Most Helpful Customer Reviews
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72 of 77 people found the following review helpful:
1.0 out of 5 stars
Troublesome install, takes forever to launch, slow , December 29, 2004
I recently purchased Studio Version 9.3. After three unnsuccessful attempts at installing the software (I'm running XP service pack 2 on a brand new IBM computer), I was finally able to nurse a successful install. (The first three installations would hang and lock up the computer.) This took three hours of my day. After installing the program, I tried to launch it. It takes over four minutes for the program to load to the point where I can attempt to use it! Unacceptable. Thinking that the latest patch would solve this problem, I tried to download an update Pinnacle had posted to its web site. Alas, Pinnacle asks for your product serial number before you can download the update. The web site rejected my serial number repeatedly and would not let me download the latest patch. I tried calling Pinnacle's support number, but the message said the wait was over an hour. So then I e-mailed Pinnacle's support e-mail address. My e-mail was bounced back to me with a message that Pinnacle's mailboxes were too full to accept e-mail. I'd avoid this product and look for alternatives.
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70 of 78 people found the following review helpful:
4.0 out of 5 stars
Upgraded version with patch is awesome!, November 22, 2004
I bought Studio 9 (non-plus edition) back in August 2004 and had lots of trouble completing a video project. My impression was there were several bugs within the program. When the Plus edition came out in late September 2004, I immediately upgraded hoping that the bugs had been worked out. Unfortunately, it actually appeared worst! Nothing seemed to work and it kept crashing on me. I was so disappointed that I came to regret my purchase (even though I loved all its features). In early November, I learned that a patch (version 9.3.5) had been issued by Pinnacle. I quickly downloaded it and installed the patch.
Now, I can honestly say that I'm absolutely delighted with the program. Indeed, I hadn't had any more problems or crashes (even when I attempted to make the program crash). The program now works so beautifully that I actually like it better than Vegas 5 (and I have tried or purchased several video editors on the market). So, if you've had trouble before, please download the patch and upgrade it to version 9.3.5.
As for Pinnacle: I believe you shouldn't release your software until it is absolutely ready. In the long run, you'll create more satisfied customers. It took me awhile, but now I'm finally satisfied and delighted with your product. Likewise, the only reason why I'm not giving it a 5 stars is because of my initial trouble with the software.
Can't wait until version 10 comes out!
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18 of 18 people found the following review helpful:
1.0 out of 5 stars
Pinnacle Studio 9.3 Yikes!, January 24, 2005
To save you money and, more importantly, time, the bottom is, DO NOT BUY THIS USELESS PRODUCT.
Pinnacle states how robust this product it. I believe the execs from Pinnacle have been recruited from Enron. What a bunch of thieving liars.
Importing and editing video is well implemented.
But its ability to burn a DVD seems nonexistent.
If you can manage to coax a 20-minute project out of this crazy software package, you will discover this:
1. The Screen menu will jump you to somewhere in the middle of your video. Oops.
2. Out of sync audio will give your video the charm of a dubbed foreign film. Ciao.
3. Hours of labor will result in unburned disks, saving you costly DVD media. ($$)
4. Burned disks are pretty much an experiment that fails. Enjoy your shiny new coasters.
5. Your hard drive is competing with Verizon, it never stops working, even after the software dialogue states it has successfully burned the disk (see number 3 above).
6. Additional features (too many to list here) are sold separately. I am doubtful those features will do little more than drain my bank account.
7. This software is not even worth bootlegging.
So if you Pinnacle Eggheads are reading this. Congratulations, you conned me and got my cold hard cash. However, I have the power of the Web on my side. There are thousands of people reading this and I believe I have discouraged numerous sales.
An irate customer that is apparently not alone with this review.
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