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The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership (Hardcover)

by David R. Caruso (Author), Peter Salovey (Author) "The term emotional intelligence seems like an oxymoron to many people..." (more)
Key Phrases: emotionally intelligent manager, emotional intelligence skills, emotional data, Emotional Blueprint, Red Sox, Grady Little (more...)

3.2 out of 5 stars See all reviews (37 customer reviews)

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Emotional Intelligence: 10th Anniversary Edition; Why It Can Matter More Than IQ by Daniel Goleman
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Editorial Reviews

Review
“Emotions are a human asset. Caruso and Salovey show you how to increase your return on that asset. This is a marvelous work helping to legitimize emotions in the workplace.”
—Richard E. Boyatzis, professor and chair, Department of Organizational Behavior, Case Western Reserve University, and coauthor, Primal Leadership: Realizing the Power of Emotional Intelligence

“The authors do a rare and important thing—they translate critical concepts from cutting-edge science into something that can be understood and used effectively at work every day. To succeed in today's workplace, managers, and their employees, need to have the emotional intelligence skills discussed in this book.”
—Sigal Barsade, professor, the Wharton School, University of Pennsylvania

“A systematic, disciplined approach harnessing the value and unleashing the power of emotions in the workplace through the creation of a new franchise player—the Emotional Athlete. The optimization of this athlete will be the next real competitive differentiator on the corporate land scape.”
—Roseanna DeMaria, former first vice president, leadership & performance, Merrill Lynch and former senior vice president, enterprise risk, AT&T Wireless Services

“This is an introspective guide to becoming a more effective manager. It demonstrates how tuning in to your emotions and those you work with and knowing how to manage them will help you succeed.”
—Lillian Vernon, founder, Lillian Vernon Corporation

“Not just a description of emotional intelligence, this book maps out for managers across many kinds of organizations how to assess, learn, and apply these important skills.”
—Jean M. Broom, senior vice president, human resources and general affairs, ITOCHU International Inc.

“This book is for everyone, not only managers but for every individual in organizations—you will find out just how important emotions are at work.”
—Masao Ueminami, manager, human resource and general affairs division, NEC Electronics Corporation

"David and Peter take the 'mystery' out of Emotional Intelligence and allow the business person to find and practice ways of becoming a better and more effective leader using the knowledge and practice of emotions. Lots of practical applications for leaders written in a way that can immediately improve the EI capacity of those that choose to improve." - Janet Matts, Leadership Practice Director, Johnson & Johnson.

Product Description
A manager’s guide to emotional intelligence–from one of the founders in the field

Based on solid research and science but written in an easy-to-understand, accessible style, here is a practical guide to understanding, developing, and applying emotional intelligence in the workplace. Written by two psychologists–one of whom, Peter Salovey–is credited by Daniel Goleman with laying the scientific foundation for the emotional intelligence theory model. The Emotionally Intelligent Manager is a hands-on resource for anyone who works with others, from top management on down. Includes an Emotional Style Assessment.

David R. Caruso (New Haven, CT) is a Research Affiliate at Yale University and a management psychologist. He consults with individuals and companies on career, management, and organization development issues. Peter Salvoney (New Haven, CT), Dean of Yale’s Graduate School of Arts and Sciences, is credited by Daniel Goleman with cofounding (along with John Mayer) the field of Emotional Intelligence. He is the Founding Editor of the Review of General Psychology and Associate Editor of the APA journal Emotion.

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Product Details

Hardcover: 320 pages
Publisher: Jossey-Bass; 1 edition (April 5, 2004)
Language: English
ISBN-10: 0787970719
ISBN-13: 978-0787970710
Product Dimensions: 9.1 x 6.1 x 1.2 inches
Shipping Weight: 1.2 pounds (View shipping rates and policies)

Average Customer Review: 3.2 out of 5 stars See all reviews (37 customer reviews)

Amazon.com Sales Rank: #99,541 in Books (See Bestsellers in Books)
Popular in these categories: (What's this?)
#51 in Books > Health, Mind & Body > Psychology & Counseling > By Topic > Emotions
#90 in Books > Health, Mind & Body > Psychology & Counseling > By Topic > Leadership

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Inside This Book (learn more)

First Sentence:
The term emotional intelligence seems like an oxymoron to many people. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
emotionally intelligent manager, emotional intelligence skills, emotional data, emotional vocabulary, intelligent managers, identifying emotions, emotional skills

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Emotional Blueprint, Red Sox, Grady Little, Wall Street, Alice Isen, Measuring Your Ability, United States, What's the Answer, Skillful Column

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Citations (learn more)

This book cites 56 books:

Social Psychology by Richard E. Mayer in Back Matter (1), Back Matter (2), and Back Matter (3)
Emotional Development And Emotional Intelligence: Educational Implications by Peter Salovey in Back Matter (1), Back Matter (2), and Back Matter (3)
Emotions Revealed: Understanding Faces and Feelings by Paul Ekman in Back Matter (1), Back Matter (2), and Back Matter (3)
The Expression of the Emotions in Man and Animals by Charles Darwin in Back Matter (1), and Back Matter (2)
The Leadership Challenge, 3rd Edition by James M. Kouzes in Back Matter (1), and Back Matter (2)

See all 56 books this book cites

1 book cites this book:

Management Skills: A Jossey-Bass Reader (The Jossey-Bass Business and Management Reader Series) by Jossey-Bass Publishers in Back Matter

Books on Related Topics (learn more)

The Emotional Intelligence Activity Book by Adele B. Lynn

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Emotional Intelligence In Action by Marcia Hughes

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The Educator's Guide to Emotional Intelligence and Academic Achievement by Maurice Jesse Elias

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Writing For Emotional Balance by Beth Jacobs

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What Do Customers Ultimately Buy After Viewing This Item?

	86% buy the item featured on this page: The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership 3.2 out of 5 stars (37) $21.86
	5% buy Emotional Intelligence at Work 3.9 out of 5 stars (7) $20.65
	4% buy Primal Leadership: Learning to Lead with Emotional Intelligence 4.2 out of 5 stars (93) $12.24
	3% buy Working with Emotional Intelligence 3.5 out of 5 stars (77) $12.24

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Customer Reviews

37 Reviews

5 star:		(18)
4 star:		(1)
3 star:		(3)
2 star:		(1)
1 star:		(14)

Average Customer Review

3.2 out of 5 stars (37 customer reviews)

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Most Helpful Customer Reviews

10 of 11 people found the following review helpful:

1.0 out of 5 stars Not what it seems to be, March 18, 2005

By	Fabiana Soares - See all my reviews

I was led to buy this book because of the abundant praise I read about it. I was sadly disappointed. The content is but an endless repetition of the same basic idea: emotions are important. When we expect the authors to come with a revelation, this is what we find:

`Consider a person who has a huge smile on her face. Her eyes are twinkling, her mouth is upturned in a big smile, and she is laughing. How is this person feeling? If you were to say "angry" because you felt that it is possible that the person is angry, you would most likely be wrong.'

Well, I surely didn't need a "scientific" book to tell me that - nor to tell me so many other similar things. I don't tell other readers to avoid this book, but I suggest, if they are disappointed as I am, that they write here what they think of it. It will just improve the publishing market, and will help future customers to beware of too much praise.

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9 of 10 people found the following review helpful:

1.0 out of 5 stars Much talking for nothing, March 8, 2005

By	Roger M. (Brazil) - See all my reviews

The book goes little beyond the title. The authors wanted to have a book in the market and e compiled 300 pages of unimaginative sameness. Take a look in this table, for instance:

"Indicate whether you agree or disagree with each of the statements below:
It is important to control emotions at work.
Decisions need to be made on logical and rational grounds.
(...)
If you agree with these statements, then you are endorsing the rule of reason in the workplace. You probably value rational, logical thinking."

Is there anything more obvious? It's a good sample of what you will find in the book. The content is constantly underestimating the reader's intelligence and supposing he needs endless repetition to grasp ideas. The title is enough.

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8 of 9 people found the following review helpful:

4.0 out of 5 stars Basic But Sound Advice and Insight, April 10, 2005

By	Tom Venman (S. Evanston) - See all my reviews

The premise of this book is pretty basic: emotions contain information. I honestly was not all that impressed at first, but I did finish this book, and I do like it. What turned me around was something the authors write in the beginning: "Just to be clear: EI does not equal success; emotionally intelligent people are not necessarily great managers, and not all great managers are emotionally intelligent... An emotionally intelligent manager is not a manager for all seasons, but we strongly believe that such a person will manage, lead, and live in a manner that results in positive outcomes for people." They don't promise you the moon, and they constantly remind you that "We won't be making such wild claims in this book." In a way, that is disappointing, because I expect a book to say that its topic is critical for success and wealth, etc. The authors' approach is more balanced, which I respect. I like to be treated that way. Cannot give it 5 stars - it's not the best, but I learned a few things that although seem like common sense at first, when you dig/read deeper, there is a lot of nuance. The cases, too, are not contrived - especially in the last few chapters. People in those cases are not always the corporate `stars' - again, a balanced perspective that appeals to me.

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Most Recent Customer Reviews

3.0 out of 5 stars Hard going but worth it
Emotional intelligence is not about letting yourself being ruled by your emotions. Quite to the contrary, it is about using emotions smartly. Read more

Published 5 months ago by Galia BarHava-Monteith

2.0 out of 5 stars Not worth much...
In "The Emotionally Intelligent Manager," David Caruso and Peter Salovey suggest that emotions add an entirely separate layer to intelligence, providing a set of data beyond the... Read more

Published 20 months ago by Chad Oberholtzer

5.0 out of 5 stars Good resource for my staff
I liked the overall theory approach the book takes, but then it gets into why these 4 skills are important, and finally, what to do about it. Read more

Published on April 10, 2007 by Chris Brown

3.0 out of 5 stars Difference between one star and five star reviews
I have read a few pages from the book (The three star rating is just to be on the balanced side of things) and the author's (Caruso) article "Defining the Inkblot Called Emotional... Read more

Published on September 10, 2005 by Maria Saberi

5.0 out of 5 stars Tact, Poise & Encouragement
This selection reflected tact, poise, and encouragement: great tact in pulling together corporate and academic disciplines, poise (in the Emotional Intelligence with which it was... Read more

Published on August 14, 2005 by I. Mcdonough

1.0 out of 5 stars Simplistic advice
The advice given in this book is really so banal that I suppose anyone could have written the book. I really don't understand why there has been so much attention given to the... Read more

Published on April 22, 2005 by Reader

5.0 out of 5 stars Extremely Helpful
I found the book full of refreshing information and advice that I can easily follow - and have. I already do a lot of what the book suggests, but it helped me to be a bit more... Read more

Published on April 20, 2005 by Judy Payson

1.0 out of 5 stars First read the reviews
I would like to warn the reader that the five-stars "spotlight review" above doesn't come from a person, but from a company specialized in this kind of activity and called... Read more

Published on April 7, 2005 by Arthur P. Waring

1.0 out of 5 stars Utter rubbish
I did not want to write a negative review...in fact, I am not the kind of person that likes knocking down others. But here, I had to take a stand. This book is nonsense. Read more

Published on April 5, 2005 by My first review

1.0 out of 5 stars One star is still too much
I have read many bad books, but this one has the distinction of being the worst ever. It's disconcerting to see with what an impudence the authors pretend to write scientifically... Read more

Published on April 5, 2005 by Vagner Maioli dos Santos

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