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MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft® Windows® XP Operating System, Second Edition (Pro-Certification)
 
 
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MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft® Windows® XP Operating System, Second Edition (Pro-Certification) (Hardcover)

~ Walter Glenn (Author), (Author) "The purpose of this training kit is to teach you to support end users who run Microsoft Windows XP Professional in a corporate environment of..." (more)
Key Phrases: installing windows, simple file sharing, system configuration utility, Internet Explorer, Windows Firewall, Correct Answers (more...)
4.0 out of 5 stars  See all reviews (43 customer reviews)
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MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft® Windows® XP Operating System, Second Edition (Pro-Certification) + MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on Microsoft® Windows® XP, Second Edition (Pro-Certification) + MCSA/MCSE Self-Paced Training Kit (Exam 70-270): Installing, Configuring, and Administering Microsoft® Windows® XP Professional, Second Edition (Pro-Certification)
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Editorial Reviews

Product Description

Now fully updated for Windows XP Service Pack 2, this all-in-one training kit provides in-depth preparation, practice, and review for one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST). Covering Exam 70-271, this kit packs the tools and features exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job.

Focusing on building your ability to resolve end-user incident requests by configuring and troubleshooting the Windows XP operating system in the corporate or home environment, this official study guide covers system installation, managing access to resources, configuring and troubleshooting hardware devices and drivers, configuring and troubleshooting the desktop and user environments, and troubleshooting network protocols and services.

Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers—including pointers back to the book for further study. You also get a 120-day evaluation version of Windows XP software and other resources on the CD, making this kit an exceptional value and a great



From the Publisher

Fully updated for Windows XP Service Pack 2, this kit provides in-depth preparation for the skills measured by the MCDST exam—and on the job!

Key Book Benefits:

NEW—Fully updated for Windows XP Service Pack 2 In-depth coverage by an exam-certified author on Exam 70-271 objectives, plus instructive case studies and troubleshooting scenarios Readiness Review Suite featuring 425 questions and multiple testing options 120-day evaluation version of Windows XP software with Service Pack 2 Features eBook in PDF format Microsoft Computer Dictionary, Fifth Edition, eBook

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More About the Authors

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Walter J. Glenn
Walter J. Glenn
Tony Northrup
Tony Northrup
Michael T. Simpson
Michael T. Simpson
Tony Northrup
Tony Northrup

Front Cover | Table of Contents | First Pages | Index | Surprise Me!
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First Sentence:
The purpose of this training kit is to teach you to support end users who run Microsoft Windows XP Professional in a corporate environment of Windows XP Home Edition in a home or small business environment and to prepare you for the 70-271 MCDST exam. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
installing windows, simple file sharing, system configuration utility, recovery console, windows catalog, computer administrator, root hub, startup problems, audit policy, interactive logon, exam objectives, account lockout policy, remote installation services, supporting users, printer priority, alternate configuration, troubleshoot name resolution issues, driver signing, troubleshoot storage devices, troubleshoot security settings, dynamic disk database, troubleshoot local user, review the lesson materials, troubleshooting hard disks, troubleshoot remote connections
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Internet Explorer, Windows Firewall, Correct Answers, Home Edition, Control Panel, Device Manager, Service Pack, Internet Options, Quick Launch, Cancel Figure, Remote Desktop, Full Control, Microsoft Windows, Supporting Windows, Computer Management, Review Page, System Properties, Disk Management, Lesson Summary, Regional And Language Options, All Programs, Add Hardware Wizard, Active Directory, Folder Options, Case Scenario Exercises
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Customer Reviews

43 Reviews
5 star:
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4 star:
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Average Customer Review
4.0 out of 5 stars (43 customer reviews)
 
 
 
 
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37 of 40 people found the following review helpful:
4.0 out of 5 stars microsoft finally got it right, January 24, 2005
By Don V "pacificite" (pacifica, ca USA) - See all my reviews
This review is from: MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft Windows XP Operating System (Pro - Certification) (Paperback)
microsoft has finally figured out how to write a book for their certifications. hire someone outside their organization to do it. previous books have always fallen woefully short of teaching a person to the point that they can come close to passing the test. this book accomplishes this goal. admittedly, this is a verrrry simple and easy test. but i did find the objectives covered adequately to figure out the answers. this was microsoft's big failing in previous books. they skimmed over or inadequately explained the topic and then hit you with detailed and complex scenarios on the exam that were several levels more advanced than what they taugh you. this book brings you to the level you need to be able to figure out the answers you need. this is what microsoft should have been doing all along. kudos to them.
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27 of 29 people found the following review helpful:
5.0 out of 5 stars This did the trick--I passed!, July 17, 2004
By A Customer
This review is from: MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System (Pro - Certification) (Hardcover)
I've been a heldesk technician for less than a year, so I was nervous about taking the exam. I bought this book and the Exam Cram, and they did the trick--especially this book. The book is easy to follow, has all the basics, and gives you good test prep drill too. In retrospect I probably didn't need the Exam Cram. In fact, the other book that was pretty useful is the Windows XP Resource Kit, edition 2.
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14 of 14 people found the following review helpful:
4.0 out of 5 stars A must if you need to pass the first time., September 23, 2006
By R. J Kaucher (Cincinnati, OH) - See all my reviews
(REAL NAME)      
Depending on your experience this may be the only book you need to pass the 70-721 exam. I did require additional material but this book was certainly the major reason that I passed the exam with a 917 score.

The only reason why I gave this book four stars and not five is because of the practice test. The practice test was very useful, and I was using it repeatedly for reviews, taking four practice exams in the week leading up to my test. But the questions and answers in certification mode were some times ambiguous and on one occasion the question presented the user with the incorrect graphic to click on to give an answer. This left me to wonder if I should be clicking on the "advanced" tab even though the wrong dialog was shown or should I click in the area where the "advanced" tab would be located on the correct dialog? In spite of these errors the questions in the practice test were exceptionally useful for locating holes in my knowledge which I was then able to fill by finding and studying material in other resources such as knowledge base articles on the Microsoft web site.

Since I purchased this book and began my studies (I wanted to get some work experience before taking the test) I have found the information and tips in this material, the book and the testing software, immensely useful from a practical stand point. Even the most obscure knowledge found in this book has aided me in resolving real user issues on the job. At my current job as a desk top technician, if my colleagues have an issue relating to Windows XP that they do not know how to solve they come to me before they escalate it. One case is where the guy next to me received a call from a user whose key board was acting abnormally. He had to press in the key and hold it down for more than the normal time to get the letter he was typing to appear. I knew immediately that FilterKeys had been enabled and I was able to tell my coworker exactly how to disable it due to having missed the question nearly five times in the practice tests and finally memorizing everything I could about accessibility options out of frustration with myself.

The practice test has 300+ questions, far more than included in any other testing resource. If you want to pass the 70-721 exam you will need this book.
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Most Recent Customer Reviews

5.0 out of 5 stars Amazon continue to impress
Yet again Amazon has impressed me. Book prices in Australia are ridiculously expensive. I was able to get this and 70-272 and two other unrelated books for less than the price of... Read more
Published 1 month ago by D. J. Waugh

5.0 out of 5 stars Potpourri Products Review
This seller definitely delivers!! Product was in exactly stated condition, (new & and complete,) and delivered very quickly even though regular mail. Read more
Published 1 month ago by Continuing Ed

2.0 out of 5 stars Exam 70-271
The book arrived very late.....two weeks after I ordered, was a bit dissappointed because I anticipated that the book will arrive early.
Published 6 months ago by nikki

5.0 out of 5 stars Great Service
Book arrived unharmed. Great condition will buy again from this company.

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Published 7 months ago by Jerry R. Hallstrand

5.0 out of 5 stars MCDST review
It is an easy to follow book but you must already have a grounding for PC's before starting this type of course. It is divided into sections and the index is easy to use. Read more
Published 7 months ago by Chris Bull

4.0 out of 5 stars Good, brief, and repetitive. May sound boring but...
Good, brief, and repetitive. May sound boring but it is good for short attentioned span people or people with only just have a short attention. Read more
Published 8 months ago by T. Nguyen

5.0 out of 5 stars Well done
Ordered, shipped (with usps), fast delivery ,good condition.
All is it should be.

Leopold
Published 17 months ago by Curacao_dejavu

5.0 out of 5 stars Only text needed for test
This was the only book I bought before taking the test. I used the discount voucher included with the book and after studying for two weeks passed the Exam. Read more
Published 18 months ago by C. Reeves

2.0 out of 5 stars Did not help me
This book did not help me much. I work as a Desktop Support Tech for a large business. Too many mistakes particularly when you use "Readiness Review Suite". I spent $50. Read more
Published 19 months ago by Sergey Ovsyannikov

2.0 out of 5 stars Decent XP Reference, Horrible Test Prep
I read through the book cover to cover, and as I took the mini-quizes at the end of each section I was answering just about every question correctly. Read more
Published 19 months ago by J. Paquette

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