Most Helpful Customer Reviews
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44 of 47 people found the following review helpful:
1.0 out of 5 stars
Failed in 1 month, non-existent customer support from AcomData, February 17, 2009
It's a cool looking quiet drive + it is priced reasonably. Also, while it was working with our Direct TV HD receiver, I was a happy customer. Then, after just 1 month, it died taking all our recorded shows & movies to the zone of "no return". The lights are still on, they even go from red to violet and then blue - yes, very entertaining and pretty ;), but the drive is unrecognizable. I bought a new eSATA cable, I rebooted my HD receiver numerous times, (not suspecting that a drive can possibly fail just after 1 month), I tested it on 2 different computers w XP OS & Vista + I used 2 different types of connections: USB and eSATA, but both computers failed to see the drive.
The worst part about this experience, (besides wasting money, energy & time) is non-existent AcomData's customer support.
Try calling (909) 786-4280. You have to press 1 for a technical support. Then every minute you will be prompted to press 1 again in order to continue to wait for the next agent, otherwise they automatically redirect you to their mailbox. You can't even turn on a speakerphone and do something else while waiting for somebody to show any signs of life at that company, because they want you to act as a monkey by pressing 1 as soon as you hear that their agents are busy helping other customers. Also, 2 times, after I had presses 1 ~ 5-6 times, while waiting for that mysterious customer support, I got disconnected. How more obvious can they be with this system? They could have put *do not disturb* banner on their web page & prerecorded a message, which would say: *we will try to make it very difficult for you to reach us, so hang up right now & thank you for understanding*. Email this company & see how long it will take them to respond, especially if you're requesting RMA number.
Very poor customer support, so you're taking a huge risk by buying any drives from them... If your drive breaks, it will take too much time & energy to get a replacement. I still haven't heard back from them & something tells me that it will take forever to receive a working product from them.
I would wait before buying anything else from this CA based company. I will stand by my 1-star review for now. I understand that sometimes things break, but when your product is under a warranty, I expect to have it replaced in a prompt manner.
If you decide to go forward with this purchase anyway, please back up everything you will be storing on this device.
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64 of 71 people found the following review helpful:
2.0 out of 5 stars
Died in three days, December 4, 2008
TO MAKE A SAD STORY SHORT:
This died on me in three days.
TO MAKE THE STORY LONGER:
Even the best electro/mechanical equipment does fail occasionally and early failures are usually some kind of manufacturing defect that may only affect a very small percentage of devices that come off the line. Once a device makes it past a week or so there is a good chance nothing is wrong with that particular sample. So, there is a really good chance that this failure is atypical.
TAKE A CHANCE?
If you want to take chance on this drive (and if you do, the odds are in your favor) consider the following:
1. Almost any drive you look at on Amazon, if there are more than a few reviews, you will see reports of failure.
2. This drive is reasonably priced so if you get a good one you are getting a good deal. Be sure to look over to the right hand side of the product page and pick the seller with the best deal. As of this writing it could be a difference of $20.
3. The drive is easy to install and use. For USB it is as easy as plugging in any USB device (memory stick, SD card).
4. The drive does support eSATA (first generation, 1.5 Gb/sec).
BUT FOR ME PERSONALLY:
Once bitten twice shy. So a two star review. Let those who have had better luck give it the five star reviews. Things will average out. This attitude did cost me as I replaced this unit with something more expensive in the hopes that it will be more reliable: LaCie 301442U d2 Quadra Hard Disk 1TB eSATA/FireWire800/FireWire400/USB 2.0 External Hard Drive (Aluminum).
I now have a review posted for the LaCie drive.
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42 of 48 people found the following review helpful:
5.0 out of 5 stars
Great quality, July 30, 2008
I actually bought this on sale to pull the drive out and use it in my computer. I ended up liking the case itself so much I put another drive in it and use it all the time.
My only complaint is that the activity/power light is REALLY bright, which seems to be more and more common on externals now. I fixed that by sticking a piece of black electrical tape over it and leaving a sliver at the top so I can still see activity without being blinded.
The drive stays cool by spinning down when idle and is fan-less, but the case is aluminum for heat dissipation.
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