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Working Knowledge (Paperback)

by Thomas H. Davenport (Author), Laurence Prusak (Author) "KNOWLEDGE is neither data nor information, though it is related to both, and the differences between these terms are often a matter of degree..." (more)
Key Phrases: knowledge project manager, knowledge management projects, knowledge work processes, Lotus Notes, Virtual Teamwork, Yellow Pages (more...)

4.7 out of 5 stars See all reviews (30 customer reviews)

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Editorial Reviews

Amazon.com Review
When new-car developers at Ford Motor Company wanted to learn why the original Taurus design team was so successful, no one could tell them. No one remembered or had recorded what made that effort so special; the knowledge gained in the Taurus project was lost forever. Indeed, the most valuable asset in any company is probably also its most elusive and difficult to manage: knowledge. Authors Thomas H. Davenport and Laurence Prusak assert that learning how to identify, manage, and foster knowledge is vital for companies who hope to compete in today's fast-moving global economy.

Working Knowledge examines how knowledge can be nurtured in organizations. Building trust throughout a company is the key to creating a knowledge-oriented corporate culture, a positive environment in which employees are encouraged to make decisions that are efficient, productive, and innovative. The book includes numerous examples of successful knowledge projects at companies such as British Petroleum, 3M, Mobil Oil, and Hewlett-Packard. Concise and clearly written, Working Knowledge is an excellent resource for managers who want to better harness the experience and wisdom within their organizations. --This text refers to the Hardcover edition.

From Library Journal
Having consulted more than 30 companies involved in KM initiatives, the authors pack their book with information on successful projects and cover issues ranging from corporate culture and employee behavior, to the role of information technology in KM and how to measure a project's success. A practical and thorough approach makes this one of the best books for readers new to the topic.
Copyright 1999 Reed Business Information, Inc. --This text refers to the Hardcover edition.

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Product Details

Paperback: 240 pages
Publisher: Harvard Business School Press; 2nd edition (May 2000)
Language: English
ISBN-10: 1578513014
ISBN-13: 978-1578513017
Product Dimensions: 9.1 x 5.9 x 0.6 inches
Shipping Weight: 10.4 ounces (View shipping rates and policies)

Average Customer Review: 4.7 out of 5 stars See all reviews (30 customer reviews)

Amazon.com Sales Rank: #63,006 in Books (See Bestsellers in Books)
Popular in these categories: (What's this?)
#24 in Books > Business & Investing > Organizational Behavior > Organizational Learning
#99 in Books > Business & Investing > Industries & Professions > MIS

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Inside This Book (learn more)

First Sentence:
KNOWLEDGE is neither data nor information, though it is related to both, and the differences between these terms are often a matter of degree. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
knowledge project manager, knowledge management projects, knowledge work processes, effective knowledge transfer, knowledge management efforts, knowledge management activities, knowledge codification, knowledge seller, knowledge management initiatives, knowledge map, knowledge initiatives, linking knowledge, knowledge repositories

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Lotus Notes, Virtual Teamwork, Yellow Pages, Andersen Consulting, United States, Dow Chemical, Texas Instruments, Time Life, Alan Webber, Dorothy Leonard-Barton, Knowledge Xchange, North Sea, Sequent Computer, Ted Williams, Arian Ward, Engineering Books of Knowledge, Leif Edvinsson, Nick Rudd

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Citations (learn more)

100 books cite this book:

People, Knowledge And Technology: What Have We Learnt So Far?, Proceedings Of The First Ikms International Conference On Knowledge Management, Singapore 13 - 15 December 2004 by Bruno Trezzini on 9 pages
Knowledge Mapping and Management by Don White on 6 pages
Creating the Discipline of Knowledge Management: The Latest in University Research by Michael Stankosky on 4 pages
Human Resource Development in a Knowledge-Based Economy (Emirates Center for Strategic Studies and Research) by The Emirates Center for Strategic Studies and Research on 4 pages
Risk Modeling, Assessment, and Management (Wiley Series in Systems Engineering and Management) by Yacov Y. Haimes on 4 pages

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Books on Related Topics (learn more)

If Only We Knew What We Know by Carla O'dell

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What Do Customers Ultimately Buy After Viewing This Item?

	82% buy the item featured on this page: Working Knowledge 4.7 out of 5 stars (30) $13.57
	6% buy If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice 4.5 out of 5 stars (17) $22.80
	4% buy Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers 4.1 out of 5 stars (16) $23.36
	4% buy Competing on Analytics: The New Science of Winning 3.8 out of 5 stars (66) $19.77

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Customer Reviews

30 Reviews

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4.7 out of 5 stars (30 customer reviews)

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Most Helpful Customer Reviews

19 of 20 people found the following review helpful:

4.0 out of 5 stars A solid overview, April 3, 2000

By	Karen, Pepperdine EdD student "kmagner" (Culver City, CA United States) - See all my reviews

This review is from: Working Knowledge: How Organizations Manage What They Know (Hardcover)

While this book summarized the concept of working knowledge with thoughtfulness and communicated these concepts clearly, it is not a comprehensive step-by-step instruction guide for knowledge management. Also, the book examples from organizations seemed more like a portfolio of successes or resume of experiences by the authors rather than serving as a means to more clearly covey working knowledge in action. While the examples did allow the reader to delve into more areas of working knowledge and better understand it in action, the parallel of how one would implement such strategy in one's own workplace was not nearly explored. All that being said, I thoroughly enjoyed the book and feels it serves a good, basic introduction into working knowledge. It covers what knowledge is, who has it, who uses and needs it, what skills are necessary to form and manage it, cultural and other issues related to knowledge management, ways to incorporate it (with or without technology) into the workplace, and what measurements can be used. The measurements area was a little weak. But, again, the absence of true measurement analysis and instruction remind the reader that this is a book intended for a solid look and understanding of knowledge management--not a comprehensive guide for implements and assessing it within an organization. This book provides the information that might persuade someone to value and seek knowledge management. Additional reads and study would be required in order to master it.

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22 of 24 people found the following review helpful:

5.0 out of 5 stars First Great Book of Best Practices for Knowledge Management, May 11, 2000

By	Professor Donald Mitchell "Jesus Makes Me a P... (Boston) - See all my reviews (TOP 10 REVIEWER)

This review is from: Working Knowledge: How Organizations Manage What They Know (Hardcover)

Although knowledge management is an irresistible concept, your progress in this area is anything but assurred. Knowledge management is a hot topic, but it is usually pushed by people who want to sell you something. As a result, you can end up with a lot of technology that will not help you to manage your knowledge. As insurance against getting started in the wrong direction, I suggest you read Working Knowledge as a first step.

Davenport and Prusak have examined 39 organizations that are well above average users of their knowledge. The case histories will give you a practical sense of what works that would take you years of false steps to duplicate in your organization.

Then, even more helpfully, the authors outline the key lessons of these top performers for you to follow. I especially recommend chapter 9 on The Pragmatics of Knowledge Management.

Any new initiative will run into problems and fall back. A great book to read next is The Dance of Change, which focuses squarely on that issue.

Any book has to narrow its focus to be successful. That focus creates a vulnerability. In this book, the vulnerability is not looking far enough ahead for more effective ways to do knowledge management that no one is yet doing. For example, the potential to share knowledge among top best practice organizations is enormous. More attention is needed here.

But do buy, read, and apply the lessons of this book. It's a great place to start!

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26 of 30 people found the following review helpful:

5.0 out of 5 stars Great Introduction to KM, January 24, 2000

By A Customer

This review is from: Working Knowledge: How Organizations Manage What They Know (Hardcover)

I found Davenport's work to be of enormous value as I begin my work in the KM area. This is the first book you should read on KM -- it is concise and provides a very good foundation. I would then highly recommend moving on to Amrit Tiwana's Knowledge Management Toolkit. It's hands-on approach was an excellent follow-up to Davenport, as it lays out specific scenarios, guidelines, and tools for implementing KM in your organization.

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Most Recent Customer Reviews

5.0 out of 5 stars Creating a good foundation
This was the first book I read on knowledge management and it gave me an excellent foundation. There are sections I still refer to after more than a decade as a professional... Read more

Published 5 months ago by J. N. Sandrock

4.0 out of 5 stars Learning knowledge that works
This book was used in my introductory class of a Knowledge Management course and helped me understand the course very well. Read more

Published 22 months ago by Marvin R. Marquez

4.0 out of 5 stars Excellent book and user guide
An organization can benefit immensely from its knowledge capital asset through the implementation of various KM projects, this book explains how and provides a guide. Read more

Published on May 14, 2007 by Jazz Clubz

5.0 out of 5 stars Another great book about KM
Nice work about KM, they are focus on what KM is. Nice KM reading.

Published on February 12, 2007 by Carlo Pacheco Sanchez

3.0 out of 5 stars Good Primer, Short on Technology and Case Studies
Thomas Davenport is a well know expert on the subject of Knowledge Management. His book, Working Knowledge, is a quick read excellent for passing time on an airplane or subway... Read more

Published on December 6, 2005 by Patrick S. Pope

5.0 out of 5 stars A Classic on KM
This is an outstanding book written by two well-respected practitioners. Davenport is the Director of the Accenture Institute for Strategic Change; Prusak is the Executive... Read more

Published on May 30, 2005 by Michael A. Beitler

4.0 out of 5 stars If you need only one book on KM, this is it.
I feel the content in Chapter 3-5 is very helpful to a new reader in the field of KM. Although the authors said that these chapters (knowledge generation, codification, transfer)... Read more

Published on October 14, 2004 by Dagung Chyou

5.0 out of 5 stars Great KM Systems Template
The authors wrote this book 178 page book in 2000--it is still very relevant in 2004. Not only is this book clearly written providing a wealth of content on KM systems, it is also... Read more

Published on April 28, 2004 by Danny T. Moore

5.0 out of 5 stars Learn From the Experts!
Great for any reader interested in KM.

Published on July 5, 2003

5.0 out of 5 stars A KM classic!
This classic is an excellent blueprint of knowledge management (KM) in action, and is a must read for KM professionals, CIOs, and CEOs. Read more

Published on January 22, 2003 by Madan Mohan Rao

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