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Product Description
Relationships at work tend to be interdependent, competitive, hierarchical, overexposed, and compulsory. Keeping the interests of yourself, your boss, your peers, your subordinates, your vendors, and your customers in alignment all the time is impossible. Meanwhile, you must also contend with competitors and unpredictable markets.
Thus, for most people, work involves a constant juggling of-and wrestling with-competing interests. Whether the stakes are pecuniary, psychological, or both, they are always on the line in every interaction at work. While the workplace is an environment more likely to provoke feelings of anger, the consequences of poorly managed anger in the workplace may be much greater than in other contexts. At the same time, if managed effectively, anger can be a positive and productive emotion producing valuable data, as well as considerable motivation.
Managing Anger in the Workplace will help you understand the costs and benefits of anger in the workplace; diagnose anger and common anger syndromes; use the underlying causes of anger as data to continually improve relationships, systems, practices, and policies; and manager anger in yourself, in others, and in your team.
About the Author
Donald E. Gibson is a master trainer for RainmakerThinking. He received his PhD and MBA from the University of California at Los Angeles, taught for six years at the Yale School of Management and is now Associate Professor of Management at the Dolan School of Business (Fairfield University, Fairfield, CT). Don is an expert on the attributes and impact of organizational role models, the management of emotions in organizations, anger in the workplace, and effective organizational communication. He has consulted to Pratt & Whitney, The Southern California Gas Company, and The Learning Incentive/Ben Bronz Academy.
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Inside This Book
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First Sentence:
THIS MORNING Mary got up on the wrong side of the bed. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
person feel betrayed, workplace anger, blocked goals, managed anger, angry individual, divergent values, perceived inequity, managing anger Key Phrases - Capitalized Phrases (CAPs): (learn more)
Case Examples Cont, Exercise Concluded, Case Example Cont, Great Good, Inventory Concluded New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
THIS MORNING Mary got up on the wrong side of the bed. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
person feel betrayed, workplace anger, blocked goals, managed anger, angry individual, divergent values, perceived inequity, managing anger Key Phrases - Capitalized Phrases (CAPs): (learn more)
Case Examples Cont, Exercise Concluded, Case Example Cont, Great Good, Inventory Concluded New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
3
books
cite this book:
- Performance Under Pressure: Managing Stress in the Workplace (Manager's Pocket Guide Series) by Heidi Wenk Somaz in Back Matter
- Managing the Generation Mix, 2nd Edition (Manager's Pocket Guide Series) by Bruce Tulgan in Back Matter
- From Conflict to Opportunity by James A. Cram on page 50
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What Do Customers Ultimately Buy After Viewing This Item?
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89% buy the item featured on this page: Managing Anger in the Workplace (Manager's Pocket Guide Series)$9.95 |
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11% buy How To Reduce Workplace Conflict And Stress: How Leaders And Their Employees Can Protect Their Sanity And Productivity From Tension And Turf Wars $10.19 |
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