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Leading at the Edge of Chaos: How to Create the Nimble Organization
 
 
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Editorial Reviews

From Booklist
Conner heads ODR, Inc., an Atlanta-based consulting firm. For 25 years, he has been a leading expert in the field of preparing for and implementing change. Flexibility is a requirement as he touts "nimbleness." In an earlier book, Conner described the structure of change. He looked at how people respond to organizational transitions and suggested principles for managing the change process. Now he moves beyond the notion of change management to consider the problems faced in leading an organization during a period of turmoil. He addresses the key question of how to prepare individuals for changes that have yet to occur and that are still unknown. His answers are the "nimble organization" and "human due diligence." Conner defines "nimbleness" as the ability to succeed consistently in unpredictable environments, and warns that it requires not just flexibility but "speed, grace, dexterity, and resourcefulness." "Human due diligence" addresses the human element of change and refers to the "extensive and comprehensive investigation" required to lay the groundwork for change. David Rouse

Product Description
Praise for Leading at the Edge of Chaos

"If your organization is facing any anticipated chaotic event in the next six months—and who isn't—you should read Daryl Conner. His tough-minded definitions of winners vs. losers will make you think twice." —Craig E. Weatherup, Chairman and CEO, The Pepsi-Cola Company

"Conner's new book is thoroughly original and useful on the mastery of leading change." —Warren Bennis, Distinguished Professor of Business Administration, University of Southern California, and author of Organizing Genius

"Daryl Conner has done it again! The leading authority on managing change has given us what we need right now. Leading at the Edge of Chaos offers prescriptive advice for leading in today's world, where the tempo and thrust of change has escalated. A must read for anyone who is still breathing and leading." —Ken Blanchard, coauthor of The One Minute Manager(r)

"Delightful and thought-provoking . . . [links] deep organizational research with useable 'real world' advice . . . I would recommend this book to others—senior line leaders and their management teams." —Kenneth Schwenke, Senior Vice President, Human Resources, Aramark Corporation

"In the new reality in which the human need for control is continuously assaulted by escalating change, Daryl Conner provides [organization leaders] . . . steps to take . . . in clear language and vivid images, with psychological insight and knowledge born out of broad hands-on experience." —Judy Bardwick, author of In Praise of Good Business and Danger in the Comfort Zone

"Every executive who is leading constant change in their organizations should read this book." —Don Beattie, Chief Executive, Personnel, The BOC Group (U.K.)

"Gone are the days when innovations and new ventures were incremental in scope and sequential in nature. In their place is 'perpetual unrest,' unending, fundamental changes . . . " —Daryl Conner

In his 1993 classic, Managing at the Speed of Change, Daryl Conner showed managers how to implement business innovations on time and under budget. In this groundbreaking new book, he shows them how to ride the whirlwind.

The tempo of change has sped up to a dizzying pace over the past few years. Globalization, rapid-fire technological innovation, and mounting pressure for shareholder value have pushed the markets into a state of ceaseless turmoil. What was cutting-edge change management theory just five years ago now seems naive. Success amidst such a maelstrom of change calls for much more than what change management models have to offer. It calls for a radically new kind of organization, nimble enough to adapt instantly to changing market conditions, and piloted by leaders versed in the art of Leading at the Edge of Chaos.

This book is not about decision making; it is about execution. It is not about predicting change; it is about adapting to it at a moment's notice. Internationally renowned "Change Doctor" Daryl Conner defines the new roles that all leaders must assume in order to direct the changes that are crucial to their organizations' survival. He schools them in all of the essential components of the change process. And, most importantly, he arms them with action steps for instilling their companies with the nimbleness and resilience needed to survive and thrive in today's supervolatile markets.

Conner also introduces the revolutionary concept of human due diligence—the human equivalent of financial due diligence and an indispensable tool for orchestrating major enterprisewide transitions. Strategic, results-oriented, and proactive, human due diligence focuses on people's capacity to absorb change as a limited resource, and offers tools for ensuring that there is sufficient capacity available to face the next challenge—and the many others sure to follow.

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Product Details

  • Hardcover: 368 pages
  • Publisher: Wiley; 1 edition (September 22, 1998)
  • Language: English
  • ISBN-10: 0471295574
  • ISBN-13: 978-0471295570
  • Product Dimensions: 9.2 x 6.1 x 0.9 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars See all reviews (5 customer reviews)
  • Amazon.com Sales Rank: #484,151 in Books (See Bestsellers in Books)

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6 of 6 people found the following review helpful:
5.0 out of 5 stars Capitalizing on the emotional edge-, April 25, 2001
By Denise Fink (Lagrangeville, New York, USA) - See all my reviews
The consideration of the human component of the organization should not be overlooked- nor it's importance be minimized. Anyone who has ever tried to lead the unwilling or otherwise disinterested can appreciate the value of the Human Due Diligence model. Recent focus on employee satisfaction polling and scores underline today's concern with the "happy" employee, assuming that he/she is also the more complient, resilient and productive one. This book is a melding of how humans function in transition and organizational change. It provides a formula and certainly a novel slant to a topic much written about. Daryl Connor has taken concern for employee's feelings about their work environment directly to the heads of corporations and their boards. He creates a replicable framework on which to build an organization that can recognize, adapt to, and recover from change faster than it's competition.
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6 of 7 people found the following review helpful:
4.0 out of 5 stars Insightful!, August 14, 2001
Daryl R. Conner's book operates under the assumption that the future of business will be steeped in chaos. Thus, it tries to prepare the leaders of the future for the kinds of challenges that result from chaos. These challenges will primarily involve employees, since every person reacts differently and usually unfavorably, to change. The companies that marshal an agile workforce and adapt quickly to unexpected circumstances will do the best in this unstable environment. This thoroughly researched book gives leaders a decisive look at what happens when the human psyche tries to navigate change. Conner documents the problems people have when they deal with change and offers a disciplined strategy for making your organization more limber. Even if you've heard many of the key concepts presented before, as you navigate the waters of change, this calm, lucid manual will keep your hands steady at the helm. Therefore, we [...] recommend it to everyone who is confronting change, and that is everyone.
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5 of 6 people found the following review helpful:
5.0 out of 5 stars The real challenge of leading change is the HUMAN ELEMENT., March 21, 1999
By A Customer
Conner notes that the lion's share of attention to organizational change goes to the process of deciding on what needs to change and the steps to take; the bottom line is the execution of change. Here is where leadership faces its real challenge which specifically comes down to people. Leading the human organization in a continuously changing world is at the heart of the book. Leaders must learn to keep in a dynamic zone in which the adaptive capacity of people can be enlarged providing an agile organization. Conner stresses the importance of people as central to change and introduces such good ideas as Human Due Diligence...an investigating of the people side of the organization before taking change initiatives.

The integration of organizational change, leadership and human beings is so crucial that it is a wonder why decision makers so commonly place the human element in second place when formulating strategy, organization design, and initiating organizational transformation. Perhaps this work will help some CEO's and other top executives to get a clearer focus on the reality of their enterprises and the real challenge of leading change. A great book-give a copy to your CEO! And if you are a CEO, give a copy to the members of your executive team.

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Most Recent Customer Reviews

4.0 out of 5 stars Excellent!
Change and transition have become the norm for most organizations today. Change is difficult, unpredictable and demanding, and can threaten a company's success. Read more
Published on January 25, 2006 by Louise McCauley

5.0 out of 5 stars A must-read for leaders, marketers, and strategists
Conner is author of the bestselling Managing at the Speed of Change. In this new book, he continues along the path of resilience, and adds in a new concept called "human due... Read more
Published on October 29, 1998

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