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Call Center Operations: A Guide for Your Journey to Best-Practice Processes (Paperback)

by Becki Hack (Author), Peggy Newton (Author), Trip Wyckoff (Author) "The following quiz is designed to help you determine the current state of your call center..." (more)
Key Phrases: successful call centers, call center reps, call center operations, Ascend Communications, Eddie Bauer, Landmark Five (more...)

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