2-Year Replacement Plan for Electronics Products up to $24.99

Other products by N.E.W. Customer Service Companies, Inc.

Product Details

Terms and Conditions [192kb PDF]

• Item Weight: 1 ounces
• Shipping Weight: 1 pounds (View shipping rates and policies)
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B000COB4X6
• Average Customer Review: 3.1 out of 5 stars See all reviews (7 customer reviews)
• Amazon.com Sales Rank: #14,189 in Electronics (See Bestsellers in Electronics)
• Date first available at Amazon.com: November 29, 2005

Product Description

From the Manufacturer
Protect your Amazon purchase against the inconvenience and high cost of product repairs by adding an NEW service plan. If your product experiences a covered failure, NEW will simply reimburse you 100% of product's original purchase price, including any taxes you may have paid. Join the 150 million consumers worldwide who already enjoy peace of mind from NEW.

• Full Replacement Value
  100% reimbursement so you can simply replace the product, upgrade to a new product, or even purchase something completely different.
• Comprehensive Coverage
  Protection against mechanical and electrical breakdowns, power surges, and even failure due to normal wear and tear.
• Ultimate Convenience
  No hassles, deductibles, or waiting for repairs.
• Fully Transferable
  Transfer your plan free of charge for easy gift-giving or to increase resale value.

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How It Works

The four simple steps in the Replacement Plan program:

	1. Purchase plan and receive package. You'll receive a confirmation email, and an information package will be mailed to you.
	2. Contact NEW if your product fails. All it takes is a quick toll-free phone call, and NEW takes care of the rest.
	3. Receive a check for full purchase price. NEW will send you a check for the full purchase price plus any taxes you might have paid.
	4. Replace, upgrade, or buy something else. The replacement check gives you the option to buy the same product again, upgrade, or buy something different.

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Who Is NEW?

Industry Leader   NEW is one of North America's largest consumer product service contract companies. NEW provides product protection to more than 150 million consumers worldwide.

National Service Network   NEW operates 10 call centers across the United States and Canada, and the company has an extensive network of 25,000 depot-based and mobile service technicians.

Buy With Confidence   NEW has more than 25 years of experience helping consumers with their damaged and broken products. You can buy with confidence, knowing that if you need help, NEW will be there.

Customer Reviews

Most Helpful Customer Reviews

31 of 31 people found the following review helpful:

1.0 out of 5 stars Rip-off - Does not cover normal wear and tear, September 3, 2007

By	A. Volpe "dewdrops" (Somerville, MA USA) - See all my reviews (REAL NAME)

I had to write a review. They're clearly astroturfing their own products as the exact same text is the only review for most of their plans.

I bought a replacement plan for some headphones I bought. Short story: even though the product description says they will, they would not cover it because the damage was through normal wear and tear. They said they only extend the manufacturer's warranty and, as it only covers product defects, that's all they would cover.

9 of 9 people found the following review helpful:

1.0 out of 5 stars They do not honor their service plan, November 20, 2008

By	Wally C. Huynh - See all my reviews (REAL NAME)

They sold me a service plan covering LCD TV in price range of $1000 to $1 for $149.99. When I called to get my LCD TV serviced, they said that I purchased the wrong service plan since my LCD TV costs $888 and I paid for a plan greater than $1000. They said that my plan covers TV costing $1000 to $1149.99. Then, they blame Amazon.com for selling me the wrong service plan at a higher price when in fact, Amazon.com does not sell these plans but allows the New Customer Service Companies, Inc. to use their website in order to sell them. So basically, they sold me a higher price service plan (costing me more money) and will not honor the service contract even though they may have sold it to me incorrectly in the first place.

0 of 3 people found the following review helpful:

4.0 out of 5 stars 2-year Replacement Plan for Electronics Products up to $24.99, January 6, 2009

By	Joseph L. Riner "JR" - See all my reviews (REAL NAME)

I purchased this insurnace just in case the item (mouse) stop working and i need a new one. But the way it is wroking i may not need just have to wait and see over time.