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How To Reduce Workplace Conflict And Stress: How Leaders And Their Employees Can Protect Their Sanity And Productivity From Tension And Turf Wars (Paperback)

by Anna Maravelas (Author) "We must begin to acknowledge that something central to civilization is threatening to unravel..." (more)
Key Phrases: Cycle of Contempt, Cycles of Courage, Toll Free (more...)
5.0 out of 5 stars See all reviews (23 customer reviews)

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Frequently Bought Together

Customers buy this book with Resolving Conflicts at Work: Eight Strategies for Everyone on the Job by Kenneth Cloke

How To Reduce Workplace Conflict And Stress: How Leaders And Their Employees Can Protect Their Sanity And Productivity From Tension And Turf Wars + Resolving Conflicts at Work: Eight Strategies for Everyone on the Job
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  • Resolving Conflicts at Work: Eight Strategies for Everyone on the Job by Kenneth Cloke

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Editorial Reviews

Product Description
An alarming 88% of Americans cite hostility, desk-rage, and workplace incivility as top concerns. How to Reduce Workplace Conflict and Stress will help executives, supervisors, and managers-and the people that work for them-protect pride, profit and productivity from these disabling emotions. Protect your career and workplace from the hidden costs of workplace tension and hostility. With How to Reduce Workplace Conflict and Stress, you will learn how to:

* Handle the daily onslaught of frustration without losing momentum, mood or confidence. * Avoid the conflict and cynicism that drains profits, resources, and relationships. * Discover why anger makes people irrational, lonely, and depressed and how to quickly calm agitated colleagues and customers. * Experience the fiscal and personal benefits of being "hard on the problem and soft on the people." * Replace bitterness about the past with shared responsibility for the future. * Create a blame-resistant, emotionally resilient workforce.

"This is the insider's guide for navigating the frustrations, irritability, and incivility of organizational life. This book nails the problem and provides a beautiful, ground-breaking solution - one that restores pride and protects profits." - Ken Blanchard, co-author of The One Minute Manager and The One Minute Apology.

About the Author
Anna Maravelas, of TheraRising.com, is an expert in restoring trust and enhancing profitability. She consults and delivers hundreds of keynotes and seminars in the U.S. and abroad. Her clients include Fortune 500 companies, police departments, government bodies, and family-owned businesses. Her work has been featured on numerous business radio shows and in a variety of print media. --This text refers to the Paperback edition.


Product Details

  • Paperback: 223 pages
  • Publisher: Career Press (August 2005)
  • Language: English
  • ISBN-10: 1564148181
  • ISBN-13: 978-1564148186
  • Product Dimensions: 8.9 x 6 x 0.5 inches
  • Shipping Weight: 10.4 ounces (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars See all reviews (23 customer reviews)
  • Amazon.com Sales Rank: #50,579 in Books (See Bestsellers in Books)



What Do Customers Ultimately Buy After Viewing This Item?

How To Reduce Workplace Conflict And Stress: How Leaders And Their Employees Can Protect Their Sanity And Productivity From Tension And Turf Wars
88% buy the item featured on this page:
How To Reduce Workplace Conflict And Stress: How Leaders And Their Employees Can Protect Their Sanity And Productivity From Tension And Turf Wars 5.0 out of 5 stars (23)
$10.19
The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult Learners
4% buy
The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult Learners 5.0 out of 5 stars (5)
$23.07
Resolving Conflicts at Work: Eight Strategies for Everyone on the Job
3% buy
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$12.21
Difficult Conversations: How to Discuss what Matters Most
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Customer Reviews

23 Reviews
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Average Customer Review
5.0 out of 5 stars (23 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

 
3 of 3 people found the following review helpful:
5.0 out of 5 stars Completely Accurate!!!, May 25, 2007
By Mik Willy (Minnesota) - See all my reviews
I just lived through a major work place blow-up with a co-worker whom I've always struggled to get along with. During the blow-up I was repeatedly verbally attacked and accused. I also lost my temper. Being totally devastated, I sought out answers and advice from my pile of waiting to be read professional development books. Maravelas' book was near the top of my pile, so I picked it up. I had purchased it last summer - never opened it up. From the start she was right on with the level of hostility I have witnessed, her description of how we react, and everything else she writes about. I took out my highlighter which I never have done except for course work. My book is now full of yellow highlights.

I felt so strongly about what I had learned, that I mentioned it to our HR rep (who was brought in due to the severity of the blow-up). I also got the courage up to ask my manager to read it. I have never done anything like that before. I felt though, that the more people in the organization who have read the book, the stronger and more effective we can make our organization. This book has definitely help heal some of the wounds caused by the caustic relationship I've had with this co-working. Do I believe that everything will be fine from now on? No, my co-worker has not read the book and would take offense were I to suggest it. That said, I now have a much better understanding of why each of us responded as we did, and I now have some tools I can attempt to use during future interactions.

It's an easy read which I need to reread now that I'm am in a far better frame of mind. Anyone who works in an organization, especially those who are managers or need to work with others should read this book and apply what they read. Don't wait for that major, embarrassing, career hindering blow-up to take place before you do.
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2 of 2 people found the following review helpful:
5.0 out of 5 stars A Great and Very Useful Resource, November 5, 2006
By Randall Van Nostrand (Mill Valley, CA USA) - See all my reviews
(REAL NAME)   
I bought this book after reading an excerpt in 'O' magazine. What initially interested me was the author's approach to making change. The book is even better than I'd hoped. Anna's approach is simple, personal and very practical. And becuase she illustrates her suggestions with stories from her own experience the book is easy to read.
I also liked that I could start trying her suggestions right away- even before finishing the book. Following just two of her recommendations got me through a number of very sensitive and difficult meetings without giving into my usual knee jerk reactions. To date I've sent copies to 3 colleagues and just can't recommend this book enough.
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2 of 2 people found the following review helpful:
5.0 out of 5 stars The messages stay with you, August 7, 2006
By Gordon Hall (Aberdeen, Scotland) - See all my reviews
(REAL NAME)   
Anna provides so many messages that simply stay with me in my everyday life. They include avoiding judgement of people and taking time to appreciate the context or the system in which they work. The downward spiral on relationships when I am tempted into hostility and blame. The need to feed the positive loving energy we all have and starve out our negativity, etc etc. This is an inspiring, as well as a very useful, book
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Most Recent Customer Reviews

5.0 out of 5 stars Insights into personal and interpersonal conflict so that we can create a world where we can become better human beings
This is one of those key books that any person who is interested in conflict resolution and learning about oneself should have in their shelves. Read more
Published 1 day ago by Macarena Mata-Porras

5.0 out of 5 stars Just what we need today!
One might say that the current economic environment is a recipe for increased stress both in the home and in the workplace. Read more
Published 4 months ago by Shelley Bibeau

5.0 out of 5 stars Fantastic.
Anna Maravelas gets it! Several books and years ago, I wrote a review for Mobbing. I had been disappointed that there was no prescription for turning a hostile organization... Read more
Published 8 months ago by Carolyn Thornlow

5.0 out of 5 stars Must read for a happy, healthy, long life!
This book is just what I have been looking for to help me with some of the issues I have struggled with all my life. Read more
Published 9 months ago by Vanessa L.

5.0 out of 5 stars Inspiring
This book is a logical explination of how to vew others in the right perspective. Included are concrete peacemaking ideas for the workplace. Read more
Published 9 months ago by Sissy Dillinger

5.0 out of 5 stars How to reduce workplace conflict and stress by Anna Maravelas
This material was an epiphany for me..
Anna's training at the county was illuminating in that it suddenly started answering questions I had about myself an life in general;... Read more
Published 16 months ago by raluca octav

5.0 out of 5 stars How to Reduce Workplace Conflict and Stress
Excellent book that will help you control your temper and maintain relationships in the midst of daily conflicts and frustration. Read more
Published 16 months ago by C. Weaver

5.0 out of 5 stars How to make life smoother
My company is rapidly growing and naturally has lots of conflict. this book has helped me better handle the situations. Read more
Published 21 months ago by Darin Jensen

5.0 out of 5 stars Workplace Conflict in Healthcare
Conflict in the changing healthcare environment is prevalent. Everyone is stressed and sometimes out of control! Read more
Published on March 18, 2007 by Judi Painter

5.0 out of 5 stars Karen S. Hoffman-The IDEA Coach
Wow.

Was I blessed to "discover" this book!

Synchronicity led me to "How to Reduce Workplace Conflict and Stress". Read more
Published on October 21, 2006 by Karen Hoffman

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