Most Helpful Customer Reviews
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98 of 105 people found the following review helpful:
1.0 out of 5 stars
Slapdash effort by Philips, October 28, 2004
This product seems to have been hastily slapped together and shipped with very little quality control. I spent a total of 2 hours on the phone with their tech support, and found that I knew more about the machine than they did. They did, however, have a better user guide - mine was clearly an earlier, incomplete version. They also agreed to send me a CD with a software update, but by then I'd decided to return the unit.
Here were some of the problems:
· It wouldn't properly play several DVDs that played fine on my old DVD/VCR deck and on my PC's emulator, as well as many other DVD players out there.
· Several buttons on the remote didn't behave as documented. (To exit one system menu, you have to shut down and restart the machine because the documented procedure just doesn't work.)
· Documentation is full of typos and is not clear. The user guide is not indexed. Info is missing; for instance: the info on getting the remote to work with your TV was not there (it is there in newer versions of the User Guide.)
· Poor user interface. The remote buttons are small, close together, and not clearly labeled. There are color-coded function buttons; a clever idea, but impossible to differentiate in a dark room. And most of us watch TV in darkened rooms...
· No online support. The website didn't carry the software update, email queries are bounced back with a request that you use the phone, etc.
I'll be trying a different product, and I won't buy Philips products in the future. I did learn something: most of the vendors have PDFs of their user guides online, so you can see for yourself the quality (or lack thereof) of the docs and of the user interface design. I wish I'd thought of this earlier...
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43 of 46 people found the following review helpful:
4.0 out of 5 stars
Say Good-bye to Tivo 'cause this DVD Recorder Rocks!, January 22, 2005
My review will try to capture as much useful information as I can to help anyone who is either considering buying this recorder, or already owns one, and may be having some trouble. There are 2 sections to my review: "The Bottom-Line" and the supporting "Details".
First off...
THE BOTTOM-LINE:
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Pro's: Great Value! Works as advertised! An awesome DVR comparable to most of what Tivo has to offer. In addition it has loads of recording space. So much, in fact, that I will probably hardly ever record anything to a DVD other than to share a recording with friends. The On Screen TV Guide functionality is a core feature. If it doesn't work for you, consider returning the recorder. It is integral to the unit and makes programming the unit an absolute breeze! The initial learning curve is not that intense and I do not agree with the frustration others had when trying operate and program this recorder. Copying from the HDD to the DVD happens fast! (Something like 24x faster than normal speed.) I was able to record and finalize a 1-hour program recorded in M2x to a blank DVD+RW in under 10 minutes. (It would have taken my high-end computer nearly 30 minutes to do the same task.) Editing is nominally easy to perform and the resulting output is better than other recorders I have used. Menus are Spartan and efficient. (If you want elaborate menus, use a computer.)
Cons: Does not record in DVD-R or DVD-RW. Does not do two-way recording between internal DVD drive and internal HDD. Does not allow you to "step-down" the quality of HDD recording when transferring them to disc. Does not support photo cd's. User's Guide is poorly written and difficult to understand at times.
Does not record in Dolby digital. Remote difficult to see in low light.
SUPPORTING DETAILS:
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I purchased this recorder from Amazon.com for Christmas. It took me several attempts at performing the initial setup and trying to record a TV program to figure out the unit I received was defective. The trouble was that the recorder would go through the complete system setup without a hitch, but as soon as I went to record anything, or navigate the menus, or even try to turn the recorder on-and-off with the remote, it would give me problems. The machine either did not respond, or responded so sporadically you couldn't tell what would happen next. (Another reviewer on Amazon.com said it would take him 2 or 3 tries with the remote to turn the recorder on/off. I'm betting his unit was defective, too!)
Here's what I did when I thought the unit was defective...
I contacted Philips and tried the firmware upgrade I saw other reviewers had mentioned, but that didn't help. The Philips support website (www.p4c.philips.com) suggests a self diagnostic test to determine if the unit may be defective, and sure enough, the diagnostics test 'failed', indicating an error code and a serious problem.
You can find out the full details of how to perform the self diagnostic test on the Philips support website (www.p4c.philips.com) by looking up the troubleshooting information for the HDRRW720/17. It's under the topic of what to do if you think your unit is defective.
(For those of you anxious to perform the test on your own machine, what you do is: with your machine turned off, you unplug the cord from the back of the unit, then while pressing and holding the 'play' button on the front of the recorder, plug the unit back in. Do not release the play button until the display shows the unit has begun running through a series of tests. The tests take about 2 minutes and should end successfully. If the test fails, you will get a message that says 'failed' with some code number on the recorder's display window. At this point, all indications are that you have a serious problem and likely a defective unit.)
I immediately contacted Amazon.com and returned the recorder for an even exchange.
Let me take a minute to praise the outstanding customer support and response I received from the people at Amazon.com. This is the first time that I ever had to return something that was defective. Their desire to satisfy me, as their customer, was unbelievable! It is some of the best customer service I have ever received.
Now, to continue with the details...
The second recorder I received acted nothing like the first. This one worked!
After performing the initial setup, I immediately installed the Philips firmware upgrade (v2.6) and after the upgrade completed, I waited the 24hrs for the TV Guide information to download. By the next morning, I was able to record shows as easy as 1-2-3.
Here is some information everyone may find useful:
1.) The User's Guide on the Philips Support website and the User's Guide that I received in the box, are the same. I compared them side-by-side and saw no differences. (They even had the same poor spelling and misuse of the English language that money obviously didn't buy, at Philips.)
Some other reviewers indicated that their User's Guide differed from the website's version. Mine didn't, but you may want to check anyway, to be sure.
2.) Some users indicated that the firmware was only available by calling Philips' 1-800 Customer Support line. This was true when I tried acquired the upgrade, BUT this is no longer the case. The firmware upgrade to version 2.6 is now available for free on the p4c.philips.com website.
According to the documentation, this upgrade is required if you have any hopes of getting the machine to record from the On-Screen TV Guide feature. (One of the first things I did BEFORE trying to record my first program was to install the upgrade.)
3.) Everything discussed in the User's Guide works, as described, however, the descriptions kinda stink!
Here's what typically happens... You follow the cryptic steps in the User's Guide "to-the-tee", then, when you see how the function works, you say to yourself, "Oh, that's what they were trying to tell me!"
4.) Regarding the Time Shift Buffer...Think of the TimeShift Buffer as a clearinghouse for the HDD that all recordings of any kind must go through first. If you do, then it's a little easier to figure out what's going on behind the scenes.
Every recording must go through this clearinghouse first before they are stored on the "real" HDD. This includes all shows that you instantly record with One-Touch Recording, or preprogrammed, timer recordings. Once they pass through the clearinghouse, they are "officially" stored on the HDD. This clearinghouse can store 1, 2, 3, or 6 hours worth of video before it must begin offloading to the HDD. You can offload to the HDD and continue to record to the clearinghouse (buffer) at the same time, never missing a beat. (Fortunately, this is all seamless to the user.)
5.) This recorder supports VCRplus code entry. Good for quick programming if you've got the code handy.
6.) You can tell a show to start a few minutes early and end a few minutes late, so as to record from, say: 8:58 - 10:02 instead of the show's scheduled 9:00 - 10:00 time slot. This is very useful for slight variances in television scheduling for those important recordings...I use this feature all the time. It works like a charm!
7.) One Touch Recording (OTR) is "show-based" rather than "time-based" (like a VCR's OTR), if you use the TV Guide System. This is a much more practical approach to OTR-ing. Additionally, if you press OTR twice, then both the current and the next show will be recorded. Press it 3 times and it records the current show and the next 2, etc...
8.) The TV Guide onscreen programming gets it's information from several different channel sources, so definitely give it a try, BUT you will need to know your cable listing both with and without the converter box, depending how you set the device up. (For example, my cable service has MSNBC on channel 58 without the cable box connected. It's on channel 66 through the cable box.)
9.) The recorder warns you of overlapped recordings and gives you several options to correct the problem.
10.) You can lock individual recording to keep the kiddies away.
11.) You can protect recordings on the HDD from accidental erasure.
12.) You can mark a show as a favorite, then anytime it is on, it will put a pop-up on the screen to tell you and give the choice to switch to that channel and watch the show.
13.) The recorder does support DTS as well as Dolby Digital. (many still don't realize DTS is a better format than Dolby Digital...always has been, always will be...do the research online and find out for yourself!)
14.) If you get true HDTV or satellite TV, you may be interested to know this recorder only records audio in Dolby ProLogic, NOT 5.1Dolby Digital. (Only a few recorders actually record in true Dolby Digital. Those that do still cost several hundred dollars more than this unit.)
15.) This recorder does accept Component inputs and does perform true 480i/480p progressive scan recording as well as playback. This is unusual for a recorder in this price range.
16.) This recorder plays a variety of DVD formats including all DVD+ and DVD- formats, SVD's, VCD's and region-free DVD's. It plays all CD formats including DVD-Audio and SACD (both in their low standard mode). It plays MP3's. NOTE: This unit does NOT play DVD-RAM discs and it does NOT play photo cd's.
17.) This recorder only records in DVD+R and DVD+RW formats. It does NOT record in any other format (ie.: DVD-R, DVD-RW).
To me, this is probably the biggest disappointment about this recorder. There is really no reasonable explanation not to support both DVD plus and minus formats.
BTW...if you want the explanation, here it is... Philips/Magnavox invented the DVD+ format, but not the minus formats, and to me, it's just their arrogance not to support both.
18.) You can not record from the internal DVD drive to the internal HDD. Recording is only one-way, from the HDD to the DVD drive.
To me, this is a minor inconvenience, but still, two-way recording between the internal DVD drive and the internal HDD should have been supported and counts against the unit, overall.
On a positive note, however, you can hook up another external DVD player to the input jacks of the Philips recorder and record from the external DVD player to Philips Recorder's HDD. (If you have the right equipment, you can even copy movies from rented or store bought dvd's without any custom mod chips or special software, but that's another story for another time...I will tell you that I have tried it, and it works, flawlessly!)
19.) Bye-bye Tivo...This recorder does virtually everything Tivo does without the monthly service fee. It does everything Tivo does except the following:
a.) TV Guide's "season-pass" function is not as elaborate as Tivo's, but you can say tell it to record every episode of "The Sopranos", for example, and it will.(Tivo's "Season-Pass" will record regardless of TV channel and will not record duplicate episodes.)
b.) Tivo's television listing is for 2-weeks. TV Guide's listing is for 8-days. (This has absolutely no bearing on your ability to record programs, however. You can program up 15 different shows up to 1-year in advance on the Philips.)
c.) No network connectivity like Tivo. (So you can't sign on from the internet and program your Philips recorder from a remote location in case you forgot to record something.)
I consider these Tivo features nice, but not at $12.95+tax per month!! (BTW...the free Tivo Basic service does not give you "season-pass" service and the TV listing is only for 3-days, so the free TV-Guide service is way better than the free Tivo Basic service.)
20.) Built-in editing functions of this recorder do not compete with a computer and a good reputable video editing software package. HOWEVER, when comparing the editing functions of this recorder to the editing functions of other recorders, this recorder's editing capabilities are very comprehensive and easy to use. Menu's are easy to create, although Spartan in appearance and content. They function well, overall, in DVD players that support the DVD+ format. It is very easy to edit commercials out of programs and store multiple programs on a disc to build your own video library.
(I have not tried to make videos from my mini-DV camcorder yet, so I don't know how good a job that does, as compared to my computer, but I anticipate the computer will do a better job if my overall intent is to edit the footage vs. just copy it to a DVD.)
21.) Recording Speed - 7 recording speeds are supported. They are refereed to as M1, M2, M2x, M3, M4, M6, and M8. This translates as follows: an M1 recording will only store 1 hour of video on a single sided DVD. M2 - two hours, M2x - 2.5 hours, etc...
There is a down side here, and that is you MUST record to the DVD burner in whatever speed you recorded the show to the HDD. So if you recorded it in M1, you must burn it in M1. You can't "step it down" to M4, for example, to fit 4-M1 HDD recordings onto a single DVD as 4-M4 recordings.
To me, this is the second biggest let down with this recorder. A much better solution would have been to allow you to "Step-down" the recording quality from the HDD to allow you to fit more content on a disc. Sacrificing video quality over quantity should have been my choice, not Philips.
22.) This recorder only records on single sided DVD's, dual layer DVD+R media is supported, but you have to manually flip them over and each side is treated as individual, single-sided disks. (No real advantage to using dual layer media considering it's current cost.)
23.) Lastly, there were complaints about the remote. I agree the remote is difficult to see under dim light and all the buttons are relatively the same shape and size, a real minus.
Philips missed an opportunity to stand out from the crowd here, and they blew it!
On the reality side if things, however, the buttons are laid out fairly logically and they are pretty easy to navigate after using it a few times.
The remote is programmable and will support the basic controls of most major brand TV's. Programming the remote is fully covered in the User's Guide. (Something earlier User's Guides were apparently missing, but was corrected in my version.)
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20 of 21 people found the following review helpful:
4.0 out of 5 stars
Good product, but could use improvement in quality control., October 11, 2005
The past few months I have been enjoying my purchase of the Philips HDRW720 DVD Recorder with 120 GB Hard Drive. I made the choice to purchase this particular model from reading other reviews listed here. For the most part I have enjoyed my purchase but have experienced some problems which were corrected by Amazon's excellent return policy and by Philips support.
My first problem was experienced while archiving to DVD+RW media. Sometimes during the process of archiving a program to DVD+RW media the Philips HDRW720 would hang for a moment then reboot itself. After attempting to archive this particular program to the same DVD+RW disc and failing the HDRW720 would finally not accept the DVD+RW media giving me "error reading disc" or would not recognize the disc with "no disc". Over a period of 3 weeks after attempting to archive to 9 different disc and 5 of those disc becoming unusable by the unit I called Philips support. After explaining my problem and a little troubleshooting they suggested that I contact Amazon and ask for a replacement unit since I was still within my original 30 days of purchase. I contacted Amazon and they immediately shipped a replacement unit while I returned the defective unit. The new HDRW720 arrived within 2 days. Amazon even refunded my shipping cost.
Upon receiving the replacement unit I decided to test it to be sure it performed all functions that I needed. This unit performed with no problems when archiving to DVD+RW media. But I had problems when I connected my camcorder to the front ports to archive video to DVD. I called Philips support and after troubleshooting the problem they determined I needed to send the unit to their support facility for repair. I boxed the unit in its original box with original shipping materials and sent it to their repair facility in Louisville, KY. They told me to allow 4 weeks for the repair but I received the unit back in a week. But on the repair description sheet it stated that they didn't find anything wrong with the unit. I was a little upset but proceeded to connect the unit back and check it out. Needless to say, it performed the way it was suppose to and I was able to archive all my personal video to DVD with no problems. I suspect that a cable was not plugged in correctly inside was why the camcorder ports didn't work and all they did was plug it back in. I was also a little disappointed because they had not shipped the unit back to me in the same box I had sent it to them in. They shipped it back in a plain box with the unit wrapped in bubble wrap. The bubble wrap was wrapped loosely around the unit which caused the bubble wrap to rub against the LED display and scruff it up a little. But it's hardly noticeable.
Even though I have had some problems I am extremely happy with my purchase and would recommend anyone to purchase one due to the excellent support by Philips and by Amazon. They have proven to me that they support what they sell.
The Philips HDRW720 is designed to work with cable systems, but I use it with a satellite system. You just have to remember to program the satellite receiver to come on when the HDRW720 comes on to record a program. A little extra effort but no problem.
For anyone purchasing the Philips HDRW720 I would recommend the following. Discard the original manual that is shipped with the unit and download the PDF file of the manual and print it. The original manual has a lot of important information left out which makes using the HDRW720 very confusing. Next, upgrade the firmware to the latest version offered on Philips support website. And last, test the unit you receive very thoroughly that it performs all the functions it's suppose to correctly. If in doubt about the way anything works call Philips support.
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