1-Year Replacement Plan for Electronics Products

Other products by N.E.W. Customer Service Companies, Inc.

Product Details

Terms and Conditions [234kb PDF]

• Shipping Weight: 1 pounds
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B00069PX0C
• Item model number: NEW023
• Average Customer Review: 1.9 out of 5 stars See all reviews (9 customer reviews)
• Discontinued by manufacturer: Yes
• Date first available at Amazon.com: October 2, 2001

Product Description

Amazon.com Product Review

24-hour, toll-free customer assistance
[phone]

If your product breaks, we replace it.

If your product breaks, you can return it to us for replacement. After we receive the broken product, we'll send you a check for the amount you paid, including tax. Then you can order a replacement from Amazon.com. You get one or two years of service protection that begins when the manufacturer’s labor warranty expires:

Support is always available with 24-hour, toll-free customer assistance at [phone].

Get Your Replacement in Just 3 Steps
Step 1	Call customer assistance at [phone].
Step 2	Return the defective product to us, and we'll send you a check for the replacement value.
Step 3	You go back to Amazon.com and order a replacement.

This plan is not available in Maine, Guam, or the U.S. Virgin Islands.

Coverage Comparison
	Type of coverage	Replacement Plan	Manufacturer's Warranty
All products	Mechanical and electrical failures
	Failures caused by normal wear and tear
	Defects in workmanship and material
	Damage from power surges
	Failures caused by environmental factors, such as heat, dust, and humidity
Select products	Remote control coverage for any electronic device that comes with a remote control
	Annual head cleanings for tape-driven and laser-driven products
	Food-loss protection for refrigerators and freezers

Product Description
If you choose to purchase a NEW Replacement Plan, it will be sent to you via e-mail only with the subject header NEW Replacement Plan Terms and Conditions. If you would like to receive a paper copy, please contact NEW Customer Service (NEW) at [phone].AUTOMATIC REPLACEMENT SHOULD A FAILURE OCCUR! - Thats Right! If a failure occurs, we simply replace your productthere are NO SERVICE CALLS!NEW Replacement Plans are available for all electrical or mechanical products retailing under $200. It begins once the manufacturers labor warranty expires and continues for 1-year. If a failure occurs, simply contact NEW and the product will either be replaced or you will be reimbursed for the entire purchase price of the product!NEW Replacement Plans cover:Mechanical and Electrical Failures Damage from Power Surges Normal Wear & Tear FailuresDamage Caused by Environmental Factors. Additional benefits include:Free Plan Transferability for easy Gift Giving. Simply call NEW after the product has been delivered and we will gladly add the new owners name to our records!Feel free to review the official NEW Replacement Plan Terms and Conditions, which will be emailed to you within 24-hours after your purchase has been made, for full details of what is and is not covered under the NEW Replacement Plan. Obtaining Replacement Is Easy!Simply dial [phone], 24 hours a day, 365 days a year to receive instruction on how to replace your product.

Customer Reviews

Most Helpful Customer Reviews

37 of 43 people found the following review helpful:

1.0 out of 5 stars No hard copy, September 2, 2005

By	Daniel R. Weber (Sacramento County, CA) - See all my reviews (REAL NAME)

I ordered a hard copy of the warrenty on 3 August 2005 and was promised by Lee at 9:50 am PDT that day that one would be in the mail 'very soon'. Today is the 2nd of September and I have yet to see it. I don't know how the other 82% made out but I think there is a weak link here.
Also I think that some of your contractors that sell used copies or out of print copies are a little slow as well. Three weeks for a book also seems a little slow. The answer, of course, is to deal only with and directly with Amazon dot com

34 of 42 people found the following review helpful:

1.0 out of 5 stars poor coverage, September 7, 2005

By	Robert S. Pollock (Los Angeles, CA USA) - See all my reviews (REAL NAME)

After reading the terms, it was obvious the value of this "replacement" plan was almost zero. Therefore, I cancelled.

5 of 5 people found the following review helpful:

1.0 out of 5 stars Don't Buy, March 3, 2006

By	Le Blanche - See all my reviews

They say "If it breaks, we replace it by sending you a check for the amount you paid, including tax." but that excludes:

-accidents due to accident misuse abuse
-collision vandalism theft
-the elements or acts of god
-defects due to the millenium bug or the year 2000 problem
-invasion, war, act of foreign enemy, rebellion, riot
-non functional aesthetic parts
-damge rusting or warping to the caseing
-damage caused by a computer virus
-damage happening to the item before the issue date of the policy
-damage occuring while being repaired at the repair center

it does cover
-deffects in the workmanship and/or materials.

read the terms and conditions, dont waste your money