They would not send a copy without my registering the product. I asked for the locations of the Authorized Service Centers in the Washington, DC area. I was given several names. ALL responded that they did NOT service the unit. NEW Corp then said that I would have to mail the unit to New York for servicing. I checked the Amazon web site, found All bad reviews. Since I consider a Service plan essential, I am considering canceling both the DVD Player and the Service Plan and obtaining the Player from a vendor who provides a reliable Service Plan.