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Power Etiquette: What You Don't Know Can Kill Your Career (Paperback)

by Dana May Casperson (Author) "Business etiquette is the art of knowing how to behave in a given situation and knowing how to interact with people..." (more)
Key Phrases: power etiquette, etiquette skills, business wardrobe, Casual Day, Jerry Night, United States (more...)

3.7 out of 5 stars See all reviews (3 customer reviews)

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Editorial Reviews

Review
...falls into the category of "books you didn't have any idea you needed" ... important addition to ... business & career bookshelf -- Quintessential Careers

Product Description
POWER ETIQUETTE What You Don't Know Can Kill Your Career Can table manners make or break a mega-merger? Can a faxing faux-pas derail a promising business relation-ship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety -- they're a crucial business skill. In fact, good manners are good business. This no-nonsense "manners reference" refreshes readers on everyday etiquette and makes sure they're on their best behavior. It provides quick guidance on such pertinent and timely topics as: * telephone, e-mail, and Internet etiquette * table manners *grooming and business dress * written communications * gift giving * resumes and interviews * making introductions * public speaking * networking, and more. DANA MAY CASPERSON (Santa Rosa, CA) is president of Professional Resource Institute, an image and etiquette consulting firm with clients including Pacific Bell and Ritz-Carlton hotels. She frequently addresses associations, corporations, and museums on etiquette and protocol.

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Product Details

Paperback: 200 pages
Publisher: AMACOM (March 22, 1999)
Language: English
ISBN-10: 0814479987
ISBN-13: 978-0814479988
Product Dimensions: 8.9 x 5.8 x 0.8 inches
Shipping Weight: 12 ounces (View shipping rates and policies)

Average Customer Review: 3.7 out of 5 stars See all reviews (3 customer reviews)

Amazon.com Sales Rank: #34,223 in Books (See Bestsellers in Books)
Popular in these categories: (What's this?)
#6 in Books > Business & Investing > Business Life > Etiquette
#90 in Books > Reference > Etiquette

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Inside This Book (learn more)

First Sentence:
Business etiquette is the art of knowing how to behave in a given situation and knowing how to interact with people. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
power etiquette, etiquette skills, business wardrobe, business etiquette, business meal

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Casual Day, Jerry Night, United States, Cindy West, Gratuity Guide, Holly Rickett, Linda Jones, Robert's Rules of Order, Dana May Casperson

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Citations (learn more)

This book cites 3 books:

Thank You (Gift Books) by Zondervan Gifts on page 179
Public Relations (Teach Yourself) by J.Harvey Smith on page 87
Communicating With Customers Around the World (Global Business Series) by K. C. Chan-Herur in Back Matter

Books on Related Topics (learn more)

Business Class by Jacqueline Whitmore

Discusses:

Event Planning Ethics and Etiquette by Judy Allen

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	11% buy When the Little Things Count . . . and They Always Count: 601 Essential Things That Everyone In Business Needs to Know 5.0 out of 5 stars (3) $11.16

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3.7 out of 5 stars (3 customer reviews)

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195 of 197 people found the following review helpful:

4.0 out of 5 stars A good overview for the busy business person, December 16, 1999

By	A. C. Shellhase (California, USA) - See all my reviews (REAL NAME)

Do you know the proper way to enter and leave a limousine? You will if you read Dana May Casperson's book.

While including many of the basics you'd expect in an etiquette book, she also covers subjects such as:

* tea meetings * video conferencing * teleconferencing * chairing meetings * cultural courtesies * travel safety * physical disabilities * using a concierge

Interspersed throughout the text are Q & A's specific to the topic under discussion. One of the questions she deals with, often missing from books on manners, is tipping maids in hotels.

I have a special interest in this because I spent a year working as a hotel maid when I was in college. Sad to say that the majority of hotel guests do NOT leave tips. Casperson suggests $1 to $1.50 per person/day.

She also addresses those of us who work at home by suggesting we have a least 2 'knock 'em dead' outfits available at all times. Everyone will need to meet with a client or attend a lunch at some point, so this makes sense.

This suggestion is also good for anyone who has to travel for business. Having a few outfits you can pull together at a moment's notice and knowing that they fit properly and look good will make anything unexpected seem a breeze. This goes for men, too!

Another suggestion is to have an 'emergency kit' in your desk, briefcase, and/or car. This would consist of:

* extra socks or pantyhose * deodorant * toothbrush, toothpaste, & breath mints * a sewing kit/safety pins * makeup/shaving supplies/facial tissue * nail file/nail clippers/hand cream * hairbrush/comb * a small address book with phone numbers, email, etc. of clients, doctor & family member for emergencies

There's also an entire section about corporate gifting. Many companies do not allow employees to accept gifts or only allow gifts under a certain dollar amount.

This part of the book includes many suggestions for gifts as well as the proper use of your business name/logo on gifts.

There are a few places where I think she dropped the ball. I don't think it's a good idea to include your home address, phone and fax number in your email signature file. For those working at home, especially women, it could be dangerous.

I also disagree with her suggestion to take a hostess gift when you're staying at someone's home for a weekend. I think it's OK to bring something small like chocolates or a bottle of wine, just as you would when invited to dinner. But, it's always better to send a 'thank you' gift after you return home so you are able to select something appropriate to your host's home, interests, and tastes.

Is this the best book of business etiquette? Not in my opinion. But, I read & collect etiquette books so I'm biased.

Letitia Baldrige's New Complete Guide to Executive Manners is longer and more in-depth. As the social secretary for First Lady Jacqueline Kennedy, she's also an in-demand speaker on subjects such as "Business Protocol" and "Executive Presence." Some find her old-fashioned, but she's my personal favorite.

If you want a good, quick, basic overview of what's-what for proper business manners, then Power Etiquette is a worthwhile book with over 180 pages of information.

A note: Casperson has absolutely no sense of humor. Both Letitia Baldrige and Miss Manner's have a breezy way of writing about etiquette that removes the stuffiness. Unfortunately, you couldn't find a spark of wit here if you had a map.

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5 of 27 people found the following review helpful:

4.0 out of 5 stars A very interesting book., July 24, 2005

By	Chris Wayne "Chris" (Maryland) - See all my reviews

The topics on careers and other subjects hit the mark. An excellent layout of writing.

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4 of 36 people found the following review helpful:

3.0 out of 5 stars Avoid These Pitfalls., February 8, 2007

By	Betty Burks "Betty L. Burks" (Nashville, TN) - See all my reviews

On your job, here are thirteen things to avoid: Passing the buck, Claiming credit you don't deserve, Speaking when upset, Withholding needed information, Failing to give proper recognition, Refusing to express regret, Making destructive comments, Clinging to the Past, Negativity -- look on the bright side if you want to move up the ladder of success, Tell the Truth, Failing to express gratitude, Advertisign how smart you are, and Playing favorites gets you nowhere fast.

The higher you go, the harder you fall. Relationships are damaged when you don't listen to others or hear only what you want to, not factual; be open to change the behavior others see and you don't. I was hired for an office job just because I "fit in" but those females weren't very smart and refused to make things easy. They wanted and tried every way they could to make the newcomer fail. It was a learning experience. Before that, a job fell in my grasp to get rid of an inefficient secretary because of her race, and she successfuly sabotaged the payroll print-out and left me looking "inept." The New York City owner had lured me from another computer position, then threw me "on the garbage dump" after his success in not being charged for prejudice. Promotions don't always mean "moving up." Be aware of the issues before you agree to anything. If you are performing well where you are, it is best to be a success on a lower level than to move up to a stressful situation which could be your downfall.

You can use your time on a lower-paying job by self-esteem that you have found your niche and work is fun and rewarding. Two men in my past stayed in staid careers; instead of moving up or on to a better, more prestigious position because they felt "safe" i that job. To them, taking home a paycheck was more important than to feel successful and happy as they used their talents to aspire to greatness. One had a "career" wife so he spent his days going with the flow and succumbing to alcohol because of his low self-esteem. Both could have made it on a higher level but were afraid to try. Like the lowly drama director in "Marjorie Morningstat," he proved to be mediocre. When he tried to be better than he was, for her sake and at her urging, he was a failure. The writer became a person with low morals to fit in with those around him. The teacher achieved longevity but that's about all.

One adage is to bloom where you are planted. You must be clear about your purpose in life and work only on projects which give you fulfillment and quit multi-tasking, which is only time consuming and keeps you from reaching your potential. There are a lot of ways to go wring but only one way todo right. It helps to have an angel looking after you in all of life's undertakings. The secret of success and satisfaction in your job isn't working harder; it's working smarter.

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