Most Helpful Customer Reviews
|
|
129 of 131 people found the following review helpful:
1.0 out of 5 stars
Great Set of Programs But Upgrade at Your Own Risk, October 14, 2004
I have been a user of Norton SystemWorks for several years now. The programs are great. In my experience Norton Antivirus is the best antivirus software program around. Norton Utilities does an excellent job of keeping my computer up and running. While I like these products there is no way that I can recommend Norton SystemWorks 2005. Like some of the other commenters have noted installing Norton SystemWorks 2005 was a nightmare. While I was able to install the other components of SystemWorks 2005 I could not install Norton Antivirus 2005. I had been previous running Norton SystemWorks 2003 and Norton Antivirus 2004. The uninstall program for Norton Antivirus 2004 left so much clutter on my computer that Norton Antivirus 2005 would not install. After digging around on the Symantec web site I was able to discover a link for technical support via email. Symantec's technical support was useless. After a couple days of trading emails and trying their useless suggestions I decided to wipe my hard drive and reloading Windows and all of my software, which actually took less time then trying all of technical support's useless suggestions.
After reloading Windows I was able to install SystemWorks 2005 without any problems. As I said at the beginning its a great program, but if you have a previous version of Norton Antivirus on your computer I would not recommend upgrading to SystemWorks 2005 or Norton Antivirus 2005.
|
|
|
55 of 56 people found the following review helpful:
3.0 out of 5 stars
Great programs, but extremely painful to install, November 5, 2004
I recently purchased Norton SystemWorks 2005 Premier to upgrade from Norton SystemWorks 2003 and Norton AntiVirus 2004. There are definitely some major improvements in the programs, especially in Norton Ghost, which no longer comes as an MS-DOS based program.
However...
The installation for this was VERY painful. During the first installation, I received numerous errors, after which it claimed it had completed successfully. After rebooting I kept getting an error message saying that NavEmail.dll was missing. Uninstalling and reinstalling did not help. Symantec technical support was of no help. Eventually I ended up deleting all Symantec registry keys and manually deleting all Symantec software from my hard drive before reinstalling and getting everything to work.
I write this review as a software engineer, one who is technically savy, and I have never had as much trouble getting a program to install as I had with this one. I doubt average Joe User would be willing to deal with this pain.
Symantec has some serious work to do in their Software Q/A team. Either that or their marketing team was too forceful in releasing a product that was not ready for prime time.
|
|
|
27 of 27 people found the following review helpful:
1.0 out of 5 stars
SystemWorks 2005, October 13, 2004
System: Athlon 3000+, 512 meg ram, 160 gig HD, Windows XP Home SP2.
Checked the Symantec FAQs which say that SystemWorks is compatible with XP SP2, so I bought it.
Loaded SystemWorks 2005, which uninstalled my NAV 2004, and could not access the internet. The instruction book does not contain any instructions to configure SystemWorks and does not list any trouble line telephone numbers. It only says to go on the internet for troubleshooting help. Since I couldn't use the internet, I was stuck.
Had a friend go on the internet and get a trouble number, which would cost $30 for help. Called the number (1-800-927-4019) and listened to music for 3½ hours. No one ever answered; thank goodness for speakerphones.
Uninstalled SystemWorks and still didn't have internet access. Tried to reinstall NAV 2004 but apparently SystemWorks left residue so NAV 2004 wouldn't load. Tried to reinstall SystemWorks and it wouldn't install either.
Had to use manufacturer's recovery disc and reset my system back to zero and then spend two days reloading, updating and configuring all of my applications.
Will never again buy another Symantec product. The support is non-existent.
|
|
|
Most Recent Customer Reviews
|