Most Helpful Customer Reviews
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10 of 10 people found the following review helpful:
5.0 out of 5 stars
Fast printer, great envelope feeder., February 18, 2009
Just like the first reviewer said, this thing is VERY fast. After about 8 seconds pages pop out about one per second. The printer is solid and I expect years of service. It comes with a 64A cartridge with a 10,000 page capacity.
I run a small business and send envelopes to physicians and patients. I wanted to print to envelopes. I wore out a Canon Canoscan feeder tray over several years. I picked this printer because it was the cheapest that accepted the HP CB524A HP - Envelope feeder envelope feeder. Yes, I was willing to pay about $1000 for the printer and envelope feeder just for the envelopes. We do a lot of envelopes. Even though that was all I was planning to print, I was just amazed at the speed of this unit for regular printing, and it has become my preferred printer in the office. The envelope feeder snaps onto the front of the unit and envelopes feed flawlessly. As a bonus, the envelope feeder does not prevent the use of the manual tray. This is important for a multi user printer. I had thought that the envelope feeder would block the manual feed. Instead, the manual feed tray is accessible. I can print regularly from the large capacity 600 sheet bottom tray, print envelopes, and when I do payroll send the job to the printer, walk over to the printer, slip the checks in and they print out when the paper is sensed in the upper tray.
Image quality is great. The screen for images is fine (fine as in distinction to coarse) for good image resolution.
Setup is easy. As a USB printer it works fine. As a network printer it looks for a DHCP sever on the network or it sets up on the 198.x.x.x subnet. I have a Macintosh based network. The printer also can be found with Bonjour. TCP/IP and Appletalk are supported as well as all the Microsoft defined networks. Besides using the front panel menu you can log into the printer with a web browser when the printer is on a network. Besides looking at supplies you can configure all the settings with the web browser. Just find the printer's IP address by going through the front panel menu, then type in the printer's IP address in your browser (like http://10.0.1.101). In my case, since I have a DHCP server the printer set up automatically. I then found the IP address, used a web browser to connect to the printer, went to the network control and set up the printer for manual IP assignment. Depending which subnet I am on in network I connect via Appletalk or IP. This is a very flexible setup.
The printer is very solidly built. It is commercial quality. It is also built be be serviced. The cartridge includes the image transfer drum, which is the the part the wears out first on a laser printer. Getting a new one with each toner cartrige change means long term great images. The toner cartridge, 64A, has a 10,000 page capacity. There is a higher capacity cartridge with a 24,000 page capacity. (At less than 2 cents per copy I'd rather get the new drum with each cartridge and feel comfortable with a lower cycle count on the transfer drum.) HP also sells a maintenance kit, which allows you to change the fuser and rollers in the printer. The fuser is the heated roller that melts toner onto the paper. That is the second piece that wears out on a laser printer. I read, somewhere, that has either a 100,000 copy or 250,000 copy life. The repair kit also has additional replacement parts for the rollers in the paper path. Having maintenance kits means this is a serious printer for commercial work which is to be serviced rather than discarded. Compared to the price I am paying to commercial support for the Canon this is a bargain. (The Canon is also my scanner and FAX receiver, so it still has a place in my office.)
Given the speed, capacity, durability, and available accessories, this printer is priced at a very attractive price. The C64A cartridge is worth about $180 and is included. Given how much more productive I and my staff are with this printer it was a very good purchase.
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3 of 3 people found the following review helpful:
5.0 out of 5 stars
WOW!, December 21, 2008
This is a great printer. Works well with my wireless network. Ultra fast. By the time I walk across the room, the job is done. Super easy to use. Best monochrome I have ever used.
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2 of 2 people found the following review helpful:
3.0 out of 5 stars
Quality Printer, CRAP service, September 3, 2009
Honestly it's a dream printer. Fast, clean looking, loud, but not too distracting, and the fact that it doesn't jam and print all black pages like my last HP is a welcome change. But setting it up with the help of HP, a nightmare.
The printer comes with a very straight forward installation disk. I uploaded the necessary software, making sure to follow directions exactly. Each time an error about an incorrect file path would pop up. After attempting to go around this error I finally gave in and called HP. After nearly 4 hours they still had NO IDEA why I was getting an error, or how to get around it. Multiple downloads, multiple uninstalls, conferences, questions, nothing was working.
In the end, without the help of HP we moved the printer to another computer and TA-DA it worked. Connected the remaining company computers via the network and things are now working perfectly. But why in those 4 hours couldn't HP figure out my issue? Why did no one know what this fatal error was?
Had I not been using this printer at a company with a working network I would have eventually had to return the printer because of faulty installation on the main machine.
Good printer, but don't count on HP to help you out if you find yourself in a jam.
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