Most Helpful Customer Reviews
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20 of 23 people found the following review helpful:
1.0 out of 5 stars
Buyer Beware-Flaky Genie Inside, November 19, 2008
After searching the Web for a RELIABLE backup program for my computers, I thought I'd found the answer in Genie Soft.
I'm a recording engineer and have very large amounts of data representing hundreds of thousands of dollars worth of paid work from clients. Needless to say, a RELIABLE backup is of paramount importance.
After running a backup using 37 DVDs, I decided to verify file integrity prior to deleting files off my system to free up space...boy, I'm glad I did!
To my horror, the "Genie" magically omitted 25% of my files from the backup - they FAILED to backup! When I contacted customer support (in all fairness, they were responsive), here's a portion of the e-mail (word-for-word) that I received:
-It is not recommended to backup system file (registry folder, program files, and windows folders) using regular backup schemes.
-Please note that it is not recommended to backup this much data to CD/DVDs.
WOW. I thought this was a backup program and the purpose of it was to backup files...all files and not just ones they deem necessary. Too much data? I swear I didn't see any limitations on data amounts in their glowing product literature. I guess the "Genie" can only grant 75% of your wishes.
If you're still tempted to rub the lantern, be warned, you may not like what comes out.
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5 of 5 people found the following review helpful:
5.0 out of 5 stars
Reliable fast simple Backup & System/Disaster Recovery, March 3, 2009
Many programs do backup, others do System Recovery. But the ones that do both with comforting reliability, speed, and simplicity are very few. Out of the 3 I tried; Genie Backup Manager Pro 8 stands out with shiny stars.
Save and Restore made my CD drive disappear. I had to uninstall and use Window Restore to get it back.
True Image Home 2009 trial did the job, but it was a bit slower than GBM, and I could not test the system restore functionality in trial. GBM is more user friendly, but I guess this is a personal preference. With GBM Pro trial you can try the whole thing for a month. This gave me assurance and reflects the company's confidence in their product. If you decide to try GBM Pro, make sure to download the right file for your computer; 32-bit or 64-bit.
I tested GBM Pro on 2 laptops; XP Pro 32-bit, and Vista Premium 64-bit. I created Disaster Recovery on USB HD in 3:42 hrs (250 GB/90 GB used), including Integrity Test. It did the same job on 6 DVDs in 4:18 hrs. I created initial full backup and scheduled incremental backup. It ran successfully on schedule even with Sleep mode. It defaults to backing up typical documents, music, and pictures, and also critical system files, and any additions or exclusions you want. All jobs are completed within Windows while I was working.
I had some inquiries and wanted to test the company's support. I used ticket system on the company's site and I got courteous knowledgably responses in less than 12 hours. With that kind of service and with such a reliable product, I did not wait for the trial period to end and placed my order on the company's site. I receive my license in less than 1 minuet, and all I did to register my trial version is to paste it on the registration window.
Genie Backup Manager Pro 8 is definitely worth trying, You virtually have the full functionality for 30 days to get to the confidence and comfort level you need to commit to buying a utility that is a must have for every computer.
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15 of 19 people found the following review helpful:
2.0 out of 5 stars
Crashes & Burns, May 30, 2008
I used the "try before you buy" option and that worked out satisfactorily - enough so, that when I learned I would have to install a new hard drive - I opted the "buy" and paid the price - since that time, the product will not run and continually crashes. While I was a prospective customer, I got immediate help. Now that I am a customer, I get mediocre to no help. I must wait 24 hours each and every time to respond why their product doesn't work - all I get is pointed to a knowledge base without answering my questions. The product won't work, and I can't get help in time since my drive's going out - at this point, I think I want my money back.
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