- Media: CD-ROM
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Through the Customer's Eyes uses broadcast quality vignettes of typical customer interactions to demonstrate right - and wrong - ways to manage service situations. By combining presentation and dramatization with interactive exercises and other activities, content is presented in an engaging informative manner.
The final module of the series encourages a broader, more strategic perspective on customer service. Participants learn:
* how complementary products and services can make your company stand out
* how service teams can help enhance customer service
* 3 key characteristics of good teammates
How do key management concepts - like increased productivity or competitive advantage - affect the front line player? Through these exercises, the participant begins to look beyond his or her own role and see the potential for broader impact.
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