1-Year Replacement Plan for Electronics Products

Other products by N.E.W. Customer Service Companies, Inc.

Product Details

Terms and Conditions [234kb PDF]

• Shipping Weight: 1 pounds
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B00069PWBM
• Item model number: NEW023
• Average Customer Review: 4.0 out of 5 stars See all reviews (5 customer reviews)
• Discontinued by manufacturer: Yes
• Date first available at Amazon.com: October 2, 2001

Product Description

Amazon.com Product Review

24-hour, toll-free customer assistance
[phone]

If your product breaks, we replace it.

If your product breaks, you can return it to us for replacement. After we receive the broken product, we'll send you a check for the amount you paid, including tax. Then you can order a replacement from Amazon.com. You get one or two years of service protection that begins when the manufacturer’s labor warranty expires:

Support is always available with 24-hour, toll-free customer assistance at [phone].

Get Your Replacement in Just 3 Steps
Step 1	Call customer assistance at [phone].
Step 2	Return the defective product to us, and we'll send you a check for the replacement value.
Step 3	You go back to Amazon.com and order a replacement.

This plan is not available in Maine, Guam, or the U.S. Virgin Islands.

Coverage Comparison
	Type of coverage	Replacement Plan	Manufacturer's Warranty
All products	Mechanical and electrical failures
	Failures caused by normal wear and tear
	Defects in workmanship and material
	Damage from power surges
	Failures caused by environmental factors, such as heat, dust, and humidity
Select products	Remote control coverage for any electronic device that comes with a remote control
	Annual head cleanings for tape-driven and laser-driven products
	Food-loss protection for refrigerators and freezers

Product Description
If you choose to purchase a NEW Replacement Plan, it will be sent to you via e-mail only with the subject header NEW Replacement Plan Terms and Conditions. If you would like to receive a paper copy, please contact NEW Customer Service (NEW) at [phone].AUTOMATIC REPLACEMENT SHOULD A FAILURE OCCUR! - Thats Right! If a failure occurs, we simply replace your productthere are NO SERVICE CALLS!NEW Replacement Plans are available for all electrical or mechanical products retailing under $200. It begins once the manufacturers labor warranty expires and continues for 1-year. If a failure occurs, simply contact NEW and the product will either be replaced or you will be reimbursed for the entire purchase price of the product!NEW Replacement Plans cover:Mechanical and Electrical Failures Damage from Power Surges Normal Wear & Tear FailuresDamage Caused by Environmental Factors. Additional benefits include:Free Plan Transferability for easy Gift Giving. Simply call NEW after the product has been delivered and we will gladly add the new owners name to our records!Feel free to review the official NEW Replacement Plan Terms and Conditions, which will be emailed to you within 24-hours after your purchase has been made, for full details of what is and is not covered under the NEW Replacement Plan. Obtaining Replacement Is Easy!Simply dial [phone], 24 hours a day, 365 days a year to receive instruction on how to replace your product.

Customer Reviews

Most Helpful Customer Reviews

46 of 50 people found the following review helpful:

5.0 out of 5 stars Easy and excellent, March 7, 2005

By	Josh Daniel S. Davis "xaminmo" (Lake Dallas, TX) - See all my reviews (REAL NAME)

I had a NEW warranty for an APEX 3-disc changer. It failed and was no longer available, so they simply refunded my purchase price. There was no hassle and the technicians are polite. Whenever possible, I try to get a National Equipment Warranty. Often, I will specifically pick a store to buy from based on whether they have extended warranties. NEW seems to be everywhere and reliable. I highly recommend this, or one of the other NEW policies (depending on price and type of unit purchased).

10 of 12 people found the following review helpful:

5.0 out of 5 stars Excellent job at fixing a problem., December 28, 2005

By	Princess Leah "Leah" (Springfield, MA United States) - See all my reviews

Originally, I wrote that I did not receive anything so I considered this a waste of money. Well, lo and behold, in response to that review, they called me, quickly and politely fixed the problem, and I learned the error MAY have been mine to begin with!! They were sincere and helpful. I would give them a second chance!

4.0 out of 5 stars They did what they promised, March 20, 2008

By	F. Mercatante "MercMan" (NYC USA) - See all my reviews (REAL NAME)

My MP3 failed after my product's warranty expired. Since the item was no longer available I did received a refund (Minus shipping) NOTE: Keep all paperwork from the original purchase.