Most Helpful Customer Reviews
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24 of 26 people found the following review helpful:
2.0 out of 5 stars
Beware the line of products, March 29, 2006
There is an entire series of these cameras produced by Dlink, which can be grouped into one product line. This being the most expensive of the line, would have the least reviews and exposure. Read about the others before buying.
I was just called to a new client site last week that has 11 cameras installed.
Of the 11, half at any given time will drop off the network and/or lock up. He was continually calling his exiting tech guy who performed the install to reset them and eventually called me in because he wasn't getting in his own words "what he paid for".
I've used netstumlber and a few other apps to verify the wireless network health, which in my opinion is very good. At the farthest point, I am still receiving 92% signal with a non-enhanced Linksys router. Other devices on his network are problem free; the issues are isolated to the cameras.
Short of recommending the client box them and send them back for a refund, I've emailed DLink for any opinions or aftermarket "fixes". They are running the latest firmware. I've tried to pick a few up on E-Bay to at least test them in a controlled environment, but spending $400 per camera when there are obvious problems would not be something I would be willing to invest in. It would be something I would be interested in since if they do work as promised, I could recommend them to future clients.
My credentials, ex-NYPD officer and instructor, CCNP/CCDP CISSP, have a 10+ year networking business serving major Brokerage houses in Manhattan and have a smaller business auditing networks, recommending network security, and wireless solutions.
I will follow-up if Dlink provides an actual solution. AIM is my username above if anyone has jumped this hurdle.
FOLLOW-UP
10 days have passed and not a peep back from DLink Tech support. Considering that the inquiry was for a $6500 total DLink purchase which was detailed in the e-mail, it would lead someone to believe that selling is important, support is not. I called their sales line and someone immediately picked up. Sorry, Ford Motors in 1908 wouldn't have survived if their Model-T failed to start "most" of the time.
The cameras were boxed up and sent back. I was able to pull a few down and place them in a controlled environment for testing. Of the 3 I tested, 1 locked up within 24 hours. Not a good score. Still they also are trying to get into the infrastructure market with hubs, switches, and larger corporate items. I support over 40,000 users on my main account and their line is one I can't recommend.
Waiting for DLink. Not too confident they will get back to me.
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11 of 13 people found the following review helpful:
5.0 out of 5 stars
More Stars If Possible, SIMPLY AMAZING!, January 17, 2006
I am 100% satisfied with this camera. This camera is worth every penny. I installed it to monitor my store and when I show the image quality to my friends who have surveillance systems in their stores/offices they are simply astonished!. The range of motion is extremely useful and you HAVE TO SEE the Zoom to belive it!. You can check the skin pores of the people if you want ;) (I'm not kidding here!); It's impressive, you can read the reports your employees are writing TOTALLY CLEAR. The 2 way Audio support is also amazing, I can pick up almost every speech of my 700 Square Feet Store, and when I'm traveling (and when i'm at my office too) I can use the camera like an IP Phone.
You Name It, the Camera excels it: Image Quality, Sound Quality, EXTREME ZOOM, Low Light Image Quality, Motion Detection (and maybe a dozen more useful functions I can't remember at this moment or haven't got the time to learn).. This camera has it all...
Update: April 2009.
Still working flawlessly almost Non-Stop for all this years, and to this date, I haven't seen something comparable (in image quality, integrated web-server, two-way audio) installed here in my country, for a technology product to be up to date for all this years, seems that D-Link really made a future-proof product!.
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2 of 2 people found the following review helpful:
2.0 out of 5 stars
Underp;owered and imprecise, July 9, 2008
This camera is a great novelty item. The picture is good, the optical zoom is nicer than just digital zoom, but it can not be considered worthy for serious surveillence. The unit does not have enough horsepower to deliver stable video when there is a lot of movement in the picture. What you get is a video image that pauses for a second or two, or three, while the audio continues (showing that the communications link is not the problem.
There are bugs in the firmware which have not been addressed. One specific bug can be seen when moving the camera to a defined location. Once the new position is reached the camera does not take the zoom level into account so camera movements are either too small or too large for the defined zoom level.
The steps between the zoom levels are much too large. The motor noise that can be heard when zooming in or out shows that the stepper motors are moving quite a bit. The result is that the camera zooms in or out quite a bit, while having more granularity would be so much more useful.
In summation, this is a great novelty item. This is an affordable entry level comsumer grade PTZ camera. It's a lot of money to pay for a buggy product that does not seem to have much support from the manufacturer.
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