1-Year Replacement Plan for Electronics Products

Other products by N.E.W. Customer Service Companies, Inc.

Product Details

Terms and Conditions [234kb PDF]

• Shipping Weight: 1 pounds
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B00069PVPY
• Item model number: NEW023
• Average Customer Review: 2.3 out of 5 stars See all reviews (3 customer reviews)
• Discontinued by manufacturer: Yes
• Date first available at Amazon.com: October 2, 2001

Product Description

Amazon.com Product Review

24-hour, toll-free customer assistance
[phone]

If your product breaks, we replace it.

If your product breaks, you can return it to us for replacement. After we receive the broken product, we'll send you a check for the amount you paid, including tax. Then you can order a replacement from Amazon.com. You get one or two years of service protection that begins when the manufacturer’s labor warranty expires:

Support is always available with 24-hour, toll-free customer assistance at [phone].

Get Your Replacement in Just 3 Steps
Step 1	Call customer assistance at [phone].
Step 2	Return the defective product to us, and we'll send you a check for the replacement value.
Step 3	You go back to Amazon.com and order a replacement.

This plan is not available in Maine, Guam, or the U.S. Virgin Islands.

Coverage Comparison
	Type of coverage	Replacement Plan	Manufacturer's Warranty
All products	Mechanical and electrical failures
	Failures caused by normal wear and tear
	Defects in workmanship and material
	Damage from power surges
	Failures caused by environmental factors, such as heat, dust, and humidity
Select products	Remote control coverage for any electronic device that comes with a remote control
	Annual head cleanings for tape-driven and laser-driven products
	Food-loss protection for refrigerators and freezers

Product Description
If you choose to purchase a NEW Replacement Plan, it will be sent to you via e-mail only with the subject header NEW Replacement Plan Terms and Conditions. If you would like to receive a paper copy, please contact NEW Customer Service (NEW) at [phone].AUTOMATIC REPLACEMENT SHOULD A FAILURE OCCUR! - Thats Right! If a failure occurs, we simply replace your productthere are NO SERVICE CALLS!NEW Replacement Plans are available for all electrical or mechanical products retailing under $200. It begins once the manufacturers labor warranty expires and continues for 1-year. If a failure occurs, simply contact NEW and the product will either be replaced or you will be reimbursed for the entire purchase price of the product!NEW Replacement Plans cover:Mechanical and Electrical Failures Damage from Power Surges Normal Wear & Tear FailuresDamage Caused by Environmental Factors. Additional benefits include:Free Plan Transferability for easy Gift Giving. Simply call NEW after the product has been delivered and we will gladly add the new owners name to our records!Feel free to review the official NEW Replacement Plan Terms and Conditions, which will be emailed to you within 24-hours after your purchase has been made, for full details of what is and is not covered under the NEW Replacement Plan. Obtaining Replacement Is Easy!Simply dial [phone], 24 hours a day, 365 days a year to receive instruction on how to replace your product.

Customer Reviews

Most Helpful Customer Reviews

31 of 38 people found the following review helpful:

5.0 out of 5 stars Outstanding service, September 24, 2005

By	Eytan Klausner (Chicagoland area) - See all my reviews (REAL NAME)

Outstanding service, I received a check for the cost of my damaged product very fast.

1 of 1 people found the following review helpful:

1.0 out of 5 stars A Total Rip-Off, October 17, 2006

By	S. Davis (Reston, VA USA) - See all my reviews (REAL NAME)

I purchased this plan for a small applience I bought through Amazon. When the applience failed, I called them and they refused to do anything because the manufactuer's warrenty had not expired. They also told me that even if I waited until the manufactuer's warrenty expired, they would still not honor my claim because it was then a "pre-existing" problem. This is a total rip-off, don't buy it.

1 of 26 people found the following review helpful:

1.0 out of 5 stars This is not what I ordered., February 1, 2006

By	M. Morse "mad shopper" (mad shopper) - See all my reviews (REAL NAME)

I don't even know how I got htis because I never ordered this. I ordered a flipping microphone. I will never shop on Amazon again.