1-Year Replacement Plan for Electronics Products

Other products by N.E.W. Customer Service Companies, Inc.

Product Details

Terms and Conditions [234kb PDF]

• Shipping Weight: 1 pounds
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B00069PXJI
• Item model number: NEW023
• Average Customer Review: 2.1 out of 5 stars See all reviews (8 customer reviews)
• Discontinued by manufacturer: Yes
• Date first available at Amazon.com: October 2, 2001

Product Description

Amazon.com Product Review

24-hour, toll-free customer assistance
[phone]

If your product breaks, we replace it.

If your product breaks, you can return it to us for replacement. After we receive the broken product, we'll send you a check for the amount you paid, including tax. Then you can order a replacement from Amazon.com. You get one or two years of service protection that begins when the manufacturer’s labor warranty expires:

Support is always available with 24-hour, toll-free customer assistance at [phone].

Get Your Replacement in Just 3 Steps
Step 1	Call customer assistance at [phone].
Step 2	Return the defective product to us, and we'll send you a check for the replacement value.
Step 3	You go back to Amazon.com and order a replacement.

This plan is not available in Maine, Guam, or the U.S. Virgin Islands.

Coverage Comparison
	Type of coverage	Replacement Plan	Manufacturer's Warranty
All products	Mechanical and electrical failures
	Failures caused by normal wear and tear
	Defects in workmanship and material
	Damage from power surges
	Failures caused by environmental factors, such as heat, dust, and humidity
Select products	Remote control coverage for any electronic device that comes with a remote control
	Annual head cleanings for tape-driven and laser-driven products
	Food-loss protection for refrigerators and freezers

Product Description
If you choose to purchase a NEW Replacement Plan, it will be sent to you via e-mail only with the subject header NEW Replacement Plan Terms and Conditions. If you would like to receive a paper copy, please contact NEW Customer Service (NEW) at [phone].AUTOMATIC REPLACEMENT SHOULD A FAILURE OCCUR! - Thats Right! If a failure occurs, we simply replace your productthere are NO SERVICE CALLS!NEW Replacement Plans are available for all electrical or mechanical products retailing under $200. It begins once the manufacturers labor warranty expires and continues for 1-year. If a failure occurs, simply contact NEW and the product will either be replaced or you will be reimbursed for the entire purchase price of the product!NEW Replacement Plans cover:Mechanical and Electrical Failures Damage from Power Surges Normal Wear & Tear FailuresDamage Caused by Environmental Factors. Additional benefits include:Free Plan Transferability for easy Gift Giving. Simply call NEW after the product has been delivered and we will gladly add the new owners name to our records!Feel free to review the official NEW Replacement Plan Terms and Conditions, which will be emailed to you within 24-hours after your purchase has been made, for full details of what is and is not covered under the NEW Replacement Plan. Obtaining Replacement Is Easy!Simply dial [phone], 24 hours a day, 365 days a year to receive instruction on how to replace your product.

Customer Reviews

Most Helpful Customer Reviews

88 of 93 people found the following review helpful:

3.0 out of 5 stars Important things you should consider first, May 10, 2005

By	diljs - See all my reviews (TOP 500 REVIEWER)

Service plans are usually an impulse buy with high profit margins due to the very few claims they get. For most people, these plans are an often unnecessary expenditure.

First off, before you buy a service plan, make sure you look at the terms of your credit card. Many cards offer 1 or more years of additional warranty coverage just for using their card. Often, these go into affect after the manufacturer's warranty ends.

Taking a product with a standard 1 year warranty, you would have 2 years of total coverage if you purchased it using a credit card giving you an additional 1 year warranty, making a 2 year service plan completely unnecessary.

Even without cc coverage, be sure to read the terms of this service plan first and decide if you'd ever use it. Note that the service plan starts at the date of purchase, so it will overlap your manufacturer's warranty. Unless the manufacturer is shady or might go under soon, you don't need additional coverage during that time.

One other thing you should think about is that if you return this item, it will be very difficult if not impossible to get a refund on the service plan. You do have 30 days to purchase the service plan, so consider waiting until you're sure you want to keep the product before buying the plan.

If you do purchase this plan, make sure you store the information somewhere safe so that if you ever do have a problem, you will be able to find what you need to get it taken care of.

23 of 23 people found the following review helpful:

3.0 out of 5 stars Just a correction,..., November 25, 2005

By	E. Lorente "Eddie Spaghetti" (Florida) - See all my reviews (REAL NAME)

Just a correction to a review prior to mine. It stated:

"You do have 30 days to purchase the service plan, so consider waiting until you're sure you want to keep the product before buying the plan. "

Based on a phone call to their 1-800 number they will not honor the plan if you buy the service plan after you purchase the item. In other words, you must purchase the item and the service plan at the same time.

26 of 27 people found the following review helpful:

3.0 out of 5 stars Other reviewers need to read more closely, July 8, 2005

By	A. Germano (USA) - See all my reviews (REAL NAME)

I haven't yet purchased this, but the other reviewers' comments are deceiving. Yes, they are correct that if you purchase a service plan it begins at the time of purchase of the item. However, what you are purchasing is a REPLACEMENT PLAN, and it clearly states that "If You Purchased A Replacement Plan: Coverage commences upon the expiration of manufacturer's labor warranty and extends for the period indicated on your sales receipt." Whether something like this is valuable to you or not I can't say, but the general description is not trying to mislead you as others would have you believe.