2-Year Extended Warranty for Kindle (6" Display, U.S. Wireless, Latest Generation)

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Product Details

Terms and Conditions for 2-Year Extended Warranty for Kindle (6" Display, U.S. Wireless, Latest Generation)

Product Description

From the Manufacturer

Every Kindle (6" Display, U.S. Wireless, Latest Generation) comes with a one-year manufacturer’s warranty.  With the 2-Year Extended Warranty for Kindle (6" Display, U.S. Wireless, Latest Generation), you can extend your coverage for an additional year and protect against accidental drops or damage.  This helps avoid the inconvenience and costs associated with a broken device.  The warranty stays with the device even if it is gifted or sold to another party.

The 2-Year Extended Warranty for Kindle is offered and sold by an experienced service management company, Service Net Retail Solutions, LLC ("Service Net").  If your Kindle (6" Display, U.S. Wireless, Latest Generation) experiences a covered failure during the warranty's term, Service Net will replace your unit at no additional cost.  Service Net will even cover shipping costs for both the defective and replacement unit. 

What is Covered

• Two years of coverage for failures due to normal operation of device
• Two years of coverage (limited to a single claim) for accidental drops or damage

How it Works

• Purchase 2-Year Extended Warranty for Kindle (6" Display, U.S. Wireless, Latest Generation) for your qualifying Kindle (you will receive an information packet in the mail)
• Contact Service Net customer service at [phone] if your Kindle fails
• Receive a replacement Kindle (6" Display, U.S. Wireless, Latest Generation) and return your damaged device to Service Net

About Service Net
Service Net is an industry-leading service management company focused on delivering a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. Headquartered in Jeffersonville, Ind., the company maintains sales offices in Denver, Colorado; Hartford, Connecticut; and Irvine, California.

Customer Reviews

Most Helpful Customer Reviews

141 of 144 people found the following review helpful:

5.0 out of 5 stars Worked for me!, March 26, 2009

By	S. Anderson (California) - See all my reviews (REAL NAME)

I didn't buy my extended warranty when I bought my kindle but after receiving it and feeling it in my hands, I felt the need to buy the extended warranty. The product felt slippery in my hands. So I bought it and i'm glad I did. Less than two weeks later, my Kindle fell off a counter onto a tile floor. It cracked the screen and would not function. 45 minutes later, I called the support number and after 5 minutes, they were shipping me a new kindle.

I got my new kindle in less than 48 hours after it hit the floor. No questions, no send it in and we'll decide if we will repair it, no hassles whatsoever!

I have read other reviews here and just wanted to say that 65 bucks to replace a device that I broke is worth it. I had my kindle for about a month and if i had not bought the extended warranty, i would be sitting here with a 350 dollar paperweight.

Thanks Amazon!

88 of 91 people found the following review helpful:

3.0 out of 5 stars I'm buying, March 20, 2009

By	M. Lawson (NYC) - See all my reviews (REAL NAME)

Amazon Verified Purchase

I debated about this, too. I've never like buying these things and I have read all the pros and cons here in the reviews. For me the one time drop replacement is key. The fact that the warranty includes the shipping both ways if you need to replace means an additional savings of $25 or so at least.

I checked out the company - they've been around for 12 years and have an A+ rating from the Better Business Bureau.

I'm taking my Kindle on several trips in the next few months, I read it on the subway to and from work, and carry it with me everyday. The chances of something going wrong or it being dropped or bashed into are probably greater than for others. $65 is worth it to me.

For those complaining that this is only for a year - it's for an ADDITIONAL YEAR but the drop protection is the value added item which starts with purchase. If you subtract the roundtrip shipping (since that is part of the protection) you're actually paying $20/$25 a year for drop protection over the course of two years.

Even if drop protection WAS one year with no postage included, we're still talking $5 a month (one less latte or McDonald's breakfast per month) in order to have peace of mind. SOLD.

171 of 191 people found the following review helpful:

5.0 out of 5 stars Kindle 2 Extended Warranty, March 10, 2009

By	PinkPearl "LC" (3rdRockFromSun) - See all my reviews

After hesitating, rethinking and deciding if I should or should not purchase the extended warranty, I decided in favor of it, and although I have not yet received my extended warranty package via snail mail, I will tell you why I purchased it. After telephoning my credit card company for which I purchased the Kindle 2 on, I found out they do not cover any warranty on the device. Nada...NOTHING! I do hold a couple of different credit cards, but the one that does cover limited warranty was unfortunately not the one I ordered my Kindle 2 on. Actually, I did not even know some credit cards had such warranties, until I read some reviews here.

I have read consumer reports that extended warranties are not necessary, and in the past, I've found that to be true. So what I would suggest to others before deciding, is to telephone your credit card carrier and ask them, but keep in mind, that under the economic slump today, all credit card companies are rapidly changing their policies in less favor of the credit card holder. So, you may want to consider that, and purchase the extended warranty in this case, for added peace of mind.

The deciding factor for me however, was the one drop accidental damage coverage, which for that alone is worth the $[...] dollars for a replacement, vs. the otherwise $[...] bucks up front one would have to dish out with the one year warranty alone.

Finally, I had some questions, so I telephoned the extended warranty companies customer service dept. with my questions, and they were very kind and informative.

Normally, for reasons stated above, I don't purchase extended warranties, but this time I did. As far as the company possibly going out of business like someone else mentioned...well, I suppose that could happen, but that can happen with any company today...even Amazon! Hope not, but I am not going to worry about the sky falling, until I see the clouds getting too close for comfort.