Join Amazon Prime and ship Two-Day for free and Overnight for $3.99. Already a member? Sign in.

Improving Performance and over 300,000 other books are available for Amazon Kindle � Amazon�s new wireless reading device. Learn more

Quantity:

More Buying Choices

82 used & new from $17.00

Have one to sell? Sell yours here

Share with Friends

See all product images
See all 2 customer images

Share your own customer images

Search inside this book

Start reading Improving Performance on your Kindle in under a minute. Don�t have a Kindle? Get yours here.

Improving Performance: How to Manage the White Space in the Organization Chart (Jossey Bass Business and Management Series) (Hardcover)

by Geary A. Rummler (Author), Alan P. Brache (Author) "Many managers don't understand their businesses..." (more)
Key Phrases: process subgoals, management support the strategy, housekeeping process, Organization Level, Performer Level, Process Level (more...)

4.9 out of 5 stars See all reviews (18 customer reviews)

List Price:	$52.00
Price:	$32.38 & this item ships for FREE with Super Saver Shipping. Details
You Save:	$19.62 (38%)

Upgrade this book for $10.00 more, and you can read, search, and annotate every page online. See details

In Stock.
Ships from and sold by Amazon.com. Gift-wrap available.

Want it delivered Monday, July 13? Choose One-Day Shipping at checkout. Details

39 new from $21.95 43 used from $17.00

Also Available in:	List Price:	Our Price:	Other Offers:
Kindle Edition (Kindle Book)		$29.14
Hardcover (1st)			99 used & new from $0.01

Frequently Bought Together

Customers Who Bought This Item Also Bought

How Organizations Work: Taking a Holistic Approach to Enterprise Health

by Alan P. Brache

4.8 out of 5 stars (5) $21.96

Handbook of Organizational Performance

by Thomas C Mawhinney

$64.95

Managing Sideways

by Price Pritchett

5.0 out of 5 stars (2) $10.95

Competing in the Information Age: Align in the Sand

by Jerry N. Luftman

3.5 out of 5 stars (2) $49.50

Human Competence: Engineering Worthy Performance (Essential Knowledge Resource)

by Thomas F. Gilbert

5.0 out of 5 stars (4) $40.50

› Explore similar items

Editorial Reviews

Product Description
Streamline the processes vital to optimum performance

With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today's challenge of managing change. With multiple charts, checklists, hands-on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank.

From the Inside Flap
With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today's challenge of managing change. With multiple charts, checklists, hands-on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank.

See all Editorial Reviews

Product Details

Hardcover: 256 pages
Publisher: Jossey-Bass; 2 edition (May 12, 1995)
Language: English
ISBN-10: 0787900907
ISBN-13: 978-0787900908
Product Dimensions: 10 x 6.9 x 1 inches
Shipping Weight: 1.4 pounds (View shipping rates and policies)

Average Customer Review: 4.9 out of 5 stars See all reviews (18 customer reviews)

Amazon.com Sales Rank: #61,687 in Books (See Bestsellers in Books)
Popular in this category: (What's this?)
#11 in Books > Professional & Technical > Engineering > Industrial, Manufacturing & Operational Systems > Productivity

Would you like to update product info or give feedback on images?

Inside This Book (learn more)

First Sentence:
Many managers don't understand their businesses. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
process subgoals, management support the strategy, housekeeping process, relationship map, performance improvement opportunities, loss notices, job outputs, critical business issues, claim reps

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Organization Level, Performer Level, Process Level, Human Performance System, Process Owner, Nine Performance Variables, Organization Design, Responsibility Matrix, Organization Management, Ace Copiers, Critical Business Issue, Job Management, Steering Team, Design Team, Individual Capacity, Performance Specifications, Process Design, Computec Order Filling, Process Teams, Goal Management, Resource Management, Responsibility Matrices, Task Interference, The Performance Variables, Critical Process Issue

New!
Books on Related Topics | Concordance | Text Stats

Citations (learn more)

This book cites 24 books:

Human Competence: Engineering Worthy Performance (ISPI Tribute Edition) by Thomas F. Gilbert on page 215, and Back Matter
Human Competence by Thomas F. Gilbert on page 215, and Back Matter
Systems Thinking, Systems Practice: Includes a 30-Year Retrospective by Peter Checkland in Back Matter
Social Psychology by Arnold S. Kahn in Back Matter
Economics of Defense in the Nuclear Age by Charles J. Hitch in Back Matter

See all 24 books this book cites

91 books cite this book:

Perspectives on Business Modelling: Understanding and Changing Organisations by Anders G. Nilsson on 5 pages
Human Performance Improvement, Building practitioner competence (Improving Human Performance) by Stephen B. King Ph.D. on 5 pages
Performance Interventions by Jim Fuller on 5 pages
HPI Essentials by George Piskurich on 4 pages
Strategic Business Partner: Aligning People Strategies with Business Goals by Dana Gaines Robinson on 4 pages

See all 91 books citing this book

Books on Related Topics (learn more)

High Impact Learning by Robert O. Brinkerhoff

Discusses:

Workplace Learning & Performance Roles by William J. Rothwell

Discusses:

Human Performance Improvement, Second Edition by William J. Rothwell

Discusses:

What Do Customers Ultimately Buy After Viewing This Item?

	93% buy the item featured on this page: Improving Performance: How to Manage the White Space in the Organization Chart (Jossey Bass Business and Management Series) 4.9 out of 5 stars (18) $32.38
	3% buy Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press) 4.5 out of 5 stars (11) $33.36
	2% buy Performance Consulting: A Practical Guide for HR and Learning Professionals 4.4 out of 5 stars (10) $26.95
	2% buy Process Mapping, Process Improvement and Process Management 4.6 out of 5 stars (10) $29.95

Explore similar items

Tags Customers Associate with This Product

(What's this?)

Click on a tag to find related items, discussions, and people.

boston(1)

consulting(1)

org development(1)

performance(1)

process(1)

See all 7 tags...

Help others find this product — tag it for Amazon search

No one has tagged this product for Amazon search yet. Why not be the first to suggest a search for which it should appear?

Sell a Digital Version of This Book in the Kindle Store

If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store. Learn more

Customer Reviews

18 Reviews

5 star:		(17)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(0)

Average Customer Review

4.9 out of 5 stars (18 customer reviews)

Share your thoughts with other customers:

Create your own review

Most Helpful Customer Reviews

24 of 28 people found the following review helpful:

5.0 out of 5 stars A must read for Managers, Process Designers and Six Sigma, September 12, 2001

By	"mpmcdonald" (St. Charles, Illinois USA) - See all my reviews

People had been telling me to read this book for over two years and I always put it off. First it was the Internet and eCommerce. Then it was Six Sigma. Now I have had a chance to read this book and regret my delay. This book is a gem of factual, example filled, and focused insight and understanding. This is a true manual for changing processes and

First the book provides a clear roadmap for process change. It defines the individual steps necessary as well as the interconnection points between the organization, its processes, measurements and other elements. While you may not agree with all of the points -- the completeness will give you more than enough ideas to be of value.

Second, the book is well populated with detailed graphical examples that illustrate the concepts and thier intent. The level of detail, the practicality and the realism of the examples allows you to study the issue, understand it and find parallels in your own business.

Lastly, the book is complete it covers issues related to process design, implementation, process owners, measurement and management. Many people write whole books on one of these aspects however Rummler and Brache have covered them all in a focused and informative text.

I highly recommend this book for anyone looking to implement process management, six sigma, or other related changes. The book provides the details often left out of texts associated with six sigma. It provides a completeness often missing from process management and design texts.

The only drawback to the book is that its writing style is a bit dry and the book, written in 1995 does not cover many of the process innovations enabled through the Internet. Otherwise this book is a real winner and well worth your attention.

Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)

10 of 10 people found the following review helpful:

5.0 out of 5 stars The best, jargon-less, practical guide to process improvemnt, December 14, 1996

By A Customer

By far the best, most practical guide to the real work of identifying, analyzing, validating and improving processes in the business organization. Beginning with the necessary, and otherwise neglected, holistic view of the organization, the book sets forth a rational, clear and yet simple view of the organizational skeleton, process levels and interdependencies. The authors provide body, substance and practical tools & guidance to actually doing the work and achieving the benefits of process improvement (versus the rhetoric, generalities and limited anecdotal examples from all others). Highly recommend

Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)

14 of 16 people found the following review helpful:

5.0 out of 5 stars Highly recommended, January 26, 1998

By	pfs@fta.com (Portland, OR) - See all my reviews

This is a text book, not a breezy read. It is also a cook book, where the authors tell you not only what needs to be done (common) but how to do it (rare). We are a process improvement consulting company and go through three or four copies a year. We loan them to clients who don't want to give them back.

Hugh Schmidt, Vice President, Process Flow Specialists, Inc.

Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)

Share your thoughts with other customers: Create your own review

› See all 18 customer reviews...

Most Recent Customer Reviews

5.0 out of 5 stars Step-by-step performance improvement method
The more involved you are with process improvement, the more you will benefit from reading this book. Consultants Geary A. Rummler and Alan P. Read more

Published 11 days ago by Rolf Dobelli

5.0 out of 5 stars How to better design and manage your company processes and get rid of silos
This is a classic text that hardly needs my endorsement. However, if I can bring it to the attention of people who might not have benefitted from its proven insights and wisdom,... Read more

Published 10 months ago by Craig Matteson

5.0 out of 5 stars Best Process Book Ever
This book presents some interesting concepts on Process Design and Performance.

Published on November 9, 2006 by Gustavo Galegale

5.0 out of 5 stars The best business improvement book ever written
Don't let the date this book was published influence your decision to buy - it is timeless. I am on my second copy of this book and would characterize it as the best book on... Read more

Published on October 28, 2006 by Mitchel Martin

5.0 out of 5 stars Classic
This book will survive the trends, since most of the trends are based on the principles in this book. Read more

Published on April 9, 2006 by Red-Wagon

5.0 out of 5 stars Simply the best of "Best Practices" - Invaluable
As a business process and systems analyst, I have used the techniques in this book extensively to document existing and proposed processes and systems. Read more

Published on August 5, 2005 by D. Blalock

5.0 out of 5 stars Best companion for process improvement
This is by far the first book that dealt with process improvement and change from all angles. This book provides examples that will help the novice in preparing and implementing... Read more

Published on June 28, 2004 by ZaJa

5.0 out of 5 stars Foundational Work in BPM (before there was "BPM!")
Long before James Champy made "Reengineering" a buzz-word, then a management fad, then finally a tired cliche, Rummler & Brache broke the code on how businesses can do work... Read more

Published on January 28, 2004 by Jim Kucharczyk

4.0 out of 5 stars Great explanation of a popular trend
Not very well written, but the concepts come across nicely and the reader is able to put the book down and start where they left off a day or two later. Read more

Published on June 12, 2003

5.0 out of 5 stars Improving Performance: How to manage the white space
Excellent book. This is a must read for anyone looking to implement process improvement. Very good examples and an easy to read format.

Published on October 28, 2001 by V. Capasso

› See all 18 customer reviews...

.jsOffDisplayBlock { display: block; } .jsOffDisplayInline { display: inline; } .jsOffVisibility { visibility: visible; } .jsOnDisplayBlock { display: none; } .jsOnDisplayNoneBlock { display: block; } .jsOnDisplayNoneInline { display: inline; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; } .jsOnDisplayBlock { display: none; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; }

Customer Discussions

Beta (What's this?)

New! See all customer communities, and bookmark your communities to keep track of them.

This product's forum (0 discussions)

	Discussion	Replies	Latest Post
	No discussions yet

Ask questions, Share opinions, Gain insight

Start a new discussion

Topic:

First post:

Receive e-mail when new posts are made

Prompts for sign-in

[Cancel]

Guidelines

Active discussions in related forums

Discussion	Replies	Latest Post
health Is Spanking a lovable or harmful form of disipline?	3880	1 minute ago
health Obama's health care plan will destroy alternative medicine	287	10 minutes ago
health Male circumcision.	2098	1 hour ago
health how do you get your wife to lose weight?	404	1 hour ago
health A HONEST Woman's Perspective on just being friends with you	32	2 hours ago
textbook Textbooks for Kindle DX?	32	2 days ago
textbook Does anyone use Discovering Geometry: An Investigative Approach?	3	10 days ago