Most Helpful Customer Reviews
|
|
36 of 42 people found the following review helpful:
4.0 out of 5 stars
Good Tevevision, Terrible Customer Service, Defect, January 8, 2009
I ordered Sharp Aquos LC46D85U on 12/23/08 by Amazon.com and received it on 01/02/09.
PROS:
I mainly bought this television for gaming, animation, and as a home theater tv, let me tell you it didn't disappoint. Gamemode actually works, I did a test with Super Smash Bros. Melee with composite cables there seem to be no lag in gamemode, with component cables it looks much better and there seems to be zero lag in any of the tv's AV Mode. Unlike the Samsung I had, game mode didn't work with either cables that is if you're an advance player and you do all your "L-Canceling" with your f,b,u,d-air. I wanted to know how this tv will fair against a HTPC, so I connected it to one though via HDMI instead of VGA. I was testing HD out and the color was so bright and deep anime(720p) in HD is awesome!! 5 HDMI ports and 120Hz is a bonus, free blueray player is just a promotion, I would have bought this tv without it. YES YES picture quality! Digital Channel's look great, analog is okay too.
CONS:
Unfortunately my tv came with a defect with the power supply. On the day I receive the television I was excited to give it a try, so I hooked it up tried turning it on it just wouldn't turn on until 15 minutes or so. The tv works fine afterwards until you leave it OFF for a FEW HOURS , the same problem would occur. It wouldn't turn on a " cold start" so I decide to contact customer service. I emailed Amazon and waited 2-3 hours for a reply, I didn't get one so I called them. It was rather difficult to understand because I was talking to someone living OUTSIDE of US, she only asked for my info it took quite awhile she finally tried to redirect me to someone who can help but she said they were off. I was very upset, the next day I received the email from AMAZON, they told me to contact SHARP first and have a "case number" with them. I called Sharp, their customer service was terrible they told me if the dispatcher comes and nothing is wrong with the tv I had to pay for service on a BRAND NEW TV. With the defect I had the dispatcher could have came and said nothing was wrong with it if he/she was able to turn it on. I was extremely upset at that point, but I decided to put up with it and continue this daunting chain. Dispatcher called me the next day, he was on his way but Sharp gave him incorrect address and info for both of his customers that day including myself. Only thing that was correct was my "case number" and my "cell number." The dispatcher took my tv and told me he'll have it fix within 3 days. Three days now, so I give him a call he told me the part was on backorder now this really upsets me, he told that he will contact the part he is ordering and call me back. Never called me back so I called back, turns out he didn't even make the call, finally I was put on hold and he told me that the tv will be finish tomorrow. Hopefully it will be finish.
CONCLUSION:
I've been an Amazon customer for about 2 years now and have never been disappoint up until now. Amazon and Sharp's customer service was not helpful. I don't mind waiting a little, but calling and waiting for a response was very time consuming. Amazon should just arrange for a replacement, not make me contact Sharp first. 4 Stars for Tv's quality minus 1 star for defect, but mainly for customer service from Amazon and Sharp. I apologize for the long compliant, but I'm extremely upset with customer service and had to make sure everyone knows. Although I recommend this television I don't recommend buying it here as customer service was terrible. Good Television otherwise, amazing picture quality like some reviews have stated. Take my word if you have the money spend an extra hundred or two and buy it in stores.
UPDATES:
The power supply was replace on 01/09/09 as promised, but problem was not resolved. It was rechecked and delievered once again on the 01/12/09 but the problem was still occurring. He told me from day one that the problem could either be the power supply or control panel. So my local dispatcher replace the control panel board and delivered the television the next day. Everytime the dispatcher delivered the tv, he was always reassuring me that he will get it fix, if not Sharp will personally replace it. After a few days of testing the issue is finally RESOLVED on 01/13/09. The TV came back with some minor scratches (only visible up close) on the frame which doesn't concern me and no visible scratches on the LCD. I was concern about the quality of the tv after repair, but I guess it still okay now. Sorry, this is not really a good review on the tv itself but just some issue you might encounter.
FINAL COMMENTS:
2D fighting games seems to be lagless on ps2 with component cables, I'm pretty sure DDR and Guitar Hero will be lagless too. Cables Matter. Oh, I forgot to mention that yes this model has a 10 bit LCD panel. Not really sure what this is yet, but I'm pretty sure that it has something to do with the quality rather than a 8 bit panel. Thank you for your time!
Regards Diana
|
|
|
13 of 13 people found the following review helpful:
5.0 out of 5 stars
FORGET THE CNET REVIEW, GREAT SET!!! NOT SO ON WHITE GLOVE DELIVERY, January 8, 2009
Like a previous poster I was very concerned about the not too good CNET review, but bought anyway based upon my son's recommendation. I am very satisfied with what I've seen so far. It compares very favorably with my Sony Bravia that I paid considerably more for than the Aqous.
Set has excellent sound and provides very good audio output for surround system. The picture, onced adjusted away from the factory settings, is very vivid with great colors.
One caution to anyone ordering who might not be physcically able to lift a 51 pound tv set, the stand for the set must be assembled and attached to the set.
The "White Glove" delivery guys will not do it for you. They also will not connect any equipment (cable box, dvd, sat box, etc.) to the set. So, be prepared to have else available to do those things on delivery day.
All things considered, I'd do it again.
|
|
|
12 of 12 people found the following review helpful:
5.0 out of 5 stars
10 months now, January 5, 2009
It's a great set and I would compare it favorably to any Sony that my peers have. No problems thus far.
|
|
|
Most Recent Customer Reviews
|
Saving...
