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Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results (Hardcover)

by Paul R. Niven (Author) "The purpose of this opening chapter is to provide you with an overview of Performance Measurement and the Balanced Scorecard system..." (more)
Key Phrases: scorecard champion, customer loyalty rating, operationally excellent company, Nova Scotia Power, New York, Harvard Business Review (more...)

4.5 out of 5 stars See all reviews (23 customer reviews)

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Editorial Reviews

Review
"Paul Niven's latest book Balanced Scorecard Step by Step: Maximizing Performance and Maintaining Results was written to fill the considerable void that exists between Balanced Scorecard theory and application" (BetterManagement.com, March 2002)

Product Description
Niven shares his extensive experience in developing Balanced Scorecards for Fortune 1000, public sector, and not-for-profit organizations. He provides insight on and practical solutions for developing performance objectives and measures that faithfully translate strategy.

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Product Details

Hardcover: 334 pages
Publisher: Wiley; 1st edition (March 15, 2002)
Language: English
ISBN-10: 0471078727
ISBN-13: 978-0471078722
Product Dimensions: 9.2 x 6.3 x 1.1 inches
Shipping Weight: 1.5 pounds

Average Customer Review: 4.5 out of 5 stars See all reviews (23 customer reviews)

Amazon.com Sales Rank: #516,501 in Books (See Bestsellers in Books)

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Inside This Book (learn more)

First Sentence:
The purpose of this opening chapter is to provide you with an overview of Performance Measurement and the Balanced Scorecard system. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
scorecard champion, customer loyalty rating, operationally excellent company, internal process perspective, organizational change expert, shared service units, internal process measures, strategic management system, strategic story, core outcome measures, lagging measures, executive workshop, lag indicators, nonfinancial indicators, employee learning, rolling forecasts, customer value proposition, lead indicators, executive sponsorship, missing measures, stretch targets, growth perspective, strategy map, lagging indicators, executive interviews

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Nova Scotia Power, New York, Harvard Business Review, Harvard Business School Press, United States, The Strategy Focused Organization, Travel Management, Harvard Management Update, Peter Drucker, Bill Jensen, Customer Customer, Frank Vito, Henry Mintzberg, Jim Collins, Michael Porter, San Francisco, Chapel Hill, Harper Business, John Kotter, Keeping Score, Leading Change, Lord Kelvin, Perseus Publishing, Strategy Safari, The Free Press

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Citations (learn more)

This book cites 34 books:

Strategy Safari: A Guided Tour Through the Wilds of Strategic Management (Financial Times Series) by Henry Mintzberg on 4 pages
Leading Change by John P. Kotter on 4 pages
Built to Last: Successful Habits of Visionary Companies by James C. Collins on 4 pages
Competing for the Future by Gary Hamel on page 95, page 136, and page 143
Strategic Management: Analysis and Action by Kenneth J. Hatten on page 14, and page 142

See all 34 books this book cites

12 books cite this book:

Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies by Paul R. Niven on page 74, and page 224
Return on Investment in Training and Performance Improvement Programs, Second Edition (Improving Human Performance) by Jack J. Phillips PhD in Human Resource Management. on page 177
The Complete Idiot's Guide to Successful Outsourcing by Gene Marks on page 211
A-Z of Management Concepts and Models by Bengt Karlof on page 11
Case Studies in Performance Management: A Guide from the Experts (Wiley and SAS Business Series) by Tony C. Adkins in Back Matter

See all 12 books citing this book

Books on Related Topics (learn more)

Performance Dashboards by Wayne W. Eckerson

Discusses:

The Balanced Scorecard by Robert S. Kaplan

Discusses:

Strategy Maps by Robert S. Kaplan

Discusses:

The Strategy-Focused Organization by Robert S. Kaplan

Discusses:

What Do Customers Ultimately Buy After Viewing This Item?

	69% buy the item featured on this page: Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results 4.5 out of 5 stars (23)
	11% buy The Balanced Scorecard: Translating Strategy into Action 4.1 out of 5 stars (55) $26.37
	8% buy Key Performance Indicators: Developing, Implementing,and Using Winning KPIs 4.1 out of 5 stars (11) $29.70
	8% buy Balanced Scorecards & Operational Dashboards with Microsoft Excel 4.9 out of 5 stars (9) $31.49

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Customer Reviews

23 Reviews

5 star:		(18)
4 star:		(3)
3 star:		(0)
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Average Customer Review

4.5 out of 5 stars (23 customer reviews)

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Most Helpful Customer Reviews

72 of 76 people found the following review helpful:

5.0 out of 5 stars Should Charge $250,000 Or More For This Book..., June 18, 2003

By	The Distressed Privateer "Distressed Privateer" (New York City) - See all my reviews

This book gives you the power to say "Thank you, but no thank you" to the legions of high-priced consultants (like myself) who offer to help design, establish and implement your company's balanced scorecard.

While Robert Kaplan did write the introduction, he and Norton must be very dissappointed that they didn't write this book -- I'm certainly sorry that I didn't write it. Author Paul R. Niven provides all the tools, methodologies and steps necessary to create and execute your own balanced scorecard. He's held nothing back. It's all here. Whether you lead a local non-profit or are the CEO of a Fortune Global 500 corporation (like my clients), Niven has provided detailed step-by-step instructions for both of the key phases of the balanced scorecard project:

I. Planning Stage:
Step One: Develop objectives
Step Two: Determine appropriate organizational unit(s).
Step Three: Gain executive sponsorship.
Step Four: Build your balanced scorecard team.

Step Five: Formulate your project plan.
Step Six: Develop a communication plan.

II. Development Stage:
Step One: Gather and distribute background material.
Step Two: Develop mission, values, vision, and strategy.
Step Three: Conduct extensive interviews.
Step Four: Develop objectives and measures.
Step Five: Develop cause-and-effet linkages.
Step Six: Establish targest for your measures.
Step Seven: Develop the implementation plan.

This book is fantastic. In fact, I'm thinking about placing a bulk order for the book to give to all my clients. On second thought, why give away all the "secrets?" Seriously, this is one of the best business and management books I've read this year. Overall grade: AAA+++/Highly Recommended.

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27 of 27 people found the following review helpful:

5.0 out of 5 stars Maximizing Scorecard Results, March 28, 2002

By A Customer

As a recently retired Bank Executive, I have to say that I wish this book had been published when I was still working, as it would have helped me and others at the Bank in developing a better understanding on how to obtain ALL of the benefits of the scorecard process. It's clear to me after reading Niven's book that we really didn't do a thorough job of implementing the Scorecard process, yet interestingly enough, we managed to enjoy many benefits which otherwise would have alluded us! We didn't use any outside expertise to assist us with installing the system and I think, in retrospect, this may have been a mistake. Niven's book is very well written and I was impressed with the many sources he referenced. The book can be of considerable value to those contemplating the implementation of the Scorecard as well as those who are using it now but are unsure of how well they've done in implementing amd maintaining it. Niven's approach to explaining all aspects of the process makes for easy reading to the layman. A must read for all executives!

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25 of 25 people found the following review helpful:

5.0 out of 5 stars Highly Recommended!, June 4, 2002

By	Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews (TOP 50 REVIEWER) (REAL NAME)

In Balanced Scorecard Step-by-Step, Paul R. Niven expands upon the balanced scorecard methodology he originally developed with Dave Norton 10 years earlier. Balanced Scorecard is designed to focus an entire organization on implementing and improving its strategy. In this book, Niven puts the Balanced Scorecard approach into practice, focusing on the details of implementation and the role of leadership in establishing and maintaining the program. We from getAbstract recommend this book for any executive looking for nuts-and-bolts knowledge about a performance measurement system that grew into a comprehensive management philosophy.

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Most Recent Customer Reviews

1.0 out of 5 stars A bit of a disappointment
I was looking for something to supplement Kaplan & Norton ... some different Strategy Map illustrations, etc. Read more

Published 13 months ago by Lewis Lake

5.0 out of 5 stars High Marks for a Balance Scorecard
Truely a good strategic book for any organization. This book covers graduate theory and explains well in details; taking you step by step in the Scorecard practices.

Published 15 months ago by A. Nalicat

4.0 out of 5 stars An excellent tool for those intangibles
Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results

This book was an excellent resource on the Balanced Scorecard. Mr. Read more

Published 16 months ago by Proud Cottonbaler

5.0 out of 5 stars Janet Z's reveiw
I read this book for a graduate accounting information systems' class and I LOVED IT!!! This book does a awesome job at presenting necessary information that all businesses... Read more

Published 16 months ago by Janet L. Zerby

5.0 out of 5 stars Excellent insight into the practical aspects of BSC
Much more than "what is the BSC!" This book gave me the practical background necessary to forge ahead in my company with the BSC. Read more

Published 19 months ago by Chad M. Johnson

5.0 out of 5 stars Excellent guide for todays business leader
This book is an excellent guide for today's business leader, in helping him or her develop a comprehensive understanding of what is important to run a business, and also, what... Read more

Published 22 months ago by F. S. Buchman

5.0 out of 5 stars Step-by-step to answers
I really recommended this book to anyone who are interesting to implement BSC methodology. For those who has some BSC ground and try to put BSC in work this book will clarify each... Read more

Published 23 months ago by Miki

4.0 out of 5 stars Practical application of Kaplan and Norton
As a MBA (Enterprise) student I found this book very useful in the preparation of a balanced scorecard for an assessment. Read more

Published 23 months ago by P. D. Olsen

4.0 out of 5 stars Good Know How for inexperience colsultants
As we are trying to build up the Balance Scorecard in our company, we have read the material published by Norton and Kaplan and also we had trainig on BSC as well. Read more

Published on January 3, 2007 by JSAENZ

5.0 out of 5 stars Well organized, well written....nice to read.
Mr. Niven has done an excellent job. It is easier and more entertaining to read his book than the books by the masters of BSC (Kaplan and Norton). Read more

Published on October 29, 2005 by Jose Ernesto Passos

› See all 23 customer reviews...

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