Most Helpful Customer Reviews
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10 of 10 people found the following review helpful:
1.0 out of 5 stars
Caveat Emptor strikes again, January 31, 2005
I'm doing my good deed for the day. Don't buy this. Believe only the 1-star reviews. We'd all rate it lower if possible.
My installation was flawless, but this program constantly crashes for no apparent reason with no error messages given. It also frequently and randomly moves or loses objects you may have positioned or added hours ago so you must constantly tweak positions of walls, cabinets, windows, etc., or add them back to the design after the program somehow loses them. It also has a very awkward and limited control layout which almost never allows you to do what a program like this should be able to do. Run away from this unless you're a software masochist.
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9 of 9 people found the following review helpful:
1.0 out of 5 stars
Read these other user's comments and listen as I did not!, August 3, 2005
Everything BAD that has been said already is accurate and I wish I would have reviewed the comments before purchasing.
BAD (1 star is too much)!!
- It has near-child-like renderings
- Slow to perform most tasks
- Hard to work with as you progress in your design
- Great for square home/rooms but forget anything else
- Once you get 4+ rooms the programs lags
- Some objects take 12 tries to delete if at all
- Error messages are useless and vague (easier to start over)
- CRASHES for no reason and at random times with no warning
- No helpdesk to help
- NOTHING on the box is as it depicts
- Llacks critical objects (electrical, HVAC, etc.) but has 2 million tile colors
- Roof design is poor and not flexible
- Plan will not open once it reaches certain size (9+ rooms)
- Training video is weak, no manual, left to play to learn
Save yourself time, money, and frustration, buy another product or nice pencil/paper set.
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8 of 8 people found the following review helpful:
1.0 out of 5 stars
Problems from the start, June 6, 2005
Designing my own house has always been a dream so I jumped in with this program. I purchased this product 06/03/05. What a mistake! Disc 1 & 2 installed okay but hung on disc 3. Nothing in the manual about installation problems, I went to their web site and found a comment about a conflict with McAfee. I disabled my virus software and the program installed successfully. I did have to manually delete all the files that had installed with disc 1 & 2; since the program had never fully installed, there wasn't an option to uninstall.
Everything started off fine except I made the mistake of not saving. I changed tabs from Walk Through to Space and the program shut itself down. I started again, saving frequently. When I went to Walk Though, I continually got error messages that I was missing exterior walls. I checked and rechecked. Everything was where is should be but continued to get the messages. However, when I did the walkthrough, there was a wall missing though on the plan it showed "solid." Where I had railings, the walkthrough showed solid walls though the design tab showed railings. Something as simple as placing a clock became a major endeavor, I would place in mid-wall and it would auto-move it to a corner. As the plan got more complex, the system lagged until it almost came to a stop. I shut down virtually every program my system didn't need thinking there was maybe a conflict and it still wouldn't open. I have 384MG, a 40G hard driver and 1Gmz processor speed so I more than met the system requirements.
When I went back to update my plan, I open the program and when I clicked on Open a Saved Plan and clicked my plan, the screen hung, went white then went "unresponsive." I repeatedly tried to get into my plan to no avail. I then thought to be sneaky and go in through Create a New Plan which opened fine. I then tried to access my plan through this screen and again the program went white and died.
I went to Individual Software's web site and this version, 7.0, isn't even listed. I looked in v4 and v6 which are not suite programs but there was little or nothing of any use.
I sent an email outlining my difficulties including 2 phone numbers and 2 email addresses where I could be contacted. I didn't receive so much as a canned email response stating my problems were being addressed. I then contacted their tech support via their 800 line. After suffering through the voice system, the only technical support offered was use the automated system or leave a message for a tech support person. Speaking to a live person wasn't even an option! I did leave a message and have still not been contacted in any way. I then tried the automated system and the only two options offered were how to set your color and how to uninstall and reinstall the program. I also tried customer service rather than tech support and the most they could suggest was calling tech support and holding for the next technician. It took 2 or 3 tries to make them realize there was no technichain, only voice mail.
I found the plans simplistic and almost childish, the basic furnishings very limited and the actual program to be a total disaster. The only saving grace about this program is that the retailer, Staple's, is willing to take it back with a full refund. This program doesn't even deserve ONE star.
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