Product Details

• Region: All Regions
• Studio: ABC News
• DVD Release Date: May 24, 2007
• Run Time: 8 minutes
• Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
• ASIN: B000R9COJ4
• Amazon.com Sales Rank: #146,194 in Movies & TV (See Bestsellers in Movies & TV)

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Editorial Reviews

Product Description

Many people believe that big companies and lousy customer telephone service go hand-in-hand. But as ABC News reports, getting ignored by such companies and feeling helpless might just be a thing of the past, thanks to the internet. A Comcast customer was surprised when the repairman that came to his house to fix his cable service fell asleep on his couch because, when the repairman tried calling Comcast, he spent an hour on hold. So the customer took video and posted it on his blog along with a list of his complaints about Comcast. Within days, this shot around the internet like a rocket, appearing on many video sites. Hundreds of thousands of people watched it, including Comcast executives, who immediately fired the sleeping repairman, sent someone else to fix the modem and revamped its customer service. Ben Popken, who runs consumerist.com, an online site which lists 18 different consumer tips and complaints a day, calls this audio visual consumer revenge, empowering the average person. Anchor: John Stossel.

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Customer Reviews

Most Helpful Customer Reviews

4.0 out of 5 stars Good but all of about 17 minutes. Expensive for the length of the video. , February 8, 2009

By	Kendi Root (Baywood, CA) - See all my reviews (REAL NAME)

It is good, but very short. All of about 17 minutes. Costly for how short the video is, but it is effective. I used it for a customer service course.
Kendi