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The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary (Hardcover)

by Mark Sanborn (Author) "I first met a "Fred" just after purchasing what I called a "new" old house..." (more)
Key Phrases: postal carrier, Fred the Postman, Fred Factor, Developing Other Freds (more...)

4.6 out of 5 stars See all reviews (83 customer reviews)

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Editorial Reviews

Review

?The Fred Factor is a powerful, poignant parable of success. It?s about going the extra mile and always doing more than is expected. It is revolutionary, yet simple. It is life changing.?
--Brian Tracy, author of Focal Point and Goals: How to Get Everything You Want?Faster Than You Ever Thought Possible

-- Review --This text refers to the Hardcover edition.

Review
“The Fred Factor is a powerful, poignant parable of success. It’s about going the extra mile and always doing more than is expected. It is revolutionary, yet simple. It is life changing.”
--Brian Tracy, author of Focal Point and Goals: How to Get Everything You Want—Faster Than You Ever Thought Possible

See all Editorial Reviews

Product Details

Hardcover: 128 pages
Publisher: Broadway Business; 1 edition (April 20, 2004)
Language: English
ISBN-10: 0385513518
ISBN-13: 978-0385513517
Product Dimensions: 7.6 x 5.2 x 0.6 inches
Shipping Weight: 8 ounces (View shipping rates and policies)

Average Customer Review: 4.6 out of 5 stars See all reviews (83 customer reviews)

Amazon.com Sales Rank: #2,717 in Books (See Bestsellers in Books)

Popular in these categories: (What's this?)

#7 in	Books > Religion & Spirituality > Christianity > Christian Living > Business
#17 in	Books > Business & Investing > Business Life > Motivation & Self-Improvement
#35 in	Books > Business & Investing > Management & Leadership > Motivational

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Inside This Book (learn more)

First Sentence:
I first met a "Fred" just after purchasing what I called a "new" old house. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
postal carrier

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Fred the Postman, Fred Factor, Developing Other Freds, Fred Sightings, Everyone Makes, American Express, Reinvent Yourself Regularly, The Fred Principles, Success Is Built, Postal Service, San Francisco

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Citations (learn more)

This book cites 5 books:

Fred Factor by Mark Sanborn on 4 pages
The Greatest Management Principle in the World by Michael Leboeuf on page 81
The Velveteen Rabbit by Elizabeth Chandler on page 38
Teambuilt: Making Teamwork Work by Mark Sanborn in Back Matter
Meditations for the Road Warrior by Mark Sanborn in Back Matter

1 book cites this book:

The Grass is Always Greener When You Water It by Tony Fadool in Back Matter

What Do Customers Ultimately Buy After Viewing This Item?

	94% buy the item featured on this page: The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary 4.6 out of 5 stars (83) $10.85
	2% buy You Don't Need a Title to Be a Leader: How Anyone, Anywhere, Can Make a Positive Difference 4.5 out of 5 stars (33) $10.17
	2% buy The Power of Small: Why Little Things Make All the Difference 4.2 out of 5 stars (12) $12.21
	1% buy The Encore Effect: How to Achieve Remarkable Performance in Anything You Do 4.4 out of 5 stars (18) $10.85

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Customer Reviews

83 Reviews

5 star:		(60)
4 star:		(14)
3 star:		(5)
2 star:		(3)
1 star:		(1)

Average Customer Review

4.6 out of 5 stars (83 customer reviews)

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Most Helpful Customer Reviews

24 of 28 people found the following review helpful:

5.0 out of 5 stars Nice review of the value of going the extra mail, May 20, 2005

By	Henry Cate III (CA. United States) - See all my reviews (REAL NAME)

This short book focuses on a mailman Mark Sanborn met, a man named Fred. When the author first met Fred, Fred took an effort to get to know his new customer, and find ways to do a better job as a mailman. This book about the value of doing a better job, how to build relationships, and why we should take initiative. In short by going the extra mile we'll have a better life, and others will benefit.

It is a good book, and a short book. It is well written. The book is entertaining and at the same time makes many good points.

The first of four sections covers how the author met Fred the mailman, and how very quickly the author realized that Fred was a superstar mail carrier. The basics of what a "Fred" is are explored, and then the author mentions sightings of other "Freds."

The second section explains how you can become a Fred. Basically you need to build relationships with others so you know them well enough to then be able to be create, take initiative and make a difference.

The third section gives pointers on how you can help others grow into being Freds. The basic steps are to:

1) Find - how do you recognize a Fred
2) Reward - how should Freds be rewarded
3) Educate - how help people improve their Fredness
4) Demonstrate - model the correct behavior

The final section recounts the value and importance of being a Fred.

This is a book worth reading. It provides a good reminder and motivation to go the extra mile and do a better job.

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18 of 21 people found the following review helpful:

5.0 out of 5 stars It doesn't take much to stand out, August 7, 2004

By	Paul (Philadelphia) - See all my reviews

Ever had a waiter ask, "Somethin' to drink?" while you look at your menu? How about a hotel clerk that says "Help you" like a question or a secretary who says "may I ask what this is in reference to?" when you try to call someone? The fact is, we hear so many monotone responses so often that "excuse me" "nice to meet you" and "have a nice day" seem to have no meaning at all. But then there's Fred, the guy who looks you in the eye, goes the extra mile, and adds a personal touch to the service he provides you. In today's ever-so-competitive markets, you'd think the personal touch approach would be second nature. The thing is, it's not, and this probably won't change. Sanborn isn't trying to teach clever people a shortcut--he's simply trying to remind us that genuine effort and a personal approach will never go out of style.

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24 of 29 people found the following review helpful:

5.0 out of 5 stars The HEART of business., August 25, 2004

By	J. Calloway (Nashville, TN USA) - See all my reviews (REAL NAME)

What I love about The Fred Factor is that it counters the notion that to succeed in business means somehow abandoning your values. Mark Sanborn makes a case that success in business, or life, for that matter, is a matter of embracing the values of service, caring, and doing the right thing. This is a book that should be standard issue for every employee of every company. Outstanding!

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Most Recent Customer Reviews

4.0 out of 5 stars Fred Factor - help my Finance Dept give great service
This book is such a quick read and inspires us to give the best to our customers. My group is a Finance Dept and our customers are almost all internal company ones. Read more

Published 1 month ago by Robin Adams

5.0 out of 5 stars The Fred Factor
I've worked in special education for over 30 years, and found I could still be inspired by an author to make a difference in the workplace. Read more

Published 2 months ago by School Buddy

3.0 out of 5 stars simple tips on how to make the life around you better by working on yourself first
decent book using stories about a USPS delivery man who changed the lives of others around him by his demeanor, character, and way he treated others. Read more

Published 2 months ago by brentgrab

Published 2 months ago

5.0 out of 5 stars Passion Reignited
If your business sizzle has fizzled, then read this book. You'll reignite your passion and re-energize your purpose. Don't wait - read it now! Read more

Published 3 months ago by Susan Bock

2.0 out of 5 stars I Wanted More!
I really tried to like this book, but after getting the point on page one, I was looking for more. Yet for me there was no more. Read more

Published 3 months ago by Kim

4.0 out of 5 stars Good concept. Easy read.
The Fred Factor reminds each of us that we need to give exceptional service to everyone in our lives from customers to co-workers to our own families.

Published 4 months ago by S. Rose

4.0 out of 5 stars Are You A Fred?
In The Fred Factor, Mark Sanborn describes a postal carrier whose name is Fred. When Sanborn moved to the Denver area and purchased a home, his mail man took the time to introduce... Read more

Published 4 months ago by Andrew R. Allen

4.0 out of 5 stars The Fred Factor
Easy Read. Well Written. Reminds you of the basics that we need to revisit often. I am in sales and have purchased copies for my customers. Read more

Published 4 months ago by Lisa Lane

5.0 out of 5 stars Inspiring read --> Applies to all walks of work
This is an interesting read, and truely applies to any service sector employees(which we are mostly in the US). Read more

Published 6 months ago by Kishore Dandu

› See all 83 customer reviews...

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